Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Indianapolis, IN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4444 South Emerson Avenue, Indianapolis, IN
46203, United States
Hours
Reviews
4.2
3,112 reviews
5 stars
1,754
4 stars
757
3 stars
293
2 stars
101
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being inattentive or rude.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about stock issues and the accuracy of online inventory.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of available cashiers, leading to long wait times.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Several reviews highlight significant problems with delivery services, including missed deliveries and poor communication.
- BSBrandon SchaferJan 1, 20264.0Had what I needed
- SRSarah RiceDec 31, 20255.0I had an issue with an online order. I ordered through the Greenwood store; but since they didn't have the items the delivery came out of the Beech Grove store. Well, my items never got delivered even though they were picked up and the items were on the way. I learned Lowes uses a 3rd party company to deliver items like that; but you only have 5 days to make the claim. Max was able to help me out and work with his managers to help us find the best solution of refunding me for the purchase. Both Lowes and myself had the confirmation of the order getting picked up and the driver on the way but no one had conformation of the delivery (and it wasn't delivered.) Disappointing to not get the items; but thanks to Max and his managers they've kept this customer. Just keep in mind, 5 days to make the claim if your purchase doesn't get delivered!
- MBMatthew BridgesDec 29, 20251.0Stopped in to grab some paint but unfortunately, the person working the paint counter stood there drawing pictures the whole time and never looked up despite me trying to walk around them and get their attention for five minutes. Maybe hire more attentive workers.
- CDChris DDec 28, 20251.0No phone orders on weekends. Foolish
- RSRodney SoultzNov 28, 20255.0Hit door buster this morning. They mad sure the line was warm and even provided chairs for the older customers. Very sensitive to the weather and event.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Indianapolis?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Indianapolis?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours noted on their website.
Does Lowe's in Indianapolis offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make shopping convenient for customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts various payment methods including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Indianapolis?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, cabinets, lighting, HVAC, and more.
What should I do if I need to return or exchange an item at Lowe's?
Most items can be returned within 90 days. If purchased online, you can start a return process online. For in-store returns, provide proof of purchase at the customer service desk.
Which nearby places can I visit for propane exchange or locksmith services?
You can visit Blue Rhino Propane Exchange for propane needs and minuteKEY or Minute Key for key and locksmith services near Lowe's.
Are there dining options near Lowe's Home Improvement in Indianapolis?
Yes, nearby dining options include Rally's, White Castle, Egg Roll Number 1 (Asian cuisine), Firehouse Subs, and Ninas Places.
What other services and stores are located near Lowe's for additional shopping or care needs?
Nearby you'll find Walmart Grocery Pickup and Delivery, Walmart Auto Care Centers, Goodyear for automotive repair, Sherwin-Williams for hardware and building supplies, and various salons and tax service providers.