Brand Certified
Lowe's Home Improvement
4.2(1638 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
2219 N. Morton Street, Franklin, IN
46131, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(317) 346-3400
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/IN-Franklin/2523
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Franklin, IN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.2
1,638 reviews
5 stars
926
4 stars
372
3 stars
157
2 stars
62
1 star
121
- KRKenneth Rollins1 day ago5.0Good place to go to get your home improvement supply
- RFReema Flores6 days ago5.0Staff very friendly and helpful.
- AEAndrea EdgarApr 24, 20261.0As much as my husband and I love this store, we are getting pretty fed up about the people constantly harassing us about gutters. I use the word harassing because in one 10 minute trip, I was stopped three times. Anymore, every time we go in we are stopped by these people. Remove them from your stores and we will come back and I will give this place five stars instead of one. Until then, we will just make the drive to Menards or Home Depot.
- CPchris PittmanApr 18, 20264.0Friendly staff.
- IWIsaac WardMar 31, 20261.0I drove about 50 minutes to pick up some corrugated roofing and some galvanized screws to repair my barn roof. I had placed an online order so that it would be ready to go when I arrived. The pickup experience was great. When I arrived home, I discovered that I was given the wrong quantity of screws in an incorrectly labeled box. When I called the Lowe’s customer service line, I was surprised to find out that the call center was outsourced overseas. When I called the local store number, Amy was not a good listener. She acted like I had inconvenienced her by calling with a concern. She offered to refund me $6.40 for my issue, but I didn’t feel that was a fair offer. I was perfectly polite during our call, but when she had enough of the trouble I was causing she abruptly transferred me to Steve. Of course, Steve had no idea what the situation was, who I was, or why Amy had transferred me to him. Steve was perfectly reasonable to deal with. Ultimately, Steve was not able to help me get a refund without additional steps and I didn’t want to deal with the run-around any longer. I’ve decided to give up on Lowe’s. With the issues I’ve encountered in the past, they are no longer providing the value I need to continue doing business with them.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, IN?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, tools, hardware, lighting, and more at Lowe's Home Improvement in Franklin, IN.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Franklin, IN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both delivery and in-store pickup services at their Franklin, IN location.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to eat or relax after shopping at Lowe’s Home Improvement?
Yes, nearby you can visit King Buffet for a buffet-style meal, Wings Etc. for chicken and bar amenities, or Starbucks for coffee and snacks.
Where can I find key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith service providers conveniently located near Lowe's in Franklin, IN.
If I need propane, is there a nearby service close to Lowe’s Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and offers propane exchange services close to Lowe's in Franklin, IN.
What services does Lowe’s offer for installation and assembly?
Lowe’s provides a variety of installation and assembly services including appliances installation, carpet installation, decking installation, doors installation, generator installation, HVAC installation, kitchen and bathroom installation, and many more.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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