Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fort Wayne, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,827 reviews
5 stars
938
4 stars
492
3 stars
188
2 stars
57
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, including unhelpful staff and long wait times for assistance.
Staff Availability
Numerous reviews highlight a lack of staff presence on the sales floor, leading to frustration among customers who struggle to find help when needed.
Product Issues
Several customers reported issues with product quality and installation services, including defective items and poor communication regarding orders.
Store Organization
Customers expressed dissatisfaction with the organization and layout of the store, making it difficult to find items and navigate the aisles.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted positive experiences with certain products and services.
- BKBillie KirkeyNov 15, 20251.0Wasn't helpful at all , I weigh 110 lbs and needed a sheet of plywood and couldn't get any assistance from employee at all I had to go find it and drag it to register and carry it out and tie down by myself. I will not go back to that store.
- IAI love animalsNov 12, 20251.0Bought a refrigerator from Lowes, it doesn't work properly. I am getting a run around from Fridgeaire. Save yourself some headaches but from a trusted local appliance dealer.
- BFBrandon FisherNov 8, 20255.0Kirsten and Evan were extremely helpful. Kirsten was very knowledgeable and charismatic. She seems like the mother of Lowes. Excellent customer service skills. I always appreciate the hospitality at Lowes, but it was exceptional on this occurrence! Thank you for the help!
- DMDarren MckeeNov 8, 20251.0Do not do business with this store. Staff are not friendly and they do not care for customers. I purchased a chain saw 6 days ago to trim up a tree that had fallen. Yesterday when I finally opened the box and gased up the saw it was hard to start, not a big deal as we were able to get it running. It ran for about 5 mins and died. It would not restart and the chain oil tank was leaking bad. Today I cam to Lowes to try and return it and was told its past 48 hours and it could not be returned. They pointed at a number for craftsman and stated I had to call them. They wont hrlp in any way shape or form you are just on your own. Why would they care they made their money. Where has customer service gone. Where have the business that stand behind what they sell gone. I recently switched my business from buying from menards to Lowe's. Looks like we're going back to menards. We never had issues like this with thrm.
- CCCARLOS CARRILLOOct 25, 20251.0Installers came, dryer didn’t work. Instead of using a meter to test for power, they shorted ends together and now my 220 outlet doesn’t work. Lowe’s said they would call me within 48 hours, still nothing from them. Going on a week and still nothing from Lowe’s, unprofessional is too nice of a word.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fort Wayne?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Fort Wayne?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's in Fort Wayne offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Fort Wayne?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, showers, siding, sinks, smart home, tile flooring, toilets, vanities, washers and dryers, water heaters, windows, roofing, fencing, and flooring.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from online purchases can be started online via your order history. In-store returns require proof of purchase at the customer service desk.
What are some nearby places of interest to Lowe's Home Improvement in Fort Wayne?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and ALDI for grocery shopping. These locations can complement your visit by providing additional services and shopping options.
Is there a nearby sporting goods store to Lowe's where I can shop after my visit?
Yes, Sportsman's Warehouse and Sportsman's Warehouse Ft Wayne are nearby, offering a range of outdoor gear and sporting goods for your convenience.
Are there dining options close to Lowe's Home Improvement in Fort Wayne?
Yes, nearby dining options include Popeyes Louisiana Kitchen for fast food and Copper Kettle Popcorn for snacks and casual eats, perfect for a bite before or after your shopping trip.