Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Overland Park, KS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,392 reviews
5 stars
782
4 stars
310
3 stars
108
2 stars
52
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Delivery Issues
Numerous complaints about delays and poor communication regarding delivery and installation services, leading to customer dissatisfaction.
Product Availability
Customers frequently reported issues with product availability, including discrepancies between online stock and in-store inventory.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members are recognized for their product knowledge and assistance, there are reports of inadequate staffing and lack of help in certain departments.
- ATAnh TranNov 15, 20255.0Ms. Joyce was sooo helpful and was amazing to work with!!!
- MGMichael GabauerNov 12, 20255.0I had the distinct pleasure of working with Paul in the Paints section. He is so amazing! Paul is kind, down-to-Earth and helped me tackle my paintliving room fiasco. I really love Lowe's and feel like everyone is kind and considerate. Paul really sealed the deal with me the last two times I was in Lowe's. You have a Lowe's customer for life! Thank you, Paul! You rock!!!!
- KBKathy BengtsonNov 3, 20255.0There is not enough words of kindness how wonderful the staff at this location I used the garden entrance. I was looking at the small pine trees for the holiday. And the most wonderful awesome Barbara immediately put down the hose and she greeted me with a wonderful smile. She informed me of the Norf folk little tree. She just didn’t tell me about them. She actually walked me inside the store and was pleasant in conversation the whole time. because of her, I purchased one on my way out. I probably wouldn’t even notice them. I was going to the section for custom order window shade. I was greeted immediately by a wonderful, awesome young man(4740373) Sales person? I left your store feeling happy to have such wonderful people care about me and it was honest happy associates that love their job!! Good job Lowe’s!! The only way we have wonderful associates is with the wonderful managers who guide them! Thank you, thank you thank you I have shopped this location since you opened and I’ve always been satisfied Santa’s watching maybe they’ll get a little extra bonus for the extra effort🎅🎅🤶🤶
- JJJGSOct 23, 20251.0Don't try to ever reach Customer Service. Rude and unhelpful and they will purposely put you on hold and not come back to the phone simply because they are done talking to you. Not sure what happened to that store. Used to be such a great place to buy materials.
- MMMichaelOct 16, 20251.0I purchase two sets of Pella sliding glass doors from the Lowe’s at 95th & Metcalf, in Overland Park, KS, on May 26. The doors were installed by Lowe’s installer on September 25 (i.e., 4 months later), but Pella had left several parts out of the delivery package, and the installer didn't catch it until they were installing the doors. The installer told me they would get the parts and install them. On October 13 (i.e., 2 ½ weeks after it was discovered that parts were missing), Lowe's sent me an email saying the parts had been ordered. Today, I was told I am scheduled to have the missing parts installed on November 24 (i.e., 2 months after the doors were installed, and the parts were discovered missing). I consider that an unacceptably long time to wait for Lowe’s and its vendors to fix the problem they created.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Overland Park?
You can find appliances, bathroom supplies, building materials, flooring, paint, outdoor furniture, tools, plumbing, lighting, and many more quality hardware and home improvement products.
What are the store hours for Lowe's Home Improvement in Overland Park?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will receive email updates for any changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, windows, HVAC, lighting, and more.
Are there any recycling programs available at Lowe's?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries at this location.
What nearby restaurants can I visit before or after shopping at Lowe's in Overland Park?
Nearby restaurants include Whataburger, Back Yard Burgers, Olive Garden Italian Restaurant, LongHorn Steakhouse, Red Lobster, Jack Stack Barbecue, Fiorella's Jack Stack Barbecue, Chick-fil-A, and Andy's Frozen Custard for desserts.
Are there any banking services near Lowe's Home Improvement in Overland Park?
Yes, customers can access banking services at nearby Arvest Bank, Bank of America Financial Center, and Bank of America ATM.
What other stores or services are located near Lowe's that might assist me with home and hardware needs?
Nearby you will find Lowes of Overland Park, Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith services, Lands' End for clothing, and Sears department store for additional retail options.