Brand Certified
Lowe's Home Improvement
4.1(2170 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
6931 Lima Road, Fort Wayne, IN
46818, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(260) 497-9040
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Fort-Wayne/1105
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fort Wayne, IN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,170 reviews
5 stars
1,178
4 stars
510
3 stars
199
2 stars
89
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were described as rude or unprofessional.
Product Availability
Customers noted that Lowe's generally has a wide selection of home improvement items, but there were complaints about delays in order fulfillment and issues with product availability.
Management Issues
Several reviews highlighted poor management practices, including unprofessional behavior and lack of accountability, which negatively impacted customer experiences.
Store Cleanliness
There were mentions of cleanliness issues, particularly in the bathrooms, which raised concerns among customers.
Pricing Concerns
Some customers felt that prices were higher compared to competitors, which affected their overall satisfaction.
- CBCarl BoudoinFeb 13, 20261.0Dont waste your time at this store. The staff is concerned with whatever she was doing more than customer service. The lady working the paint section was rude and makes you feel stupid for not addressing her from the correct spot at the counter there.much more friendly at home depot
- RHRob HasselswerthFeb 7, 20265.0They had what I wanted. Like always
- JFJoe FloydJan 25, 20261.0They dont care about their customers anymore. They truly are just a middle man. Sad to see they will not help with appliances they sell and just tell you to get ahold if the manufacturer.
- MFMegan FloydJan 25, 20261.0Never buy any appliances from them. They are just a middle man and don't cover any of their products. Bought a brand new washer and fridge 1 month ago. Both broken and they won't help us. Suggested to call the maker of both, wait on hold for 90+ mins but they can only help Mon-Fri 8-6, so if you work you can't ever get a resolution. Thanks so much for the wonderful customer service, Lowe's. Spent a fortune there and they won't take anything back. You get 24 hours. That's it. I would buy from someone who takes care of their customers.
- TVTim VanMeterJan 19, 20261.0I've tried to get a quote for quartz from this location 3 separate times. Each time the associate found a reason he couldn't do his job but wanted me to come back at his convenience. Apparently socializing with another employee is more important than actually helping customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Fort Wayne offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and much more.
What are the store hours for Lowe's Home Improvement in Fort Wayne?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Fort Wayne offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Fort Wayne?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Where is Lowe's Home Improvement located in Fort Wayne?
It is located at 6931 Lima Road, Fort Wayne, IN 46818, USA.
What are some nearby restaurants close to Lowe's Home Improvement in Fort Wayne?
Nearby restaurants include O'Charley's, Koze Thai Cuisine & Bar, McAlister's Deli, Subway, Logan's Roadhouse, Twisted Tenders, and Applebee's Grill + Bar, where customers can enjoy meals before or after shopping.
Are there any nearby locksmith services to Lowe's in Fort Wayne?
Yes, Minute Key, minuteKEY, and KeyMe Locksmiths are nearby options for key and lock services that customers might find helpful.
What nearby fitness or gym options are available near Lowe's Home Improvement?
OZ Strength & Conditioning and Oz Strength and Conditioning gyms are close by for those interested in fitness activities around their visit to Lowe's.
Does the Lowe's location offer any special services or installation support?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, doors, garage doors, gutters, flooring, lighting, shower doors, smart home devices, sinks, toilets, water heaters, windows, roofing, fencing, and more.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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