Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lawrenceburg, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,304 reviews
5 stars
672
4 stars
318
3 stars
138
2 stars
65
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers report friendly and helpful staff, others experienced poor service and lack of assistance.
Delivery Issues
Numerous complaints about delivery problems, including damaged items, missed appointments, and poor communication regarding orders.
Store Organization
Customers noted that the store can be disorganized, with some areas messy and parts not properly labeled, leading to frustration.
Product Availability
While many customers found what they needed, others reported issues with stock levels and availability of specific items.
Self-Checkout Concerns
Several reviews expressed frustration with the push towards self-checkout, citing a lack of cashiers and inadequate assistance during the checkout process.
- NCNicole CampbellNov 12, 20251.0Absolutely horrible experience with Lowe's Lawrenceburg. Spent nearly $2000 on a washer and dryer set. Delivery 1: They refused to move the washer and dryer into the laundry room bc they couldn't figure out how to shut off the water. It sat in my dining room and maintenance from my building hooked it up for me (even though I paid Lowe's for installation.) When I ran the $1,000 washer, it flooded my laundry room. They had brought me a broken product. Delivery #2: They pull the new washer off the truck and it's completely dented on the side - can't be delivered. They refuse to take the appliances from Delivery #1 and leave me with the same broken set I've had for the last week. This is twice that I've taken off work to be here for a delivery and twice they've showed up with damaged products and unprofessional delivery people. Horribly disappointing. I don't recommend making major appliance purchases from Lowe's Lawrenceburg.
- NRNick RyanNov 4, 20251.0Customer service (or lack there of) is awful
- CRCheryl RaeSep 14, 20255.0Very nice friendly customer service!
- JBJoe BarnettSep 12, 20252.0I will not do self check out ..get back people to help your customers ..remember furrows the tried the same things and now there gone
- JCJennifer CaldwellSep 1, 20251.0Awful experience having a dryer delivered. 1st delivery no issues but dryer was damaged. So A new date was scheduled 2 days later. The driver of the new delivery didn’t call , didn’t text to say he was here and took pictures of a tree that was inside our yard stating he couldn’t drive under it. Lowe’s called 18 minutes into the delivery window to say it couldn’t be delivered and we needed to reschedule again. The truck delivering was the same size as the one that had delivered 2 days prior. No one at Lowe’s or the delivery center cared. Didn’t care that we wasted a day waiting on a delivery and a call back, didn’t care that the we were without a dryer. Didn’t care that we canceled the order and they lost customers. Awful experience horrendous customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lawrenceburg, IN?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lawrenceburg?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What payment options does Lowe's in Lawrenceburg accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, roofing, and more to help you complete your project.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online if purchased through Lowes.com or returned in-store with proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Lawrenceburg?
Near Lowe's, you can find places like Minute Key for key copying, Blue Rhino Propane Exchange, Kroger Fuel Center for gas and convenience items, and several dining options including Frisch’s Big Boy and Happy Dragon.
Are there nearby services that complement my visit to Lowe's?
Yes, nearby you will find services such as KeyMe Locksmiths for lock needs, Kroger Pharmacy for medical supplies, and Trinity Dry Cleaners for dry cleaning services.
What dining options are available near Lowe's Home Improvement in Lawrenceburg?
You can enjoy several nearby restaurants including Frisch’s Big Boy, Happy Dragon for Chinese cuisine, Hardee’s, and Arby’s for fast food and sandwiches.