Brand Certified
Lowe's Home Improvement
4.0(2755 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
424 West Patriot Avenue, Derby, KS
67037, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(316) 206-0000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/KS-Derby/2504
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Derby, KS is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,755 reviews
5 stars
1,437
4 stars
620
3 stars
265
2 stars
113
1 star
320
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff, long wait times, and unhelpful responses.
Delivery Issues
Customers reported significant problems with delivery schedules, including delays and lack of communication regarding changes.
Product Availability
While many customers found the store stocked with necessary items, others noted frequent issues with finding help and locating products.
Employee Attitude
Several reviews mentioned employees displaying indifference or rudeness, impacting the overall shopping experience.
Mixed Experiences
Some customers praised specific employees for their helpfulness, indicating that experiences can vary significantly depending on staff interactions.
- MHMitchell Hansen4 days ago2.0Hardly has a landscape rock section. Maybe all their inventory is not out yet. What rock they did have....too high priced. Lawn and Garden staff huddled in the corner talking and laughing instead of customer service. The check out clerk was very pleasant and professional as you walked into the area. Went to Menards.
- BFBeckie ForrestFeb 24, 20265.0Delivery guys were awesome, and I got lucky and my delivery time on my new washer & dryer was from 1:00 pm till 4:00 pm and they were here at 1:15 pm
- SRSully RaneFeb 16, 20261.0HORRIBLE customer service Spent a whole hour on hold for a refund, ended up calling back because I think the call had messed up, spent almost another 20 on hold just for them to tell me they couldn’t do a refund back to our card because we also paid with cash and that’s all that showed on their end. They were snappy the entire time on both calls the bit of time I WAS actually speaking with someone. I literally just wanted my $20 back because they couldn’t install something that we paid an install fee for. We ended up having to pay a private gas guy to do the install for $100. I literally just wanted a bit of reimbursement for the issues THEIR service caused. We used to be a big fan of this location but I don’t know if we will support them anymore after this experience. If you buy from them, just go ahead and plan to install yourself. It’s literally $20 but that was $20 we shouldn’t have had to spend.
- HOHilda OrtegaFeb 10, 20261.0Very bad customer service never will I be shopping here or stepping a foot at this location or at any Lowe’s , the lady at the returns (“ I rather not say her name)was very rude towards me but when I saw her interaction with other customers her attitude changed when came to helping me possible racism going on here if your Hispanic think about twice to making a return 30 day policy does not work ones you open an item since stuff might be missing fyi.
- CLChad LeonardFeb 5, 20261.0Delivery truck ran into my gutters. Have called the manager 4 times and keep getting put off. They say call back in a week if you haven't heard back. Then they say they escalated it to corporate but never hear back. It has been 6 weeks since the damage occurred. Each time it takes at least 10 minutes to get someone on the phone. DO NOT HAVE ANYTHING DELIVERED FROM THIS STORE. Their follow up customer service is non existent.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website