Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Indianapolis, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4444 South Emerson Avenue, Indianapolis, IN
46203, United States
Hours
Reviews
4.2
3,103 reviews
5 stars
1,748
4 stars
757
3 stars
294
2 stars
100
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for being helpful and friendly, while others were criticized for being rude or unhelpful.
Staff Availability
Customers frequently noted difficulty in finding staff to assist them, leading to frustration during their shopping experience.
Product Availability
Several reviews mentioned issues with product availability and inventory discrepancies, particularly regarding online orders versus in-store stock.
Store Cleanliness
Many customers appreciated the cleanliness of the store and its organization, highlighting it as a positive aspect of their shopping experience.
Delivery Issues
Numerous complaints were made about delivery problems, including missed deliveries and poor communication regarding orders.
- RDRonnie DaleNov 11, 20254.0Very organized and staff members are very friendly and will help you look for whatever you are looking for
- CACarrie AnnNov 8, 20255.0Great store, I went just to look at plants today but have shopped there several times for appliances and home improvement materials. I don't have any complaints really other than traffic in and out of there can be crazy at times. The employees are very friendly and helpful. The store is as clean as a store like that can be and items are well stocked.
- BPBeth ParrishNov 5, 20255.0I enjoy going to the garden area while my best friend London is in chemotherapy. It has become my saving grace where everyone is so loving and caring for us. I love my flowers I find, sales every time. When I lost my dad just 2 months ago I stopped in again my dogs in chemo at Indy Vet..I explained to her why I was buying what I was for the funeral and my cashier helped me with the price because I had a few carts full..needless to say the love that was given to me through my battle 💔 those flowers mean the world to me n continue healing my heart through the process. They have given me much more than great sales this place is where I can breath for just a few moments in time when I just want to fall apart.
- HBHeather ButlerNov 2, 20255.0The employee's were helpful and helped me find anything I had requested and if they had any issue with finding a resolution, they worked together and found an answer working as a team!
- AKAngie KNov 1, 20254.0They seemed to be short handed. Finally found someone to help me. It still took a lot of time to find the bolts, washer and locking nut I needed. They used to have people there that were pretty quick at finding things like that. I don't know if I came at the wrong time or what. Cashier was very nice and friendly even though I used self checkout.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Indianapolis?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours noted on their website.
Does Lowe's in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping convenient for customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts various payment methods including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Indianapolis?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, cabinets, lighting, HVAC, and more.
What should I do if I need to return or exchange an item at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return process online. For in-store returns, provide proof of purchase at the customer service desk.
Which nearby places can I visit for propane exchange or locksmith services?
You can visit Blue Rhino Propane Exchange for propane needs and minuteKEY or Minute Key for key and locksmith services near Lowe's.
Are there dining options near Lowe's Home Improvement in Indianapolis?
Yes, nearby dining options include Rally's, White Castle, Egg Roll Number 1 (Asian cuisine), Firehouse Subs, and Ninas Places.
What other services and stores are located near Lowe's for additional shopping or care needs?
Nearby you'll find Walmart Grocery Pickup and Delivery, Walmart Auto Care Centers, Goodyear for automotive repair, Sherwin-Williams for hardware and building supplies, and various salons and tax service providers.