Brand Certified
Lowe's Home Improvement
4.0(2215 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8002 North Shadeland Avenue, Indianapolis, IN
46250, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(317) 578-2200
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Indianapolis/0288
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Indianapolis, IN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
8002 North Shadeland Avenue, Indianapolis, IN
46250, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,215 reviews
5 stars
1,145
4 stars
527
3 stars
203
2 stars
100
1 star
240
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, with associates being unhelpful, rude, or unavailable when assistance was needed.
Cleanliness
Some customers noted that the store was clean and well-organized, while others mentioned areas that were dirty or poorly maintained.
Product Availability
Customers expressed frustration with the lack of stock on certain items and difficulty in locating products, often requiring multiple inquiries for assistance.
Installation Issues
Several reviews highlighted problems with third-party installation services, including poor workmanship and lack of accountability from Lowe's.
Positive Staff Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and professionalism.
- LMLandon Montgomery1 day ago1.0They use FLOCK cameras to track you. I will no longer be a customer of Lowes.
- AGAni Gui2 days ago1.0This store sucks including with all there employees,
- RMRichard MelvinFeb 14, 20261.0Very disappointed. Checked online for copper grill sheets. Location (Shadeland in Indianapolis) showed 11 in stock. Went to store, found the product, tried to check out, product flagged as no longer sellable. They would not sell it to me. Asked a “manager” why then does it show as in stock online and is in the store for customers to choose? Reply was, “I’m not the one to answer that.” I do my part, go out of my way to come to the store only to be told I can’t buy a product they have hanging in the store. EXTREMELY DISAPPOINTED IN YOU LOWES!!!
- SOScott OrrJan 28, 20265.0Love the locker system for pick up.
- BPB PJan 11, 20261.0I was leaving and I was parked next to a bmw that the customer may have forgotten to close their door. So as I was leaving, I called the store, hoping that they could page the owner to secure their vehicle since this store is in a horrible area. Anyway, a female associate answered the phone and spewed off a greeting so fast I couldn’t even understand. Unsure if this call got routed to the store after listening to a ridiculous auto attendant and legal disclaimer, just to get a person, I asked if this was the Castleton store. She said yes. I started to explain that a vehicle was unsecured in their parking lot…. And she hung up on me. I tried calling back, no answer. The associate may have had an accent, but that has nothing to do with her rushed, unintelligible greeting. More over, I’m trying to help you, and a fellow shopper, be safe. This associate, like so many other associates here seem bothered by having to deal with customers. This was a good store like 5 years ago , earned my business with great service, but I keep having absolutely horrible service experiences here. This is the third absolutely worst service experience. Associates don’t care about customers at all.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours or closures on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for their products.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get products installed through Lowe's Home Improvement?
Yes, they offer various installation services including appliances, flooring, lighting, doors, cabinets, and more.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online through your Order History; in-store returns require proof of purchase at the customer service desk.
Are there nearby places where I can exchange propane near Lowe's Home Improvement in Indianapolis?
Yes, Blue Rhino Propane Exchange is nearby where customers can exchange propane tanks conveniently.
Is there a nearby locksmith close to Lowe's Home Improvement for key services?
Minute Key is located nearby, offering key and locksmith services, which could be useful if you need new keys while visiting Lowe's.
What other related stores or service providers are near Lowe's Home Improvement in Indianapolis?
Near Lowe's, there are gate and garage door repair services like Experts Garage Door Repair Installation Process, as well as the Indiana Lighting Center for lighting needs, providing customers additional local options.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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