Brand Certified
Lowe's Home Improvement
4.1(2763 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8801 East 25th Street, Indianapolis, IN
46219, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(317) 895-8400
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Indianapolis/0272
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Indianapolis, IN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,763 reviews
5 stars
1,473
4 stars
666
3 stars
247
2 stars
115
1 star
262
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unhelpful.
Product Availability
Customers noted that while many items are in stock, some specific products were frequently unavailable.
Store Cleanliness
The store is generally described as clean and organized, although some customers reported issues with the parking lot and overall condition.
Delivery Issues
Several customers experienced significant problems with delivery and order fulfillment, leading to frustration and complaints.
Employee Knowledge
While some employees were knowledgeable and helpful, others were criticized for lacking product knowledge and not providing adequate assistance.
- LMLandon Montgomery1 day ago1.0They use FLOCK cameras to track you. I will no longer be a customer of Lowes.
- CCcommonsense2382 days ago1.0Will not go back! Waited almost an hour for them to get someone to get storage tubs from a high shelf, apparently they like decorating the store instead of stocking the store. Then come to find out the tubs were on the other side of the store, in an area where it makes no sense and no workers knew that they were there, until walking past them. Waste of time! This store is a joke.
- DWDonna WilsonFeb 9, 20261.0The WORST customer service I have ever experienced! I returned a range well over a month ago. Still no credit. Lowe’s picked it up from my house!!! Emailed managers, no response! Emailed corporate, no response!! How does this store stay in business??!! Go across the street to Home Depot! Never again will I give this store one dime of my money. Pathetic management!
- JHJohnathan HelmFeb 9, 20265.0Employees were so helpful. Took time to walk us over to find what we needed since the store had judt been rearranged. Good selection of items too.
- LLLINDSAY LAWJan 31, 20261.0I just want to shop items. It’s been 10 minutes trying g to get thru all the useless information. I have a Lowe’s card and it won’t let me shop easily. I’ll go to Ace hardware where I found the item in 3 minutes. Fix your cumbersome website.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Indianapolis offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, and gardening equipment. They also provide services like installation for appliances, flooring, cabinets, doors, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Hours vary on holidays, with some days closed and others having reduced hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Can I return or exchange items purchased from Lowe's?
Most items can be returned within 90 days with a proof of purchase. Online purchases can be returned by starting a return online in your Order History. In-store returns require you to bring proof of purchase to the customer service desk.
Are there nearby restaurants where I can eat before or after shopping at Lowe's in Indianapolis?
Yes, nearby dining options include Taqueria La Autentica Mex, Cracker Barrel Old Country Store, Denny's, Outback Steakhouse, Steak 'n Shake, and Wendy's, offering a variety of cuisines and dining experiences.
What nearby rental and storage services are close to Lowe's Home Improvement in Indianapolis?
Nearby you can find Indianapolis Rentals For Rent for home improvement and car rentals, Penske Truck Rental for moving and RV rentals, United Mayflower Storage & Moving Containers, and Closetbox storage facilities.
Where can I find locksmith services near Lowe's Home Improvement in Indianapolis?
Minute Key, minuteKEY, and Mobile Car Locksmith Indianapolis are nearby locksmith services that can assist with key and lock needs.
How can nearby convenience stores and gas stations support my visit to Lowe's Home Improvement?
Nearby convenience stores and gas stations like Exxon & Mobil Stations and Circle K offer fuel, snacks, and other essentials, making it easy to refuel your vehicle or grab supplies during your visit.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website