A Step Above Appliance Repair

Reviews

• CF

  Christopher Fulkerson

  3 days ago
  1.0
  I am disappointed with my experience with A Step Above. I contacted them due to a leak from a front loading washing machine that appeared to be coming from the bottom of the door seal. The area was not leaking when the first technician inspected the unit, so options were presented that included waiting versus replacing the door seal. I appreciated that both options were presented, and went with a replacement of the door seal given that this was thought to be the most likely cause of the leak. Replacing the door seal fixed the leak, but we quickly noticed that the door did not seem to close well, the trim was misaligned on the front of the unit, and a new steady drip of water/detergent had developed where the door seal meets the outlet from the detergent dispenser. The initial report on the door not closing well and misaligned trim were dismissed as due to the new door seal being stiff. We asked A Step Above to return to evaluate the new drop as this problem developed immediately after the replacement of the door seal. The technician returned, but refused to acknowledge that there was any chance that the issue had anything to do with the door seal replacement. He insisted that the solenoid valve must have failed and this was the source of the dripping water. I indicated that this seemed very coincidental, and that I was concerned something could have inadvertently happened during the recent repair. This caused the technician to become visibly displeased with me, so I told him we could part ways and I would find another company to evaluate and repair. He insisted that he would replace the solenoid valve at no charge. I appreciated this, and arrangements were made for a different technician to return to replace the solenoid valve. A second technician came today to replace the valve to stop the drip. He indicated that the valve was replaced and everything was in working order. After he left, I discovered that there was still water dripping from where the water outlet meets the door seal. This confirmed it was not a failed solenoid valve, and I continue to have the problem that developed immediately following the initial repair. I contacted the second technician and received a similar suggestion that more parts or different parts must be failing and that it could not possibly be related to the door seal replacement. They offered to return and charge me for additional diagnostics, and I declined. I indicated my frustration and disappointment with my experience. I should have opted to take a wait and see approach and avoided this interaction all together.
• TG

  Tom Georgiades

  Nov 29, 2025
  5.0
  Tim was our technician...and he was wonderful! He answered all our questions...in plain English (not technology jargon). He actually anticipated some of our questions regarding our electric range/oven and our washing machine! Tim ensured we understood everything he was doing regarding our two appliances...in terms of diagnostics and repair. My wife and I feel we can trust him with all our appliance needs...be it repair...or advice regarding a purchase.
• MG

  McCammon Real Estate Group

  Nov 17, 2025
  5.0
  Excellent service from the time I called to schedule the appt. until the appt. was complete. Very honest in saying that the repair would be more than if I replaced my washer. I'll call them again the next time I have a need!
• JP

  jane phillips

  Nov 4, 2025
  5.0
  Drew the technician was very professional, helpful and made sure the washer was in working order before he left.
• JS

  James Satterfield

  Oct 28, 2025
  5.0
  Tim came in got right to work and gave me a written estimate.

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