Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Franklin, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,509 reviews
5 stars
842
4 stars
355
3 stars
151
2 stars
58
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with inventory accuracy and product availability, leading to frustration when items are not in stock as indicated online.
Store Experience
The store environment is generally described as clean and organized, but there are complaints about understaffing and long wait times for assistance.
Pricing Concerns
Many customers feel that prices are higher compared to competitors, and there are complaints about the lack of military discounts on certain items.
Checkout Process
The self-checkout system is unpopular among customers, with many expressing a preference for traditional cashier service.
- MMMelissa E Mariani5 days ago5.0It's Lowe's what more is there to say
- WFWilliam C FieldsNov 10, 20251.0Have one left in stock but can't sell it because it display. If its displace shouldn't show in stock Craftsman light
- KKKelsey KastingNov 7, 20255.0I visited Lowe's Franklin this morning. I had excellent customer service from Myra. She went above and beyond to ensure I found what I needed and that I was taken care of in a timely manner. Greatly appreciate her service and work ethic.
- MNM NOct 25, 20255.0Taylor is always super helpful and knowledgeable
- SBSteve BrownOct 24, 20251.0Went to Lowe’s only because my husband wanted to give them another try. This was to buy a washer/dryer was very pleased with the sales person so I agreed to get them from there. They were to be delivered next day from 11-4. We were then notified truck broke down and it would be a 2 hour delay we said okay 2 hrs went by still no delivery and then 2 texts and email saying they were delivered. We notified them if no delivery another hour and half still no delivery called and requested delivery first thing on Wednesday said I would have to call and reschedule. So I called Lowe’s and said what if I wanted to cancel order but that person couldn’t cancel manager would have to left my number for home to call. Another hour and half I called back was told manager cancelled order. I could go on and on. Here it is Friday I got my appliances from somewhere else and still waiting on Lowe’s to cancel order. This is the worst service ever. But sad for the salesperson. Never will do business with Lowe’s again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, IN?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, tools, hardware, lighting, and more at Lowe's Home Improvement in Franklin, IN.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Franklin, IN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both delivery and in-store pickup services at their Franklin, IN location.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to eat or relax after shopping at Lowe’s Home Improvement?
Yes, nearby you can visit King Buffet for a buffet-style meal, Wings Etc. for chicken and bar amenities, or Starbucks for coffee and snacks.
Where can I find key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith service providers conveniently located near Lowe's in Franklin, IN.
If I need propane, is there a nearby service close to Lowe’s Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and offers propane exchange services close to Lowe's in Franklin, IN.
What services does Lowe’s offer for installation and assembly?
Lowe’s provides a variety of installation and assembly services including appliances installation, carpet installation, decking installation, doors installation, generator installation, HVAC installation, kitchen and bathroom installation, and many more.