Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Derby, KS Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,536 reviews
5 stars
1,316
4 stars
599
3 stars
249
2 stars
93
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with difficulty finding assistance and unhelpful staff.
Store Condition
The store was frequently described as disorganized and dirty, with carts and debris obstructing aisles.
Management Issues
Numerous reviews highlighted a lack of effective management, leading to employee indifference and poor customer experiences.
Product Availability
While some customers found the store had what they needed, others reported issues with stock levels and online order fulfillment.
Mixed Employee Experiences
Some employees were praised for their helpfulness, while others were criticized for rudeness and lack of knowledge.
- KMK M1 day ago1.0They only have self check out. I asked about laundry room clothes rack and they sent me to closet organizers. 🙄 I can seldom find what I'm looking for.
- NWNick WheeldonNov 13, 20251.0Called to ask a quick question and the person who answered the phone immediately said hold please,was on hold for 15 minutes,hung up and drove 10 miles to home depot, called Lowes back and asked for a manager,lady picked up,didn't announce that she was a mgr. Had to ask her if she was a mgr. I told her my complaint and she said oh ok!Horrible response! Didn't have a better response until I said I would call corporate with my complaint! You would think with all the awful reviews about customer service there would be an improvement but NO, The home Depot I went too had great customer service and I got everything I needed, will never go to a Lowe's again!!!
- NVNicholas ValentineNov 11, 20251.0One of the worst experiences I’ve ever had at Lowe’s and it is with their assistant manager, Brandi on her power trip. Was extremely rude and disrespectful in front of my 12-year-old daughter. She said I was fraudulently charging $25 worth of Christmas lights to my own personal business account!! I showed her five different forms of identification, and she said she wasn’t doing it because she didn’t want to!! My daughter even said this is what’s wrong with the world-sad.
- ETErin TheroNov 7, 20253.0DOUG IS AMAZING!! HE HAS EARNED 5 stars! Standing in the store right now actually. The 3 stars are because of the following: I walked around the store, found a girl worker literally sounded bothered when I was in appliance section asking where to find a 4 prong dryer cord…it’s in electrical FYI… 2 young men asked me if I needed help but neither one actually helped or knew anything. The one kid took me to PLUMBING!! The other kid was more concerned as to what time it was. I finally saw a button & Doug came to my rescue. Now that I have what I need, I’ll check out now.
- ZSZebariah SheltonOct 21, 20251.0I have been in a lot of Lowe's stores... (includimg this location) I have never seen any of them in such a sorry state. Every single cart of every single size was in the parking lot. LITERALLY EVERY SINGLE ONE Trash and debris in every isle. Broken pieces of pallets, plastic wrap, paper.... TRASH. Merchandise spilled over into the isles, fort lifts parked at angles taking up 90 percent of the isle. Employees just standing around. No e of the pipe fittings were in the right location, everything was mixed up. Looks like Kmart had a going out of business sale on black friday. And the employees went on strike 5 minutes before the sale started. This Lowes has a discipline problem. Or no quality management. Sad sad sad.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Derby, KS?
You can find appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more at Lowe's in Derby, KS.
What are the operating hours of Lowe's Home Improvement in Derby, KS?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Note that holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliance installation, flooring, cabinets, HVAC, lighting, roofing, windows, and many more to assist with your home improvement projects.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return in your Order History. For in-store returns, bring your proof of purchase to customer service.
What nearby places can help me with key and locksmith services when shopping at Lowe's in Derby?
Nearby minuteKEY locations provide key and locksmith services, making it easy to handle key needs before or after shopping at Lowe's.
Are there any nearby stores for additional home improvement or tool needs near Lowe's Derby location?
Yes, Big Tool Store is nearby if you need hardware or building supplies not found at Lowe's, providing additional options for tools and materials.
Where can I find food options close to Lowe's Home Improvement in Derby, KS?
Thai Riffic Food Truck is a nearby option where you can enjoy Thai and Asian cuisine before or after your visit to Lowe's.