Business Details
About
Lawn Mower Repair ServiceLawn Mower StoreLawn Equipment Store
Terpstra's Sales & Service has been serving northwest Indiana's power equipment needs for over 80 years. Service is the difference in our business.
Location
Terpstra Sales & Service
1235 East Glen Park Avenue, Griffith, IN
46319, United States
Hours
Reviews
4.5
503 reviews
5 stars
395
4 stars
52
3 stars
20
2 stars7
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to assist and provide thorough explanations.
Service Quality
Many reviews noted the high quality of service, with efficient repairs and maintenance that left customers satisfied with their equipment's performance.
Timeliness
While some customers experienced longer wait times for service, many appreciated the promptness of pickup and delivery services.
Communication
Several customers expressed a desire for better communication regarding service details and costs, indicating a need for clearer explanations during pickups.
Trustworthiness
The business is frequently described as honest and reliable, with many customers returning for years due to their integrity and quality service.
- WKWilliam King5 days ago5.0Tom was thorough with my purchase and helped me make an educated decision. Have shopped at the store in the past and they have always been top notch while providing options with the items that I have bought.
- LCLinda Companiott6 days ago5.0On Saturday I was out of town looking to purchase a snow blower. The one I was looking for I could of purchased on line . It was a Toro self-propelled easy start snow blower. I was told there was a to dealer close to my home which happened to be Terpstra. Because I had done business with them prior and purchasing a lawn mower and having repairs done there I was excited that it was close to home as opposed to having to purchase online. Making a call to the dealer and spoke to a gentleman who was very polite and helpful by the name of Tom. Because I was out of town we inquired if they happened to have the snow blower in stock, that we were looking for. They said that they did and we asked if it was possible for them to hold it until Monday when I returned and I would come and pick it up. Arriving to pick it up I was very excited as I was waited on immediately. Was taken to the snowblower that I wanted to purchase that was on hold for me. The instructions on how to work it and what I needed to do to prepare for the winner and what was needed after the winter was explained very carefully to me. All of my questions were answered that I had asked. And so I'm very happy with how they checked it out before I took it out of the store, they took it to my car and lifted it into my car for me and told me that if I had any questions to feel free to contact them. Now that I'm excited for winter to come, but I will definitely be prepared and know that I will be able to easily start the snowblower and remove the snow and save my back. I truly appreciate that Tom was so kind to save the snow blower for me until today when I was able to pick it up. He is truly amazing and I'm so happy that I was able to purchase it from Terpstra's. In my eyes Tom and the company is a five-star rating. Linda Companiott A happy customer...
- JSJordan StrevelerNov 12, 20255.0Dan and his team are great! Very helpful and friendly to work with. Highly recommend stopping in if you are in the market for great equipment and a great buying experience!
- JCJenn CaryNov 11, 20255.0Today I went in to have a tire repaired on my snow blower. They repaired it in a few minutes while I waited and didn’t charge me anything for doing it. I’ll be back.
- MPMichael PavellOct 30, 20255.0Today, I returned a Stihl product that I purchased (never used) back to Terpstra’s. Not knowing their 15% restocking on returns, they waived the fee and helped me out. I realize that this is their store policy and will adhere to that policy toward future purchases. I have been a Terpstras customer for 15 years and they always look after their customers. Thanks
Frequently Asked Questions About Terpstra Sales & Service
What services does Terpstra Sales & Service provide?
Terpstra Sales & Service offers power equipment sales and service, including lawn mower repair and landscaping services.
Where is Terpstra Sales & Service located?
It is located at 1235 East Glen Park Avenue, Griffith, IN 46319, USA.
What are the operating hours of Terpstra Sales & Service?
They are open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 12:30 PM. They are closed on Sundays.
How can I contact Terpstra Sales & Service?
You can contact them by phone at +1 219-838-3600 or +1 219-838-1198, or by email at terpstrasales@gmail.com.
What payment options does Terpstra Sales & Service accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Which areas does Terpstra Sales & Service serve?
They serve customers in northwest Indiana including Griffith, Highland, Merrillville, Channel, and Gary.
Are there any public libraries near Terpstra Sales & Service?
Yes, the Lake County Public Library, Griffith-Calumet Township Branch is nearby, which is a great resource if you want to visit before or after your appointment.
Is there a convenient gas station or convenience store near Terpstra Sales & Service?
Yes, Family Express, a local gas station and convenience store, is nearby for quick stops before or after your visit.
Are there options for entertainment or rentals close to Terpstra Sales & Service?
Family Video is nearby, offering video and game rentals, making it an easy entertainment option when you're in the area.
Can I find insurance services near Terpstra Sales & Service?
Yes, Terpstra Insurance Agency is located nearby, providing auto, home, and rental insurance services for your convenience.