RH Leawood | The Gallery at Town Center

Reviews

• MK

  Mary Kamerzell

  Apr 3, 2026
  2.0
  I have ordered from RH on multiple occasions. Overall past experience with their designers and sales associates had been good. Recently purchased bar stools and furniture for our basement. After waiting 3.5 months, the barstools arrived, but they were not barstools. They were counter stools. I contacted the gallery right away and they agreed to make a no cost change from the counter stools to barstools (their error), but since they were custom, I would still have to wait 4 months for the correct stools. That would be roughly 8 months since the original order. They went a step further and offered loaner barstools at no cost to bridge the gap. This sounded like a great offer, so I took them up on it. Well they charged me the full price for the "loaner" barstools. I have been trying to get the charges reversed for weeks now and no one can explain why they are not being refunded. Every single time I call I get the runaround and then assured they will take care of it. 10 business days later, no one has taken care of it. The amount of time and babysitting I have to do with this is so frustrating. Arhaus will be getting my business now.
• KL

  K L

  Mar 30, 2026
  5.0
  We have had nothing short of a 5 + star experience. Customer service has been exceptional - particularly from Mary R. She works in a quick, efficient and detail oriented way. She takes into consideration items that have your interest, spaces in your home and makes sure they serve their functional purpose. She will express her own personal recommendation through experience when asked upon! Very kind and personable. The follow up care has been top tier.
• LH

  liz hablinski

  Mar 29, 2026
  5.0
  Excellent service beautiful furniture. Ask for Mary- she was wonderful!!
• RR

  Rani Robinett

  Feb 6, 2026
  5.0
  My sales experience with Meg Blubaugh was, and is, excellent. She truly cares about the aesthetics of our home, and her communication is both prompt and thorough. RH is always a great choice, but her willingness to help went above and beyond.
• BM

  Brian Madsen

  Jan 20, 2026
  5.0
  SUPERB service and furniture - Restoration Hardware & Katy Cox A few years ago, I made what can only be described as a character-building mistake: I bought custom leather furniture from another store. I won't name names -- and for legal, moral, and karmic reasons let's just say the name rhymes with something like "Crazy Boi Schmurniture Falleries." Our experience felt like such a spectacular train wreck that it left me emotionally scarred and deeply suspicious of the words "custom" and "lead time." Enter Restoration Hardware -- which, maddeningly, I had discovered years earlier and somehow didn't buy from. Allow me to say this loudly for the people in the back: I should have started with RH. From the very first conversation, Katy Cox was an absolute rock star. We explained our prior furniture trauma, and politely asked that she keep this in mind as we ordered a Chesterfield sofa and two chairs. Katy listened, reassured us, and guided us through the process with calm confidence, professionalism, and genuine care. Complicating matters (because of course we did), we were also in the middle of having a hardwood floor installed, which meant timing was critical. Katy and RH coordinated everything flawlessly. The furniture arrived earlier than expected, yet somehow exactly when the floor had finished curing -- a minor logistical miracle. And the furniture itself? Stunning. Even better than we imagined. The leather, the scale, the craftsmanship -- it has real presence. This is furniture that makes you stop mid-stride, nod approvingly, and think, yes... this was the right decision. Delivery was handled exactly as high-end furniture should be, with true white-glove service and zero stress. No drama. No excuses. No surprises. Just competence -- which, frankly, feels luxurious these days. Katy Cox did a phenomenal job, Restoration Hardware delivered at every level, and our faith in buying fine furniture has been fully restored (pun absolutely intended). We are completely over the moon! Five stars, zero drama, and a strong desire to send this review back in time to my former self.

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