Customers consistently praised the staff for being friendly, knowledgeable, and attentive without being pushy.
Product Quality
While many customers were satisfied with their purchases, there were notable complaints about the durability and condition of some furniture items upon delivery.
Delivery Issues
Several reviews highlighted frustrations with delayed deliveries and receiving damaged items, indicating a need for improvement in logistics.
Sales Experience
The shopping experience was generally described as pleasant, with many customers appreciating the low-pressure sales approach and helpful assistance from staff.
FA
Francisco Avila
1 day ago
5.0
Gavin did such a great job helping us (2hrs that we were there) and explaining all the products and coverage while we were trying to decide on which set to go with
SM
Scott McFarland
1 day ago
1.0
Expect that your furniture will be weeks later then when they tell you it's ordered. Shop elsewhere and save yourself the headache.
PP
Paula
Feb 21, 2026
5.0
Overall great experience from start to finish. The showroom was clean and well-organized, making it easy to browse. Colleen was friendly, knowledgeable, and never pushy. She helped me find exactly what I was looking for within my budget. Daniel and Isaac were incredibly helpful in explaining the different options, comfort levels, and features. Their patience and expertise really stood out.The delivery was on time! Tom and Luke assembled everything quickly and professionally. Outstanding team!
The follow-up after delivery was really impressive. Colleen followed up by calling and texting to make sure everything arrived safely and that I was completely satisfied with my purchase. That level of care and attention truly set this store apart. Thank you!
ME
Miranda Edwards
Feb 21, 2026
5.0
Erin was so helpful and knowledgeable. Without him, we probably wouldn’t have left with a couch, chair, ottoman, and dining table and chairs.
JJ
Jean Johnson
Feb 10, 2026
5.0
I went with my daughters today to pick out a zero gravity chair, which they had gifted me for Christmas. After trying several different chairs I unexpected found that the loveseat fit my needs better.
I will be getting a new loveseat for my area soon.
Our sales lady Sonya Haskins was very knowledgeable and very helpful and friendly.
Thank you Sonya!
What types of furniture are available at Furniture Row in Lafayette?
Furniture Row offers a wide range of furniture including living, dining, bedroom, home office furniture, sofas, recliners, dressers, tables, lamps, and home accents.
What are the store hours for Furniture Row in Lafayette?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Furniture Row offer delivery services?
Yes, Furniture Row provides delivery services including White Glove delivery for a convenient furniture setup in your home.
What payment options does Furniture Row accept?
Furniture Row accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has wheelchair accessible entrance and parking for customers with disabilities.
Where is Furniture Row located in Lafayette?
Furniture Row is located at 1509 Sagamore Parkway S., Lafayette, IN 47905, just north of Tippecanoe Mall.
Are there any nearby places to visit when shopping at Furniture Row?
Yes, customers can visit nearby places such as Denver Mattress and Bedroom Expressions for more furniture options, or enjoy a meal at nearby restaurants like Asahi Japanese Steakhouse and Monical's Pizza.
Can I grab a coffee near Furniture Row?
Yes, Starbucks is located nearby, making it convenient to grab a coffee before or after shopping at Furniture Row.
Are there any convenient services near Furniture Row?
Nearby services include First Merchants Bank ATM for banking needs, ARCO gas station and convenience store, and automotive services like AutoZone and Advantage Auto Glass and Trim.
How can I contact Furniture Row for customer service?
You can reach Furniture Row customer service via phone at +1 765-448-6323 or by email at customerservice@furniturerow.com.
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