Brand Certified
Lowe's Home Improvement
4.0(1850 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
100 North Creasy Lane, Lafayette, IN
47905, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(765) 448-1900
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Lafayette/0012
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lafayette, IN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,850 reviews
5 stars
949
4 stars
461
3 stars
178
2 stars
73
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were helpful and friendly, while others were reported as rude or unhelpful.
Product Issues
Several customers experienced issues with product quality and delivery, including damaged items and poor installation.
Store Conditions
Store cleanliness and organization received positive remarks, but there were complaints about the maintenance of restrooms.
Return Policies
Customers expressed frustration with unclear return policies, particularly regarding holiday items and defective products.
Overall Experience
While many customers appreciate the variety and pricing, there are significant concerns about service consistency and product reliability.
- DTDarla TribbettFeb 23, 20264.0I had trouble getting all the globes from the manufacturer; the ladies at customer service were helpful to place a new order.
- TDTara DanielFeb 19, 20261.0Lacking in customer service. I have had two incidents with department managers here not doing what was right for the customer. Unapologetically being rude. I would be cautious with supporting this particular Lowe's store (Creasy Lane, in Lafayette, Indiana) with your purchases; they don't stand behind their products when something needs returned or fixed.
- TBTimothy BartlFeb 10, 20263.0Obnoxious how they have so many parking spaces reserved for all sorts of various groups. They’re always less than half full.
- CACindy AmstutzJan 29, 20265.0Very respectful and informative.
- SHStacey HolfordJan 2, 20261.0We purchased a Christmas tree from you the 1st week of December. Today when we started to take ornaments down we noticed tons I mean tons off beetles or some type of bugs that had started to come out of the tree. They were all over our living room, and everything downstairs. The middle of the tree had thousands of them on the thick part. We took it outside. Purchased some pet friendly spray. We had to had a professional exterminator come in and treat the house. We called Lowe’s they basically laughed at us. Said nothing they can do. We wanted them aware of it and who ever they purchase the trees from. So since we were laughed at we have photos, letter from exterminator, and a huge bill! So we will now with the help of the exterminator we are sending all of this to the Tippecanoe county board of health. Lowe’s could have at least refunded the tree to put a tiny dent in the bill. This was like something out of a movie. When the tree started to die they all came out! Shame on you Lowe’s for not giving crap about it. And next year it happens to others and I know it happened to another family we posted about it they contacted us. So now there’s 2 families pushing to have something done.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website