Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indianapolis, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8002 North Shadeland Avenue, Indianapolis, IN
46250, United States
Hours
Reviews
4.1
2,041 reviews
5 stars
1,058
4 stars
510
3 stars
191
2 stars
82
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being unresponsive or rude.
Product Availability
Customers noted that the store often has the items they need, but there are frequent reports of items being out of stock.
Store Cleanliness
Several reviews mentioned that the store was dirty and not well-maintained, impacting the overall shopping experience.
Delivery Issues
There were multiple complaints regarding delivery services, including damaged items and poor communication about orders.
Checkout Experience
Customers appreciated the fast checkout process but expressed frustration with self-service options and lack of staffed checkouts.
- RRRyan4 days ago5.0I like this store if I am up on the north side. It's easy to get in and out of with less foot traffic in the store. It's always clean and well maintained.
- APAlex PonceNov 15, 20251.0They need to hire more qualified people; you always have to wait a long time to pick up materials.
- LGLuis GalvezNov 3, 20251.0Horrible costumer service
- KSKevin StcyrOct 26, 20255.0Eric in plumbing and Michelle at customer service were great to do business with! Eric not only helped me find what I was looking for but loaded the two headbutt items on my cart then helped me to customer service where Michelle was more than friendly and helpful. She also found me help loading my purchase. All three led to a top notch trip that I was not looking forward to!
- RSRichelle SassatelliOct 15, 20255.0Kelly Phegley is fantastic!! I had a 4 yr old patio door with blinds between the glass and the seal had gone bad leaving the door foggy. Kelly navigated the claim process for me via phone and email, was SUPER communicative, and made the overall process go so smooth. Cannot say thank you enough Kelly!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours or closures on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for their products.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get products installed through Lowe's Home Improvement?
Yes, they offer various installation services including appliances, flooring, lighting, doors, cabinets, and more.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online through your Order History; in-store returns require proof of purchase at the customer service desk.
Are there nearby places where I can exchange propane near Lowe's Home Improvement in Indianapolis?
Yes, Blue Rhino Propane Exchange is nearby where customers can exchange propane tanks conveniently.
Is there a nearby locksmith close to Lowe's Home Improvement for key services?
Minute Key is located nearby, offering key and locksmith services, which could be useful if you need new keys while visiting Lowe's.
What other related stores or service providers are near Lowe's Home Improvement in Indianapolis?
Near Lowe's, there are gate and garage door repair services like Experts Garage Door Repair Installation Process, as well as the Indiana Lighting Center for lighting needs, providing customers additional local options.