Brand Certified
Lowe's Home Improvement
4.1(2673 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8850 Madison Avenue, Indianapolis, IN
46227, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(317) 881-0050
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Indianapolis/0442
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Indianapolis, IN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,673 reviews
5 stars
1,405
4 stars
660
3 stars
283
2 stars
97
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor customer service experiences, particularly during delivery and installation.
Product Availability
Customers noted that the store often has a good selection of products, but there were frequent mentions of items being out of stock or not available as advertised.
Store Condition
The store was generally described as clean and organized, but there were complaints about the condition of the bathrooms and some damaged products on the shelves.
Delivery Issues
Several reviews highlighted problems with delivery and installation services, including delays, poor communication, and issues with the installation quality.
Pricing
Customers found prices to be fair, but some expressed that they were higher compared to competitors, leading them to prefer other stores.
- JSJoseph Shofner2 days ago3.0I went in around 11 after working out so I looked sweaty and beat up in my running clothes which might have profiled me as poor. Still, I found some nice curtains, a mirror, window peel and stick designs, rope, rugs, and wallpaper. There were no cashiers so I had to do self checkout. An older lady working up there was really pushing me to use my Lowe’s Card. It saved some money but I don’t know if she felt sorry for me since she was really insistent. I fit everything in my convertible but will need to have a larger rug home delivered. Fun store overall but workers are a little nosy and pushy.
- ASAaron Short3 days ago4.0I believe most the prices are a little less than their competitors but I was able to find what I needed easy enough with the Lowe's app. Otherwise it's a big store so more difficult to find what you are looking for.
- JBJacob BarnesFeb 18, 20265.0Kris at the Pro Desk is top notch! Have been working with him for years through my business. Helps with pricing, as well as helping us when we need a Hail Mary. Highly recommend him and the team.
- ABAngie BoringFeb 11, 20262.0Not a very big selection of vanity lights or medicine cabinets. The cabinets are set too high up to be able to open up and see if its exactly what you're wanting. Higher prices than Home Depot.
- GWGreg WrightFeb 6, 20262.0I purchased a dishwasher on 2/1/26 and they can't deliver and install it until 2/26/26. I don't understand why it takes 25 days to get a dishwasher installed. If I did not get such a good deal on the dishwasher I would cancel the order. I also don't like automated calls where you can't talk to a person to ask questions. Very poor customer service. I tried the web site you gave me to contact you. I tried online chat but it is just AI and it can't do anything to help. I have purchased all of my appliances from Lowes and never had this much trouble. If this is not resolved soon I will cancel my order and purchase all of my future appliances somewhere else
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement in Indianapolis offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, garden equipment, and more. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement on Madison Avenue?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with the store closed on November 27 and December 25, and reduced hours on other holidays.
Does Lowe's Home Improvement in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to accommodate customer needs.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Are returns and exchanges possible at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can start returns via the Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Does Lowe's offer any recycling services?
Yes, Lowe's provides recycling for electronics, light bulbs, and batteries.
What brands can I find at Lowe's Home Improvement in Indianapolis?
You can find brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Weber, Kobalt, and many others at Lowe's.
Are there any nearby places to eat around Lowe's Home Improvement on Madison Avenue?
Nearby dining options include Wendy's for fast food, Parlor Doughnuts for sweet treats, Pizza Hut, Cajun Shack for Cajun and seafood cuisine, Yoshi-Greenwood for Asian fusion, and The Boiling Southside for seafood.
What nearby services could complement a visit to Lowe's Home Improvement?
Nearby services include Blue Rhino Propane Exchange for propane needs, Minute Key locksmith services, pet grooming at Barkefellers Indianapolis South, and financial services at FLM Financial Group Inc. These can offer convenience to customers managing various errands.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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