Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Merrillville, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Mixed experiences with staff; some employees provided excellent assistance while others were unhelpful or rude.
Product Availability
Frequent issues with stock levels and order fulfillment, leading to customer frustration.
Store Cleanliness
Generally noted as clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Multiple complaints about delivery and installation services, including damaged items and poor communication.
Staff Knowledge
Inconsistent knowledge among staff, with some being very helpful while others lacked product knowledge.
LM
Larry M
Nov 9, 2025
4.0
No woodstove hardware
ML
Mr Lightning
Nov 7, 2025
1.0
Want to do a Craftsman exchange and a woman is customer service thinks she owns Lowe's
JJ
Jordan
Oct 31, 2025
5.0
Not quite Menard's.
BR
Brothers hardwood flooring Ramon
Oct 30, 2025
5.0
Good
HY
HUMBLE YOURSELF
Oct 8, 2025
5.0
Went to Lowe's in Merrillville indiana & I must give a big thank you to TIM in appliance & manager CHRISTINE for going beyond in helping me with the return & replacement of my refrigerator, thank you guys, Y'ALL ROCK🎸
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Merrillville, IN?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Merrillville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's offer delivery or pickup services?
Yes, Lowe's provides in-store pickup and delivery services to conveniently get your purchases to you.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History section, and in-store returns require proof of purchase at customer service.
Which payment options are accepted at Lowe's Merrilville store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's offer?
Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, roofing, siding, water heaters, windows, and more.
How can I find information on product recalls at Lowe's?
You can find recalls and safety news for Lowe's products on the Lowe’s Recalls and Product Safety News page online.
What nearby restaurants can I visit before or after shopping at Lowe's?
Nearby restaurants include Crumbl - Merrillville, Tropical Smoothie Cafe, IHOP, and Culver's, providing options for desserts, smoothies, breakfast, and American cuisine.
Are there other furniture stores near Lowe's in Merrillville?
Yes, nearby furniture stores include Bob's Discount Furniture, The RoomPlace, Steinhafels, Northwest Indiana General Store, Art Van Furniture, and La-Z-Boy, offering a variety of home furniture options.
What are some useful nearby services and stores to complement my visit to Lowe's?
Neighboring services include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Costco for grocery and wholesale shopping, making your visit more convenient.