Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indianapolis, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6002 North Rural Street, Indianapolis, IN
46220, United States
Hours
Reviews
4.1
2,070 reviews
5 stars
1,073
4 stars
528
3 stars
185
2 stars
86
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for poor communication and lack of assistance.
Delivery Issues
Numerous customers reported significant problems with delivery, including damaged items and poor coordination, leading to frustration and delays.
Store Organization
Customers noted that the store is often understaffed and poorly organized, resulting in long wait times and difficulty finding assistance.
Product Availability
While many customers found the store stocked with necessary items, others expressed disappointment in the availability of specific products and the accuracy of online inventory.
Positive Experiences
Despite the issues, several reviews highlighted exceptional service from specific employees, indicating that positive experiences do occur.
- TTTrey TargaryenNov 10, 20251.0Catherine said she was going to help me after I had an awful time in the lumber dept…..I asked 3 employees for help, luckily the fourth did help me. After that Evan was told to help me. He wasn’t very happy about that. The cut wasn’t the right measurement. After I was bullied, instead of help I was encouraged to leave the store. Return the wood. And then come back to the customer service desk?????? I don’t get it
- NMNick MinsoaNov 10, 20251.0Editting the footage from my visit here for my YouTube video. I encourage anyone that’s thinking about going to this store to do your research. The employees here were awful to me. I am so glad I was wearing a camera. Hey Evan, bullying isn’t cool
- BSBlake SimosNov 10, 20251.0Had an awful experience in the lumbar dept. Katherine told my partner and I that if he went back to the store they would help us and make it right. However that isn’t what happened. Bullying is NEVER ok
- TSTrey SimosNov 10, 20251.0Just wanted plywood. Catherine said I would be helped when I came back…. I wasn’t helped and won’t be a customer anymore
- EEeboni elmoreOct 25, 20251.0made a purchase at the Lowe’s on Rural Street in Indianapolis on Saturday, October 18, for a GE front-load washer, dryer, and two pedestals totaling around $2,700, with delivery scheduled for Monday. When the items were delivered, the dryer glass was cracked. I immediately called and was scheduled for an exchange on Wednesday. When that delivery arrived, it was also cracked in the same exact spot. I called again and expressed my frustration, only to be told by the store that since the item was fulfilled through the warehouse, there was nothing they could do and I’d have to go through the distribution center. A third dryer was scheduled for delivery on Friday. I even asked for the item to be inspected before delivery to make sure it was not damaged again. The delivery driver checked it before unloading and, unbelievably, it was cracked again in the same place. At that point, I declined the delivery and requested a full pickup and refund. After several calls to Lowe’s customer service and the store, I still haven’t received the level of help or care that should come with spending thousands of dollars. On top of that, I missed three days of work (Monday, Wednesday, and Friday) waiting for deliveries of damaged products. As a Lowe’s cardholder, this was my first major purchase and it has been beyond disappointing. I’m now waiting for pickup and refund, but this experience has completely changed how I view Lowe’s. The lack of quality control and poor communication from both the store and delivery team were extremely frustrating. I truly hope Lowe’s improves how they handle damaged items and customer concerns in the future. ◾️Update 10/28/2025 ◾️◾️◾️◾️ Following the multiple damaged deliveries, and after finally receiving a damage-free product—after missing three days of work—I reached out as the Lowe’s (owner/manager) asked me to, so that someone could assist and help reassure me as a valued customer moving forward. Unfortunately, the customer service representative I spoke with was unaware of the situation. She offered a $50 gift card, and when I declined, she increased it to $100. I explained that the issue was not about compensation, but rather the inconvenience, time lost, and the lack of proper communication throughout this entire process. I also informed her that I would be calling back by Wednesday to let the team know whether I will keep the items or have them picked up, as I am also a Home Depot cardholder and can take my business elsewhere. This level of communication and customer satisfaction from Lowe’s is not what I expected, and I hope this feedback helps address the service gap I experienced.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products does Lowe's Home Improvement in Indianapolis offer?
Lowe's offers quality hardware products and building materials including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery or pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track or check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you if there are any changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Online purchases can start returns via your order history, and in-store returns require proof of purchase at customer service.
Which payment options are accepted at the Indianapolis Lowe's store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there installation services available at Lowe's Home Improvement?
Yes, services include installation for appliances, flooring, blinds, cabinets, countertops, decking, HVAC, lighting, windows, roofing, and more.
What are some nearby places of interest around the Indianapolis Lowe's store?
Nearby places include 1st Choice Personal Care, minuteKEY locksmith services, Blue Rhino Propane Exchange, IU Health Physical Therapy & Rehabilitation at Norgate Plaza, and the Broad Ripple Farmers Market.
How can nearby Starbucks and Broad Ripple Farmers Market be useful when visiting Lowe's in Indianapolis?
Customers can grab coffee or snacks at nearby Starbucks before or after shopping, and visit Broad Ripple Farmers Market for fresh produce and groceries, enhancing their local shopping experience.
Is there a nearby UPS Access Point location near Lowe's for shipping and courier needs?
Yes, there is a UPS Access Point location nearby, making it convenient for customers to handle shipping or package pick-ups in conjunction with their Lowe's visits.