Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indianapolis, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
While some customers found the store well-stocked, others reported frequent out-of-stock items and a limited selection compared to competitors.
Installation Issues
Several reviews highlighted problems with installation services, including poor communication and mistakes made by third-party installers.
Checkout Experience
Customers expressed frustration with long wait times at checkout and issues with self-service options.
Store Cleanliness
Feedback indicated concerns about cleanliness, particularly in restrooms, with some customers noting unsatisfactory conditions.
SH
Sean Hawk
5 days ago
3.0
Overall the store is pretty good
Not the best customer service - sometimes hard to find help
Bathrooms need a deep clean
KS
Kevin Smith
Nov 13, 2025
5.0
Great friendly staff especially Dulce and Kyle.
AB
AJ B
Oct 29, 2025
5.0
Fully stocked store
PL
Pam Lewellen-Herron
Oct 28, 2025
3.0
I ordered carpet from there. Didn't like their installation service company. Installers made a lot of mistakes. The company would never answer the phone and very understaffed. Won't be going back.
JR
J Russell
Oct 15, 2025
5.0
Lowes, I love it
It sucks that I have to ring my own purchases now.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement in Indianapolis offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, garden equipment, and more. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement on Madison Avenue?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with the store closed on November 27 and December 25, and reduced hours on other holidays.
Does Lowe's Home Improvement in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to accommodate customer needs.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Are returns and exchanges possible at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can start returns via the Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Does Lowe's offer any recycling services?
Yes, Lowe's provides recycling for electronics, light bulbs, and batteries.
What brands can I find at Lowe's Home Improvement in Indianapolis?
You can find brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Weber, Kobalt, and many others at Lowe's.
Are there any nearby places to eat around Lowe's Home Improvement on Madison Avenue?
Nearby dining options include Wendy's for fast food, Parlor Doughnuts for sweet treats, Pizza Hut, Cajun Shack for Cajun and seafood cuisine, Yoshi-Greenwood for Asian fusion, and The Boiling Southside for seafood.
What nearby services could complement a visit to Lowe's Home Improvement?
Nearby services include Blue Rhino Propane Exchange for propane needs, Minute Key locksmith services, pet grooming at Barkefellers Indianapolis South, and financial services at FLM Financial Group Inc. These can offer convenience to customers managing various errands.