Brand Certified
Lowe's Home Improvement
4.1(1983 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4430 Illinois Road, Fort Wayne, IN
46804, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(260) 436-8855
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IN-Fort-Wayne/0053
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Fort Wayne, IN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,983 reviews
5 stars
1,038
4 stars
507
3 stars
204
2 stars
62
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery problems, including missing items and poor communication regarding orders.
Product Availability
Customers appreciated the variety of products available, but some reported issues with inventory and product organization.
Store Environment
Feedback indicated a lack of staff presence on the sales floor, leading to difficulties in finding assistance.
- JWJason WestrickFeb 24, 20265.0Ordered a drill 5 days ago for same day delivery and it never showed, spoke with 5 customer service reps and no one knew where it was. Brandon, the ASM took it into his own hands and literally drove it out to my house from his store across town. What a wonderful human being.
- MBMike Tarr Roanoke BaptistFeb 23, 20261.0Management showed little care for a customer that's been with them for decades and spends tens of thousands of dollars with them every year and yet their policies cannot be changed even if products are right and pro card in hand and receipts in hand. It makes no difference. There are many other companies to choose from. We will begin to. Common sense would have said the customer is right and deserves value. Sad that Lowe's is not able to value us. Their policy is more important.
- AGAustin GeraliFeb 5, 20261.0Bought a new fridge from them and was promised they’d move our old one into the basement. On delivery the driver told me the fridge was “damaged and repackaged” and showed me a label on the box that said exactly that. I asked what was damaged and he said it was the compressor! I refused it and he also said they don’t move old appliances around the house and wouldn’t move my old fridge. He Callie’s a Lowe’s emoloyee who’s story changed several times only to tell me they won’t do it like they promised. I immediately went there to speak with a manager but was denied twice because they said there wasn’t anything they could do but email their appeasement dept. so they let me review the email explaining the story and I watched them send it. FF to now a week later and I’d heard nothing. I called and talked to the same asst. store manager, Connor that I did before. He claimed they should’ve contacted me to follow up. He also said he confirmed they won’t move my old fridge. I asked what he could do to make this right and he said they could only email the “appeasement dept.” again and it’d take 1-2 weeks for a response that’d only be determining how much money to give me on a gift card. Absurd!! I’ve never had a worse experience shopping. Lowe’s has lost all of my respect and future business. Apparently they’ll say anything to make a sale even if it means lying to their customers. DON’T SHOP AT LOWES!
- DTDana TesterJan 28, 20265.0Lowes had a christmas items we could not find at any other major retailer. They were so helpful.
- MLMatthew LaGroneJan 27, 20265.0I use this location for all of my home improvement needs, most of the team members are very helpful, I’ll drive pass other home improvement stores to get to this location
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fort Wayne?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Fort Wayne?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's in Fort Wayne offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Fort Wayne?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, showers, siding, sinks, smart home, tile flooring, toilets, vanities, washers and dryers, water heaters, windows, roofing, fencing, and flooring.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from online purchases can be started online via your order history. In-store returns require proof of purchase at the customer service desk.
What are some nearby places of interest to Lowe's Home Improvement in Fort Wayne?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and ALDI for grocery shopping. These locations can complement your visit by providing additional services and shopping options.
Is there a nearby sporting goods store to Lowe's where I can shop after my visit?
Yes, Sportsman's Warehouse and Sportsman's Warehouse Ft Wayne are nearby, offering a range of outdoor gear and sporting goods for your convenience.
Are there dining options close to Lowe's Home Improvement in Fort Wayne?
Yes, nearby dining options include Popeyes Louisiana Kitchen for fast food and Copper Kettle Popcorn for snacks and casual eats, perfect for a bite before or after your shopping trip.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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