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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Franklin, IN is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,521 reviews
5 stars
849
4 stars
358
3 stars
151
2 stars
58
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or unhelpful.
Inventory Issues
Frequent complaints about inaccurate inventory counts leading to customer frustration when items are not available as advertised.
Checkout Experience
Customers express dissatisfaction with self-checkout options and the lack of staffed checkout lanes.
Product Availability
While some customers appreciate the variety of products, others note that certain locations are often out of stock.
Delivery and Installation
Numerous complaints regarding poor communication and service related to delivery and installation of appliances.
- LMLopez Melvin4 days ago5.0Exelente
- RVRob VenableDec 29, 20255.0Lowes has the goods!
- DTDavid TilleyDec 18, 20251.0I ordered a saw online and was heading to pick it up. They canceled it before I could get it. It was confirmed and in the locker. They took it out and canceled it with no reason. It was just a couple of hours. Of course the saw isn't on sale now! Bomgaars or HD all the way!!
- RSRyan ScalesDec 7, 20251.0I don't enjoy having marketers walk up to me and hassle me to sign up for a Lowes home inspection. This is the equivalent of spam phone call. Do better Lowe's. I spend a lot of money in that store. Please don't harass me. I am in there trying to handle 2 small kids and figure what I need. Some guy walks up and hands me a coupon. Then he gives me some long sales pitch about home efficiency. Finally when I get a chance to tell him "no thanks", he demands that I give him back the coupon.
- MMMelissa E MarianiNov 18, 20255.0It's Lowe's what more is there to say
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, IN?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, tools, hardware, lighting, and more at Lowe's Home Improvement in Franklin, IN.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Franklin, IN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both delivery and in-store pickup services at their Franklin, IN location.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places to eat or relax after shopping at Lowe’s Home Improvement?
Yes, nearby you can visit King Buffet for a buffet-style meal, Wings Etc. for chicken and bar amenities, or Starbucks for coffee and snacks.
Where can I find key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith service providers conveniently located near Lowe's in Franklin, IN.
If I need propane, is there a nearby service close to Lowe’s Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby and offers propane exchange services close to Lowe's in Franklin, IN.
What services does Lowe’s offer for installation and assembly?
Lowe’s provides a variety of installation and assembly services including appliances installation, carpet installation, decking installation, doors installation, generator installation, HVAC installation, kitchen and bathroom installation, and many more.