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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Zionsville, IN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
895 reviews
5 stars
560
4 stars
200
3 stars
65
2 stars
17
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and friendliness, others were criticized for being rude or unhelpful.
Product Availability
Customers generally found the store to have a wide selection of products, although some reported issues with specific items being out of stock.
Store Cleanliness
The store is often noted for being clean and organized, making it easier for customers to shop.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, leading to customer dissatisfaction.
- IVIveyte Velazquez4 days ago5.0Excelente
- BEBranly EugeneJan 4, 20261.0Normally I have excellent service at this store, but Shauna at the returns desk was abrasive and defensive when I asked simple questions. She also took my phone and was touching and holding it without my consent. This was especially frustrating because she had a snot tissue she kept wiping her nose with in the other hand. There were two people in front of me and I noted she wasn't especially warm to either of them before waiting on me. She needs to be trained on customer service, but also would benefit from the reminder that being rude or snappy is not a talent, rather we are all quite capable. She resisted calling over a manager when I made the suggestion when she clearly could not figure out how to do something. She took the time to then sarcastically explain to me the steps she had taken and then called over a manager. She wasted so much time in addition to the attitude, sarcasm, and germs. When the manager finally made it over, he helped me, but was withdrawn and clearly not enthusiastic to be at work. Thankfully, a younger employee, Teagan, was friendly. He stepped in and helped me find what I needed, plus suggested an additional product to help with my project. I plan to avoid Shauna in any future visits to Lowe's. Teagan should be promoted because he embodies what Lowes wants in their employees - care, concern, and increased revenue.
- EBEli BottenfieldDec 30, 20251.0I tried returning a $5 strand of lights after Christmas that weren’t used and didn’t know about the policy of no returns after the holiday. I have no problem with that and understand why they do it. The only issue I had was when I asked the manager when this policy began he sarcastically replied “uhhh 7 years ago” and walked off. I will be going elsewhere moving forward.
- CScole smithDec 26, 20251.0Every time I go to this lowes location I have problems with self checkout, thanks to employee Sue for being a great employee and getting me squared away, store manager wasnt any help. Won't be back again
- BMBarbara MarshallDec 7, 20255.0Thanks to Eric, today I had the best experience in Lowe’s! A wonderful young man (extremely good looking and very helpful) helped this old lady with her car fob. His kindness and patience with me was heartwarming! I knew his mother raised a very fine young man! Thank you, Eric!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services can I find at Lowe's Home Improvement in Zionsville, IN?
You can find a wide range of home improvement products including tools, paint, appliances, flooring, plumbing supplies, outdoor equipment, and installation services for many home projects.
What are the store hours for Lowe's Home Improvement in Zionsville?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours on certain days.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both delivery and in-store pickup services.
How do I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates if your order status changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. Returns can be started online for online purchases or in-store with proof of purchase at the customer service desk.
Are there nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby restaurants include Flap-Jacks Pancake House, J&J Pancake House, Five Guys, El Rodeo 22, The Cork And Barrel, Thai Select Restaurant, Fox's Pizza Den, Buffalo Wild Wings, and Panda Express, offering a variety of dining options close to Lowe's.
Where can I get my propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services convenient for customers near Lowe's.
If I need locksmith services near Lowe's in Zionsville, where can I go?
Minute Key, a nearby key and locksmith service, is available close to Lowe's for any key or locksmith needs.