Business Details
About
Lawn Equipment StoreLawn Mower StoreLawn Mower Repair Service
Your Northwest Indiana Outdoor Power Equipment Experts, now serving former Gruel Brothers Inc. and Burke's Outdoor Equipment customers with the same trusted teams and personalized service. Authorized dealer for TORO, ECHO, ARIENS, and GRAVELY, plus exclusive Russo tools and supplies, and a full selection of walk-behind, stand-on, and zero-turn mowers, snow blowers, trimmers, blowers, chainsaws, and equipment for all seasons. We offer professional sales, service, and repairs for all brands, genuine parts with expanded inventory, equipment pickup and delivery, plus 0% financing and Russo-exclusive deals. Same friendly staff and dependable service you've trusted, now with expanded products and enhanced support through the Russo network.
Location
Hours
Reviews
4.4
181 reviews
5 stars
134
4 stars
19
3 stars
6
2 stars
4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and poor service.
Product Quality
Several customers experienced issues with product quality, including equipment failures shortly after purchase, but some also noted effective repairs and service.
Pricing
Customers expressed concerns about high service costs and pricing for repairs, with some feeling that charges were excessive.
Store Environment
The new store location received positive remarks for its size and appearance, but some customers felt that product availability did not meet their needs.
Long-term Relationships
Long-time customers expressed disappointment with recent changes in service and management, indicating a decline in the quality of customer care.
- MMMike3 days ago3.0I have been a customer for over 30 years of this store , first as Burkes and now as Russo. There is no doubt the new store is beautiful. well stocked with many choices. All great equipment from snow blowers to mowers, etc.. A positive change for sure BUT thats where , in my opinion, it stops. After 19 years ny Ariens snow blower needed replacement and I purchased a $2000 blower from Russo. They didn't have it in stock but said four were due to arrive soon so I placed money down and a new blower was delivered within a week. The first time I touched the chute control the whole mechanism fell apart. Russo had to return to my home and pick the unit back up to repair it. Obviously, their checks on quality of service wasn't there. They did fix the issue and returned it a fews days later. I also sent my Gravley Zero turn mower to them right after Thanksgiving and when I was in the store paying for my snowblower I noticed dozens of mowers outside covered in snow waiting to be serviced. Because of our early snow, "year end" service on mowers were placed on the back burner to accommodate the demand for snow blowers. Understandable, but why couldn't they find under roof storage for these mowers! When I asked if mine was one of those outside they stated they didn't know and that some were moved under roof to a pole barn of an employee. I finally got back my Zero turn the first week of January at a cost of almost $800.00. The hydro system was due for service so I expected a higher cost than normal but not that high. When question I learned the labor cost is now $145 per hour which is probably stated on their web site. My mistake for not looking. I find it outrages they charged me $80 for pickup/delivery and then $20 for shop supplies, REALLY! If you are looking for a salesman like the prior owner who knew what he was talking about , this isn't the place. Not that I experienced anyway. If you know your equipment and perform the service yourself look at what they have to offer. Hey Dave, we miss you buddy.
- ABAl BOct 26, 20255.0Burkes has always been extremely helpful and reliable in helping me maintain my equiptment. I hope this can continue with the new ownership.
- TATrevor AccorsiSep 26, 20251.0Ruins your equipment and then won’t fix the problem at hand. If I could give a zero star I would. Terrible business, practices and management
- RKRezwan KhanSep 10, 20251.0Incredibly rude person answering phones shows lack of interest in customer service, blames co workers for being loud and not being able to hear customers and told me they didn't have part I was looking for called next day someone different said they had two in stock for a while. Avoid the dishonest and preferential treatment
- ZMZaki MetanAug 21, 20251.0this place didn't provide aces for semi Truck to be legally back to the dock ,you have to blind side on the road no sign shipping or receiving
Frequently Asked Questions About Russo Outdoor Power Plus
What types of outdoor power equipment brands does Russo Outdoor Power Plus carry?
Russo Outdoor Power Plus is an authorized dealer for Toro, Echo, Ariens, and Gravely brands, offering a full selection of outdoor power equipment.
What are the store hours for Russo Outdoor Power Plus?
The store is open Monday to Friday from 8:00 AM to 5:00 PM, Saturdays from 8:00 AM to 12:00 PM, and closed on Sundays.
What services does Russo Outdoor Power Plus offer besides sales?
They offer professional service and repairs for all brands, genuine parts with expanded inventory, equipment pickup and delivery, as well as 0% financing and exclusive deals.
Where is Russo Outdoor Power Plus located?
The store is located at 745 West US Highway 30, Valparaiso, IN, 46385, USA.
What payment methods are accepted at Russo Outdoor Power Plus?
They accept various payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing, MasterCard, PayPal, and Visa.
How can I find Russo Outdoor Power Plus online or on social media?
You can find them on LinkedIn, TikTok, YouTube, Facebook, Instagram (@burkeslawnandgarden), and Twitter (@Russo_Power).
What categories best describe Russo Outdoor Power Plus?
They specialize as a lawn equipment store, lawn mower store, and lawn mower repair service.
What should I know about visiting Russo Outdoor Power Plus during holidays?
The store is closed on certain holidays such as November 27, 2025. It's best to check ahead for holiday hours.
Are there any related stores near Russo Outdoor Power Plus for lawn and garden needs?
Yes, Burke's Lawn & Garden and Burke's Outdoor Equipment are nearby and offer outdoor gear, lawn mowers, hardware, and gardening supplies which complement Russo's offerings.
What other services or retailers are located near Russo Outdoor Power Plus that I might visit?
Nearby you can find services like Joe Got Wood for tree services, Walgreen's Returns Center for pharmacy needs, Pyro Panda for fireworks and toys, and Premier Auto Sales for automotive needs.
How can nearby places assist when planning a visit to Russo Outdoor Power Plus?
Nearby retailers like Burke's Lawn & Garden provide additional equipment options, while services like M & M Maintenance LLC offer landscaping which can complement equipment purchases from Russo. Also, nearby places such as Walgreens can be convenient stops for essentials.