Extra Space Storage

4.9
1208 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 9499 E Washington St in Indianapolis, IN today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
9499 E Washington St, Indianapolis, IN
46229, United States

Hours

Reviews

4.9
1,208 reviews
5 stars
1,139
4 stars
34
3 stars
13
2 stars
9
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Keith and Billy for their exceptional service.

Pricing Issues

Several reviews highlighted concerns about unexpected price increases and additional fees, leading to dissatisfaction among some customers.

Facility Condition

While many customers found the facilities clean and secure, there were reports of pest issues and cleanliness concerns in some units.

Overall Experience

Overall, customers expressed a mix of satisfaction with the service and frustration with pricing and maintenance issues.
  • LB
    Leslie Baker
    Jan 2, 2026
    2.0
    I was transfered to that location, because the location I had been at, had been broken into. I was told I would pay the same amount, but that the size was different. That was fine, but I also had to buy a lock, pay the initial fee and then after a few months my rate changed to the full price listed for that location. I feel I was lied to. Not only did I get robbed once, that took months to get it settled. I was also robbed by the price, lock, fees, I ultimately had to pay for the new location. That is why I found another location and moved EVERYTHING, Very bad business
  • FF
    Freddy Foster
    Dec 20, 2025
    5.0
    Lovely place
  • CM
    Chris Myles
    Dec 5, 2025
    5.0
    She was a great person. Loved how smooth and fast she worked for me.
  • MJ
    Marlena Jackson
    Dec 3, 2025
    5.0
    Great place to store your belongings!!!
  • JT
    Jonathan Tankersley
    Nov 12, 2025
    5.0
    I stopped by Extra Space today with a few questions and had the pleasure of speaking with Alice and Miss Adrian. They were both incredibly helpful and answered everything I needed to know! I’m looking forward to doing business with this company!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.