Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Richmond, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,476 reviews
5 stars
765
4 stars
350
3 stars
166
2 stars
63
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently mention issues with product availability and stock discrepancies, leading to frustration when items are not found as advertised.
Delivery Issues
Numerous reviews highlight significant problems with delivery and installation services, including delays and poor communication.
Store Cleanliness
Many customers appreciate the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Pricing Concerns
Several reviews indicate that customers find prices to be higher compared to competitors, which affects their purchasing decisions.
- AAAngel4 days ago1.0BEWARE! BEWARE!! BEWARE!!! DO NOT PURCHASE A FENCE FROM LOWE'S!!! Pictures attached! LOWE'S DOES NOT DO FENCE INSTALLATIONS! ALL INSTALLATION WORK IS SUB-CONTRACTED OUT! CHECK INTERNET REVIEWS AND YOUTUBE ABOUT LOWE'S FENCE INSTALLATIONS. THERE ARE MANY REVIEWS AND ARE ALL NEGATIVE! THE NEGATIVE REVIEWS ARE EXACTLY WHAT HAPPENED TO ME! Took over 6 months Very Poor workmanship Inexperienced Installers Fence damaged by installers Refusing to honor the warranty that is good until August of 2026 I have been given the run around for over 6 months by the "Executive Customer Relations Department" and have gotten no where! READ YOUR CONTRACT BEFORE SIGNING! Lowe's offered $1000 compensation for my trouble, but I would have to sign a "Release Of Claims" if I accepted it! You can keep your $1000.00 Lowe's. What a joke! We have an estimate for the needed repairs that total over $8400.00 . Thanks Lowe's! Job well done!! HIRE A REPUTABLE FENCE COMPANY, FOR A FENCE! Not Lowe's!
- BBBrittany BloomOct 23, 20251.0Called for the 5 foot elf on the shelf. Was told yes we have 3. Wanted to be sure it was there before we wasted time and gas to drive out of town. Only to get to the store have another associate refuse them to us because now all of a sudden it became Black Friday only item? Why is that not listed or told to you then? Beyond mad!!
- CPCathy PattersonOct 5, 20253.0They did offer to help. I needed a propane wall heater. They had no idea what it was, didn't have any in stock. I went to Menards and the helped right away.
- GWGerald WilliamsSep 17, 20251.0This store is a mess, called to check on a warranty for a washer. Was on hold for 45 mins and a guy comes to the phone and said "He doesn't know if anyone is working in appliances today" Not so great customer service and would not recommend purchasing from this location.
- EBErik BarceloSep 11, 20255.0The staff is great the proshop as well. The whole staff deserves a rasing for their outstanding customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the store hours for Lowe's Home Improvement in Richmond, IN?
Lowe's Home Improvement in Richmond, IN is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
What types of products can I find at Lowe's Home Improvement in Richmond?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, and more.
Does Lowe's Home Improvement offer services like installation and delivery?
Yes, Lowe's offers various installation services such as appliance installation, flooring, cabinets, doors, HVAC, and more. They also provide in-store pickup and delivery services.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Richmond, IN?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the return online, and in-store returns require proof of purchase at the customer service desk.
Does Lowe's offer any language assistance?
Lowe's staff speak English and Spanish, and in-store translation services are available for other languages.
Are there any nearby places where I can grab a meal before or after shopping at Lowe's?
Yes, you can visit nearby restaurants like IHOP, Steak 'n Shake, Chick-fil-A Richmond, White Castle, Ruby Tuesday, or Cracker Barrel Old Country Store for meals near Lowe's.
What nearby accommodations are available if I am visiting Lowe's from out of town?
There are several nearby hotels including Home2 Suites by Hilton Richmond, Best Western Plus Richmond Indiana I-70, Best Western Classic Inn, Villa Motel, Cozy Garden Inn By OYO Hwy 40 Richmond, and Motel 6.
Where can I find automotive or propane services near Lowe's Home Improvement?
Near Lowe's, you can find Blue Rhino Propane Exchange for propane supplies and automotive services like Grey Automotive, U-Haul Neighborhood Dealer, and U-Haul Moving & Storage at National Rd.