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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Indianapolis, IN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6002 North Rural Street, Indianapolis, IN
46220, United States
Hours
Reviews
4.1
2,081 reviews
5 stars
1,080
4 stars
530
3 stars
189
2 stars
86
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many expressed frustration with poor customer service, particularly regarding delivery issues and upselling tactics.
Product Availability
Customers reported mixed experiences with product availability, with some finding what they needed while others faced issues with incorrect inventory and order fulfillment.
Store Organization
Several reviews highlighted problems with store organization, including difficulty finding items and long wait times at checkout.
Delivery Issues
Numerous customers experienced significant problems with delivery services, including damaged items and lack of communication regarding delays.
- KBKimberly Brabham3 days ago4.0Love my neighborhood Lowe’s but NOT the Leaf Filter salesmen and women crawling the aisles. Idk when it became a thing, but it’s so tacky and annoying for this to be allowed. Feels like you’re in the mall and someone is bugging you to try their curling iron or perfume from a kiosk... Or at a trade show where you expect the Leaf Filter sales staff to bug you. They wear blue Lowe’s vests so my husband asked one of them a question about our tile project/correct supplies we should get for it thinking he was an employee. Then we got weird vague help + he recommended the wrong item because this person doesn’t appear to actually be a Lowe’s employee. The RED vested employees are. We were approached by 3 different salesmen/women that trip. I was again approached today when I went back to get the correct supplies after last night’s fiasco of using the wrong mortar per the salesman’s recommendation. Truly exhausting, please end this in store!
- RHRoland Hughes6 days ago1.0AI assistant says she can help then hangs up!! Why is is so hard to talk to a real person?! You're losing my business
- TWT. WeaverJan 2, 20265.0Found what we were looking for and a little more. Staff was friendly and very helpful.
- ISIndy sDec 29, 20253.0Been a customer many years, please stop the in-store gutter guard sales. I had 3 pushy people bother me about it in a single visit and felt bad when I was rude to the 3rd person after being nice to the first two. I already have gutter guards, who doesn’t in 2025. Please leave me alone and let me shop
- DSDavid SitesDec 28, 20253.0Getting access to my 'Lowes Cash' was very difficult. Even the front desk staff couldn't help me.:(
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products does Lowe's Home Improvement in Indianapolis offer?
Lowe's offers quality hardware products and building materials including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery or pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track or check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you if there are any changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Online purchases can start returns via your order history, and in-store returns require proof of purchase at customer service.
Which payment options are accepted at the Indianapolis Lowe's store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there installation services available at Lowe's Home Improvement?
Yes, services include installation for appliances, flooring, blinds, cabinets, countertops, decking, HVAC, lighting, windows, roofing, and more.
What are some nearby places of interest around the Indianapolis Lowe's store?
Nearby places include 1st Choice Personal Care, minuteKEY locksmith services, Blue Rhino Propane Exchange, IU Health Physical Therapy & Rehabilitation at Norgate Plaza, and the Broad Ripple Farmers Market.
How can nearby Starbucks and Broad Ripple Farmers Market be useful when visiting Lowe's in Indianapolis?
Customers can grab coffee or snacks at nearby Starbucks before or after shopping, and visit Broad Ripple Farmers Market for fresh produce and groceries, enhancing their local shopping experience.
Is there a nearby UPS Access Point location near Lowe's for shipping and courier needs?
Yes, there is a UPS Access Point location nearby, making it convenient for customers to handle shipping or package pick-ups in conjunction with their Lowe's visits.