Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indianapolis, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,033 reviews
5 stars
1,057
4 stars
532
3 stars
212
2 stars
69
1 star
163
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and helpful, although there were also reports of rude or unhelpful employees.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including poor communication, unhelpful staff, and issues with returns and order fulfillment.
Product Availability
Customers frequently mentioned difficulties with product availability, including discrepancies between online inventory and in-store stock.
Store Environment
The store was noted for being well-organized and clean, but some customers reported issues with maintenance and lighting.
Delivery Problems
Numerous reviews expressed dissatisfaction with delivery services, particularly regarding delays and damaged items.
- NSNancy K. SmithNov 15, 20255.0They have a great Christmas display with tons of neat things to buy. Both indoor and outdoor.
- CCCharlotte CraytonNov 10, 20255.0Kelly was extremely helpful and knowledgeable during my visit; Helping me find products to loading everything in my car. Thanks again.
- CSC SniderOct 24, 20255.0The staff here is absolutely amazing very knowledgeable and I had an interaction with a manager today and she was absolutely amazing I must say I will definitely go to no other store but here for my home projects!
- TKTina KayOct 22, 20252.0My online order was delivered with my dawn dish soap in a plastic bag lined with dish soap, not filled. And my 2 bags of Lindys fruit slices candies arrived completely stale.
- CBChuck ButlerOct 18, 20251.0Went to this Lowe’s because of an advertised price and when I got to the store they declined to honor the advertised price. First started with the customer service desk and was treated rudely. Then manager became rude and condescending even when I showed them the ad. Deceptive practices. They should honor advertised prices
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products and services does Lowe's Home Improvement in Indianapolis offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor equipment, and more. They also provide installation services for many of these products.
Where is Lowe's Home Improvement store located in Indianapolis?
The store is located at 8440 Michigan Road, Indianapolis, IN 46268.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on Thanksgiving and Christmas Day.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can start a return through the Order History page. For in-store returns, provide proof of purchase at the customer service desk.
Are there any nearby places where I can get quick key cutting services close to Lowe's Indianapolis?
Yes, minuteKEY and Minute Key are nearby key and locksmith services where customers can get quick key cutting.
What other home improvement stores are near Lowe's Indianapolis?
Nearby home improvement stores include LL Flooring and Sherwin-Williams Paint Store, which offer flooring, paint, and home goods.
Are there food options near Lowe's Indianapolis for customers or visitors?
Yes, there are several nearby fast food restaurants including Jack in the Box, KFC, Leonardo's Mexican Food, and Big Shark’s Fish, Chicken and Gyro for quick meals before or after shopping.
How can I check my Lowe's order status and know when it's ready for pickup?
You can check your order status online by logging into your MyLowe’s account or by entering your order number. When your order is ready for pickup, you'll receive an email with instructions including the pickup location and hours.