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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Indianapolis, IN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
8002 North Shadeland Avenue, Indianapolis, IN
46250, United States
Hours
Reviews
4.0
2,056 reviews
5 stars
1,066
4 stars
510
3 stars
191
2 stars
82
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor assistance and unhelpful staff.
Store Cleanliness
Several reviews highlight that the store is generally clean and well-organized, although some customers noted areas needing improvement.
Product Availability
Customers frequently mentioned issues with product availability and stock levels, leading to frustration during their shopping experience.
Installation Services
Numerous complaints were made regarding the quality and accountability of third-party installation services, with many customers expressing dissatisfaction.
Helpful Staff
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge, indicating that there are positive interactions to be had.
- LKLoretta KnappDec 30, 20251.0Went to this location for recessed light replacements and a misc. purchase. Disrepect and no employees to assist - customers are not a priority. Marketing gutters guards are the priority. Left totally fuming and won't be back. SHOP HOME DEPOT folks. GREAT CUSTOMER SERVICE and KNOWLEDGEABLE employees.
- MFMike FlorkeDec 30, 20251.0I deliver it to most of the Lowe's. Shipping and receiving is a joke, especially this store
- LPLuis PrietoDec 27, 20255.0The most clean and well organized Lowes in the city. Always great plant selection too.
- JMJonathan MartinDec 21, 20251.0So unimpressed. Went in looking for two things. I had to spell butane to the 3rd person I asked. Yes 3rd. I was misdirected and rather than get frustrated further, I left with the other thing I wanted. The young marketing girls asking about my gutters were more professional. I was sent to Ace hardware. If I hadn't been able get the other item only there, I would have.
- NTNatasha TuckerNov 23, 20251.0I hired Lowes to install my interior back door. They contracted Install Partners. Install Partners came out to my home to install my interior back door, it was a disaster. The installer took out our alarm sensor without our knowledge and we now have a safety issue, the installer had to take off our exterior security door and did not reinstall the door correctly, there is light shining through the bottom and top of the exterior door, we spoke to the sales guy in depth about our threshold when he was at our home, the installer did not install the threshold as planned, the wood at the bottom of the new back door is peeling, we gave the installer a brand new hardware set for our backdoor and the new strike plate looks like he took a hammer to it, the spring latch hole was cut to big, it does not fit snug like it suppose to, the installer made nail holes around the trim in our home, he left without fixing the holes, the caulk on the threshold is messy, he also took our latch off our exterior security door without our knowledge. The sales guy stole our old back door that we were going to sale for $50 and he stole the remaining supplies from the brand new hardware kit we gave him. When I initially reach out to Install Partners to install the interior door, I had no problems getting in touch with them. Now, since their installer has caused all this damage to our home, they will not respond. I had to reach out to Cody the manager at Lowes on Shadeland. He's also having a difficult time trying to get in touch with their contractor. We have been calling and leaving messages for a month or more. So, I reached out to Danielle from installation and she would reach out to me with no resolution. Eventually she stop calling. Cody reached out to Whitney from Install support team. She called me and assured me she would get this situation resolved. She said she would call me back next week. Next week came and went and no phone call. I have spoken to several people from Lowes Installation team, install support team, and Lowes managers with no help. Cody has been the only one trying to help, but he's also running into issues trying to contact Install Partners or get this situation resolved. I also reach out to Lowes corporate office and explained to them my situation and how install sales support team and installation was no help trying to get the situation resolved and the corporate office redirected me right back to install sales team and installation knowing they was not able to resolve my situation. About two weeks later, I did get a text from Install Partners scheduling an appointment to reinstall my new door. I would like a manager from Lowes here when Install Partners come out to my home to reinstall my door and fix all the damages caused by Install Partners. Due to Install Partners unprofessionalism, rude, disrespect and their I don't care attitude, it's not my property. I am really stressed out by this situation and I have high blood pressure which this situation is making it worse. After I wrote this review, Lowes responded to my review and said he/she was the owner and gave me a phone number to call them. I called the phone number which is customer service and they stated, the owner should have given you his direct number, which I completely agree. I still could not get in touch with the right person or people to help resolve my issues. I gave them a one star only because I could not give them a negative star. Buyer Beware!!!! Thank You Natasha
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours or closures on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for their products.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get products installed through Lowe's Home Improvement?
Yes, they offer various installation services including appliances, flooring, lighting, doors, cabinets, and more.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online through your Order History; in-store returns require proof of purchase at the customer service desk.
Are there nearby places where I can exchange propane near Lowe's Home Improvement in Indianapolis?
Yes, Blue Rhino Propane Exchange is nearby where customers can exchange propane tanks conveniently.
Is there a nearby locksmith close to Lowe's Home Improvement for key services?
Minute Key is located nearby, offering key and locksmith services, which could be useful if you need new keys while visiting Lowe's.
What other related stores or service providers are near Lowe's Home Improvement in Indianapolis?
Near Lowe's, there are gate and garage door repair services like Experts Garage Door Repair Installation Process, as well as the Indiana Lighting Center for lighting needs, providing customers additional local options.