Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lafayette, IN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,686 reviews
5 stars
862
4 stars
439
3 stars
158
2 stars
63
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unhelpful or rude.
Product Availability
Customers appreciate the wide selection of products available, but some report issues with stock levels and availability of specific items.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders, leading to customer dissatisfaction.
Store Condition
The store is generally reported as clean and well-stocked, but there are significant concerns about the maintenance of restrooms.
Pricing Concerns
Some customers find prices to be high, while others appreciate the competitive pricing and discounts offered.
- SHStacey HolfordJan 2, 20261.0We purchased a Christmas tree from you the 1st week of December. Today when we started to take ornaments down we noticed tons I mean tons off beetles or some type of bugs that had started to come out of the tree. They were all over our living room, and everything downstairs. The middle of the tree had thousands of them on the thick part. We took it outside. Purchased some pet friendly spray. We had to had a professional exterminator come in and treat the house. We called Lowe’s they basically laughed at us. Said nothing they can do. We wanted them aware of it and who ever they purchase the trees from. So since we were laughed at we have photos, letter from exterminator, and a huge bill! So we will now with the help of the exterminator we are sending all of this to the Tippecanoe county board of health. Lowe’s could have at least refunded the tree to put a tiny dent in the bill. This was like something out of a movie. When the tree started to die they all came out! Shame on you Lowe’s for not giving crap about it. And next year it happens to others and I know it happened to another family we posted about it they contacted us. So now there’s 2 families pushing to have something done.
- LCLisa CampbellDec 31, 20251.0So…I purchased Christmas lights on clearance yesterday. Got home and realized that they were the wrong lights. Went back to return them today and was told it was there policy that you cannot return Christmas items after Christmas. WHERE WAS THAT POLICY STATED IN THE CLEARANCE SECTION?????? NOWHERE!!!!!! No “all sales final”, no “no returns on Christmas items” NOTHING!!!!! If that is your policy it she be stated!!!! We do a lot of purchasing from Lowe’s, but I guess we will now be going to HOME DEPOT!! Don’t trust Lowe’s return policies ever again.
- JJJeromeDec 24, 20255.0Employees were great. Very helpful and pleasant
- R3radioman 322Dec 16, 20255.0Great service
- YSYao SunDec 5, 20253.0"What's going on?" "I don't know what you are asking for." "I don't know." Are basically what I hear as I asked to track an order that is supposed to be available for pickup one day after estimated delivery date. The lady picked up the phone is nice but not helpful at all. I put 3 star instead of one is just for not being hang up on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lafayette offer?
Lowe's offers a wide range of hardware and home improvement products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Lafayette?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store may be closed or have reduced hours on certain holidays.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are changes to your order status.
Does Lowe's Home Improvement offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process online in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What payment options are accepted at Lowe’s Home Improvement in Lafayette?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there local places near Lowe's Home Improvement that customers might find useful?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Spacibo European Grocery Store for groceries and deli items. Customers can easily combine visits to these nearby spots with their Lowe's trip.
What beauty and spa services are available near Lowe’s Home Improvement in Lafayette?
Nearby salons and spas such as The Loft Day Spa, Legacy Salon and Spa, Magnolia Bloom Hair Salon, Lash Bar Beauty Loft, and Simply Sugaring provide skin care, hair, and hair removal services for customers visiting the area.
Are there financial or professional services near Lowe's Home Improvement?
Yes, services such as Landmark Financial Services, Christy Robertson - Thrivent (financial advising), Erica Quirk - CMG Home Loans (mortgage broker), and Olsten Staffing Service are located nearby, supporting customers' financial and professional needs.
How does Lowe's support eco-friendly practices and recycling?
Lowe's offers recycling for electronics, light bulbs, and batteries, enhancing their commitment to environmentally responsible practices.