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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Indianapolis, IN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,526 reviews
5 stars
1,317
4 stars
639
3 stars
274
2 stars
87
1 star
209
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including delays, miscommunication, and poor handling of products.
Product Availability
Customers noted that while the store is generally well-stocked, there were instances of items being out of stock or damaged.
Customer Service
Mixed feedback on customer service experiences, with some praising the responsiveness while others reported rude interactions and lack of assistance.
Store Cleanliness
The store was generally described as clean and organized, although some reviews mentioned the need for improvements in specific areas like restrooms.
- ALA LDec 30, 20255.0This is a nice location. Store is clean and organized. Staff is friendly and helpful. Plenty of parking. Located in a very busy area.
- JWJason WallDec 24, 20251.0was told my refrigerator would be delivered by 7pm Wednesday night. Will not be delivered until Friday. Have to go thru the holiday without a refrigerator. Do not believe the next day delivery
- RWRUTH WOODENDec 22, 20251.0I ordered several items from Lowe's including 3 rolls of waterproof tape. The rolls of tape were delivered to the wrong address. That picture is not my home. Talked with several Cust Service Reps. without success. As far as they're concerned, it shows delivered. So I'm referred to some Online Dept. I don't have the product and no refund.
- ATA ThompsonDec 11, 20255.0Tonight the employees were very very helpful! We bought a cartload of Craftsman tools that were on sale. Then the paint shop misprints had some great high quality paint. Sometimes that is not the case, but this store regularly has employees that will be available for questions and have real answers. Love this. 💕 Pay them more !
- GWGinger WatsonDec 3, 20255.0Always a good day at Lowe's with their helpful staff
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Indianapolis offer?
Lowe's Home Improvement in Indianapolis offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, garden equipment, and more. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement on Madison Avenue?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with the store closed on November 27 and December 25, and reduced hours on other holidays.
Does Lowe's Home Improvement in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to accommodate customer needs.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
Are returns and exchanges possible at Lowe's and what is the policy?
Most items can be returned within 90 days. Online purchases can start returns via the Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Does Lowe's offer any recycling services?
Yes, Lowe's provides recycling for electronics, light bulbs, and batteries.
What brands can I find at Lowe's Home Improvement in Indianapolis?
You can find brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Weber, Kobalt, and many others at Lowe's.
Are there any nearby places to eat around Lowe's Home Improvement on Madison Avenue?
Nearby dining options include Wendy's for fast food, Parlor Doughnuts for sweet treats, Pizza Hut, Cajun Shack for Cajun and seafood cuisine, Yoshi-Greenwood for Asian fusion, and The Boiling Southside for seafood.
What nearby services could complement a visit to Lowe's Home Improvement?
Nearby services include Blue Rhino Propane Exchange for propane needs, Minute Key locksmith services, pet grooming at Barkefellers Indianapolis South, and financial services at FLM Financial Group Inc. These can offer convenience to customers managing various errands.