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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Overland Park, KS is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,400 reviews
5 stars
786
4 stars
311
3 stars
108
2 stars
51
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, highlighting specific employees who provided exceptional service.
Delivery Issues
Several reviews mentioned significant problems with delivery and installation services, including delays and poor communication.
Product Availability
Customers expressed frustration over discrepancies between online inventory and actual stock in-store, leading to wasted trips.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about customer service and management responsiveness.
- RJRobert Jones3 days ago4.0This will be a longer review due to the circumstances that took place, but I will do my best to sum it up as best as I can. I came during the Black Friday specials. They had great selections of items, and I wanted to buy a couple of items for my new home and the value for the items were too good to not get. There was a deal where the more bigger home items (dishwasher, dryer, washer, etc.) you purchase, the bigger the discount is. I was uncertain on whether a certain stackable washer and dryer would qualify for the deal. I called a worker for assistance and they were able to get it all figured out for me. I was then transferred to another worker I believe started with the letter K. He was extremely helpful and really made the process fantastic which I appreciated. I was promised that everything would be delivered the next day which I thought was pretty cool. However, I received a call the stating that the dishwasher would be delivered on Monday instead of Saturday. This had me confused as it was promised for a different delivery day, and due to this, I had to schedule a day off of work. The Washer and Dryer were delivered on Saturday, however, they were unable to complete the job due to not having the stacking kit. The stacking kit was not automatically included with the purchase of the items, but it should have been included when purchasing a stacking washing and drying machine. It would still be a separate item to purchase, but it still was not on the consumer to know this information as I was informed that everything would come with the washing and drying machine since I was getting it installed from the delivery team (extra fee). Due to this, I had to wait until Wednesday to get this installed, which I had to take an additional work day off to be at my new home. If items have the potential of not arriving the next day, I would've 100% appreciated knowing this beforehand. When I spoke to a manager over the phone (forgot what his name was), I didn't really feel like he was truly apologetic. It didn't feel like they had the urgency and the importance to me as I thought it should. Especially for the inconvenience. He stated that he could take 50% off for the stacking kit. This made me feel slightly confused. I am unsure why I would still need to pay for a stacking kit after not receiving it initially and being promised other things that unfortunately didn't come as stated. When I arrived at the store, I spoke with someone at the front and let them know the situation. They were able to find my stacking kit in the back as the manager stated it would be, but I also saw Lisa (I hope that is the correct name. She was prior military), someone who my girlfriend and I saw in the area. Lisa is very kind, helpful, and has a lot of energy. When talking with Lisa, we explained the situation to her as we did with the manager. We explained how we didn't think having to pay 50% off for a stacking kit made sense as it was supposed to be with us originally and that I've had to take multiple days off work due to this. Not only did she make the stacking kit free, but she also took a portion off of our installation fee and items we bought which I truly appreciated. I believe Lisa is the standard of how customer service should be provided. We also saw the gentleman with the name starting with K and we explained the situation to him and let him know we were not mad at him. We also expressed our thankfulness towards him because of how helpful he was with making things smooth. He apologized for missing the stacking kit which we appreciated. There was another manager in the area when all of this took place, but he also gave me the vibe that he didn't really care too much about it. It seemed more like he was just getting through the day. We expressed our gratitude of Lisa to him, but he didn't react much towards it. Overall, I had a good experience. If it weren't for the instances related to the missing equipment, delivery times, and manager communications, I would have rated this a 5 star instead of a 4 star.
- JCJohn & Kristin CarmodyJan 5, 20261.0Went in to pick a can of $50 Valspar trim. Grabbed it and happened to notice a clearance gallon of mismixed satin white for a mere 15 bucks. Clerk could not ring up the clearance gallon because EVERY manager was out at a meeting. A multi million dollar operation without management.
- TDTodd DeanJan 3, 20261.0Wow, did you see all the unsold Christmas trees this Lowe's had left unlike Home Depot across the street. Instead of donating them Christmas eve or the day before they are giving them anyway for people's ponds before they throw them out. This store is definitely not community engaged. Please support businesses that support the community.
- ELEvan LawlorJan 2, 20261.0There’s an old guy working at the appliance section that kicked us out of the store while I was browsing for a dishwasher. Very rude.
- MFMike FlemingDec 20, 20255.0We were looking for a snowblower and had been to several stores prior to visiting the Lowe’s at 95th & Metcalf in Overland Park, Ks. That is where we met Bunny who treated us like we were the only customer in the store. She was knowledgeable about the product and took us through several steps to make sure she was giving us what we wanted and not what she wanted to sell. Great job Bunny!! Lowe’s is fortunate to have you on their team.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Overland Park?
You can find appliances, bathroom supplies, building materials, flooring, paint, outdoor furniture, tools, plumbing, lighting, and many more quality hardware and home improvement products.
What are the store hours for Lowe's Home Improvement in Overland Park?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will receive email updates for any changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, windows, HVAC, lighting, and more.
Are there any recycling programs available at Lowe's?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries at this location.
What nearby restaurants can I visit before or after shopping at Lowe's in Overland Park?
Nearby restaurants include Whataburger, Back Yard Burgers, Olive Garden Italian Restaurant, LongHorn Steakhouse, Red Lobster, Jack Stack Barbecue, Fiorella's Jack Stack Barbecue, Chick-fil-A, and Andy's Frozen Custard for desserts.
Are there any banking services near Lowe's Home Improvement in Overland Park?
Yes, customers can access banking services at nearby Arvest Bank, Bank of America Financial Center, and Bank of America ATM.
What other stores or services are located near Lowe's that might assist me with home and hardware needs?
Nearby you will find Lowes of Overland Park, Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, Lands' End for clothing, and Sears department store for additional retail options.