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Laundromax, 9972 E Washington St
Indianapolis, IN 46229
laundry delivery, wash, dry, fold, self service
Brand Certified

Laundromax

4.9
(671 reviews)

Business Details

9972 E Washington Street, Indianapolis, IN
46229, United States
(317) 204-8306
https://laundromax.com/stores/751in/

About

Laundromat
WELCOME THE BRAND NEW LAUNDROMAX, Indianapolis! LaundroMax provides a range of services including self-service laundry and expert Wash, Dry, Fold services. With 25+ years of experience and 80 nationwide stores, we ensure a reliable, safe, and convenient place for all your laundry needs. Experience the convenience of our 24/7 operation, where you can enjoy a range of benefits including FREE Wi-Fi, parking, air conditioning, cashless payments, snacks, drinks, and ample seating. Plus, at this location, we offer FREE dry. Join us today and be a part of our LaundroMax family!

Location

Laundromax
9972 E Washington Street, Indianapolis, IN
46229, United States

Hours

Reviews

4.9
671 reviews
5 stars
636
4 stars
11
3 stars
3
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Employees, especially Bruce, Zach, and Ireli, received high praise for their friendliness, helpfulness, and attentiveness to customers.

Cleanliness

The laundromat is consistently described as very clean and well-maintained, contributing to a positive customer experience.

Communication Issues

Some customers reported problems with the pick-up and drop-off service, citing poor communication and unmet expectations regarding delivery times.

Pricing and Payment

Customers appreciated the reasonable prices, especially the half-off rates during late-night hours, but some expressed frustration with the cashless payment system.
  • AD
    Andre Davis-Smith
    3 days ago
    5.0
    I am very impressed. The machine's are easy to operate and I'm really impressed with the staff, and how well they maintain the facility. Bruce is very professional and courteous. He was very helpful and pleasant to know. Hey Laundromax, keep up the amazing job and I'm going to continue to build and bragging about your amazing staff and the awesome experience with my laundry needs. Amazing Job, and Kind regards, Andre' Davis-Smith πŸ˜ƒπŸ‘ - A Happy and Satisfied customer -
  • JP
    Janay Pagel
    Feb 24, 2026
    5.0
    Bruce is a wonderful breath of fresh air after a long day! It was my first time in the facility and right away he approached me and made sure I was ok then proceeded to walk me through the process. It was very obvious I was completely lost! This place is very clean and that’s a huge YES for me! Friendly clean and fun! Thanks Team and Thank you BRUCE!!!
  • JL
    Justine Lem
    Feb 22, 2026
    1.0
    I would not recommend the pick up drop off wash and fold. Just take it yourself or do it somewhere else. Today my washer and dryer unexpectedly quit. Tried to do the free pick up and drop off and paid extra for getting it done and delivered by end of day drop off. The bags got to the laundromat at 10 am. I called numerous times to insure that they had everything they needed because I needed it same day. The woman explained the price and said they'd get it done before their shift was over at 4. I called again to make sure it was in process as the updates were not showing any movement at 2 o'clock- the same woman said they'd price had gone up because of some of the items and the express price I paid for for same day and she'd get it done by 4. 4 came and went, my husband called at 6 to check on it. It was being folded with no updates in the app. I looked at my delivery options and all that were available were for tomorrow - WHEN WE PAID FOR SAME DAY DELIVERY. Thankfully my husband called again at around 7:30 and they were finally ready.grateful he was able to go pick them up. They ruined one item of clothing which was in good condition before but somehow now is super crispy and filled with holes. The price was really expensive for the value. Did have a ton of clothes done and but could've found a better deal and better communication and expectations met elsewhere in a timely fashion.
  • MS
    mia stephenson
    Feb 12, 2026
    5.0
    I had such a great experience at the laundromat thanks to Don! He is incredibly friendly, professional, and always willing to help. From the moment I walked in, he made me feel welcome and comfortable. He keeps the place spotless and running smoothly, which makes doing laundry so much easier and stress-free. Don goes above and beyond for customers whether it’s answering questions, helping with machines, or just offering a kind smile and conversation. It’s clear he truly cares about his job and the people who come in. Employees like Don make all the difference. I highly recommend this laundromat because of him!
  • PD
    Pauline Dillard
    Feb 6, 2026
    5.0
    This morning I arrived at the laundromat and I only had about 5 to 10 minutes before they have off expired. Bruce met me as I was taking my clothes out out of the car and explain that between 10 AM and 6 PM. The washers were half off., I was like what he said do you need any help getting your clothes in the washer so that you don’t miss The half off Wash I said yes I would appreciate your help. He helped me to get all my clothes and the hundred pound and the 75 pound within 10 minutes and we only missed one watch that I had to pay full price and all the other washes were half off heads off to Bruce great job Bruce and I will make sure that I come in to do my laundry between 10 PM and 5 AM. , What great Customer Service and I even heard him asking people if you need any help getting their clothes out of the car or putting their clothes into the car great customer service for Bruce. Great customer service at this laundromat as a whole. This is the only laundromat that I come to, and I love enjoying using the laundromat debit card. It keeps me from carrying dollar bills or change in my purse.. Keep being you Bruce great customer service two thumbs up! Heads off! Hand clapping applause for Bruce πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ

Frequently Asked Questions About Laundromax

What are the operating hours of LaundroMax in Indianapolis?

LaundroMax is open 24/7 every day of the week at 9972 E Washington Street, Indianapolis.

What laundry services does LaundroMax offer?

LaundroMax provides self-service laundry and expert Wash, Dry, Fold services with 25+ years of experience and 80 stores nationwide.

Brand Certified Facts from Laundromax

Laundromax partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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