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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Derby, KS is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,552 reviews
5 stars
1,324
4 stars
599
3 stars
250
2 stars
94
1 star
285
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, rude interactions, and long wait times for assistance.
Staff Availability
Customers frequently reported difficulty in finding staff to assist them, leading to frustration during shopping.
Product Availability
While some customers noted that Lowe's had a good selection of products, others mentioned issues with stock levels and the organization of items in the store.
Mixed Experiences
Some customers had positive experiences with specific employees who provided excellent service, contrasting with the overall negative feedback.
- NNNathanDec 27, 20251.0Had an unnecessarily aggressive experience with Cody at customer service as he told me over 3 times he’s having a bad day and isn’t able to help me as he sat behind the customer service desk throwing merchandise around. I guess me entering the store was preventing him from receiving a break and he let me know it. At one point Red came to help him and he stood in front of me making rude comments below his breath. When I asked him to repeat himself he wouldn’t and seemed confrontational when I explained there are other jobs out there after he mentioned how much he hates this one. I finally asked for a piece of paper/pen to write down items numbers since he was struggling with the computer. I’m not sure if this man is mentally ill, mentally challenged, or intoxicated but this IS NOT the person lowes should have handling customer service. Every time I have to return/exchange something the store is “understaffed” or management isn’t available to help. Some employees either seem unwilling to help or just don’t have the credentials to properly help customers.
- KLKarson LightDec 23, 20251.0Usually love this Lowes as it's local to me, but tonight changed that. The older lady with the red hair and glasses (manning the paint department at the time) gave me an absolutely disgusting attitude after asking for assistance grabbing an item from an enclosed display. Will avoid this place in the future, nobody wants to feel like a burden when simply trying to shop.
- EFEdward FoxDec 11, 20255.0So Lowe's is the only major hardware store that carries KRYLON spray paint cans, they are not available at the Home Depot. Which surprised me until I dug into it a bit and did a bit more research in that krylon is a strategic partner with Lowe's so that's why you'll find it there I guess they get the shelf space that they didn't get at the Home Depot. I also went there to buy an 80-in bandsaw blade for my old Sears bandsaw The selection left a lot to be desired I had one option in half inch and one option in quarter inch, luckily I needed the half inch and it was Bosch brand so all good. as a side note and we could not find an employee to help us find them in the first place but that's par for the course at these big hardware stores, always think it's funny that all the employees come out after you found what you need and then they ask you if you need help but when you actually need help you can't find anyone it's just a universal truth I'm not putting lowes down for it, it happens in a lot of big stores can't find anyone can't find anyone find what you need finally and then they all pop out of the woodwork how does that happen LOL🤠
- GMGabrialle McDowellDec 9, 20251.0I had a really disappointing experience with customer service. I called to check on the delivery of my new washer, originally scheduled for December 9, 2025, only to discover it had been rescheduled to the 15th without any notification. I decided to pick it up myself, but I ended up waiting over an hour for someone to bring out my washer and load it. It felt like I was more of an inconvenience than a valued customer. When I voiced my frustration about the long wait, especially since others who came after me were served first, I was met with indifference. If you're in customer service, I urge you to do better than dismissing your customers and making negative comments about them.
- TTTerryDec 9, 20251.0Horrible customer service. I ordered an appliance on the 1st and was led to believe that it would be a two day delivery. I got the notification that it would be delivered on the 8th. Then, they rescheduled the delivery for the 19th. I was told that the truck for the 8th was full, so they rescheduled to the next available delivery. I called to speak to the store manager, but was directed to someone else (Brandi) who was no help at all though she presented herself as the store manager, but later I found out that Shannon is the name of the store manager, not Brandi. I called corporate to see if they could help, but they couldn't change the date. Since I could not get a faster delivery, I wanted to pick it up myself but was told the only way I could do that was to cancel the order and reorder - even then I was told the soonest it would be ready for pickup is the 16th. Meanwhile, no stove to cook on... Do yourself a favor and order from somewhere else.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Derby, KS?
You can find appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more at Lowe's in Derby, KS.
What are the operating hours of Lowe's Home Improvement in Derby, KS?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Note that holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliance installation, flooring, cabinets, HVAC, lighting, roofing, windows, and many more to assist with your home improvement projects.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return in your Order History. For in-store returns, bring your proof of purchase to customer service.
What nearby places can help me with key and locksmith services when shopping at Lowe's in Derby?
Nearby minuteKEY locations provide key and locksmith services, making it easy to handle key needs before or after shopping at Lowe's.
Are there any nearby stores for additional home improvement or tool needs near Lowe's Derby location?
Yes, Big Tool Store is nearby if you need hardware or building supplies not found at Lowe's, providing additional options for tools and materials.
Where can I find food options close to Lowe's Home Improvement in Derby, KS?
Thai Riffic Food Truck is a nearby option where you can enjoy Thai and Asian cuisine before or after your visit to Lowe's.