Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fort Wayne, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,996 reviews
5 stars
1,072
4 stars
488
3 stars
191
2 stars
79
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about stock issues and difficulties with online orders.
Store Environment
The store is generally described as clean and well-organized, but some customers find the frequent approach of staff asking if assistance is needed to be intrusive.
Management Issues
There are significant concerns regarding management practices, with reports of unprofessional behavior and poor handling of customer complaints.
Employee Knowledge
While many employees are noted for their helpfulness and knowledge, there are instances where staff lack product knowledge or fail to assist customers effectively.
- JBJack Breman6 days ago5.0Lowes always has such a variety of tools for farm and individual needs. The people that work there are slwats helpful snd actually walked me to the area to find what I needed. That's customer service.
- IAI love animalsNov 12, 20251.0Bought a refrigerator from Lowes, it doesn't work properly. I am getting a run around from Fridgeaire. Save yourself some headaches but from a trusted local appliance dealer.
- SLScott LNov 8, 20251.0A home improvement store that cant even make sure their bathrooms are in good working order. I see a lawsuit in their future and I hope its me. The handicap toilet in mens restroom,the seats not even attached. I can just see a handicap person going to sit down and the entire seat slide off and they hit the floor.. Or they lean over to wipe and again,the seat slides off with them on it. I hope it happens to me so I can collect the money, cause im tired of these lazy stores and restaurants letting their stuff just fall apart.
- BZBelinda ZikoOct 22, 20255.0Worked with Rob W. in kitchen, cabinet, & counter design. He was patient, attentive, and explained options well. He printed off copies for me to take & review, but also emailed them after I called back to request digital copies. Thankful for his knowledge & professionalism.
- JRJack RyanOct 7, 20255.0Sierra at the paint section has done such a good job each time I come in! She is very consistent and remembered what I ordered in the past. Very hard worker!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Fort Wayne offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and much more.
What are the store hours for Lowe's Home Improvement in Fort Wayne?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Fort Wayne offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Fort Wayne?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Where is Lowe's Home Improvement located in Fort Wayne?
It is located at 6931 Lima Road, Fort Wayne, IN 46818, USA.
What are some nearby restaurants close to Lowe's Home Improvement in Fort Wayne?
Nearby restaurants include O'Charley's, Koze Thai Cuisine & Bar, McAlister's Deli, Subway, Logan's Roadhouse, Twisted Tenders, and Applebee's Grill + Bar, where customers can enjoy meals before or after shopping.
Are there any nearby locksmith services to Lowe's in Fort Wayne?
Yes, Minute Key, minuteKEY, and KeyMe Locksmiths are nearby options for key and lock services that customers might find helpful.
What nearby fitness or gym options are available near Lowe's Home Improvement?
OZ Strength & Conditioning and Oz Strength and Conditioning gyms are close by for those interested in fitness activities around their visit to Lowe's.
Does the Lowe's location offer any special services or installation support?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, doors, garage doors, gutters, flooring, lighting, shower doors, smart home devices, sinks, toilets, water heaters, windows, roofing, fencing, and more.