Blue Eagle Towing L.L.C.

4.3
828 reviews
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Business Details

2612 East Pontiac Street, Fort Wayne, IN
46803, United States
(844) 390-2267
http://www.blueeagletowing.com
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About

LocksmithTowing Service Station
Blue Eagle Towing L.L.C. is your trusted Tow Truck Company in Ossian IN, offering reliable towing services for vehicles of all sizes, 24 Hour Roadside Assistance, tire changes, jump-starts, lockouts for vehicles and homes, recovery for stuck or damaged vehicles, and safe transport for equipment. As a family-owned towing service since 1977, we provide 24-hour dispatching, a GPS-tracked fleet, quick response times, and professional care. Call us today for fast, dependable service.

Location

Blue Eagle Towing L.L.C.
2612 East Pontiac Street, Fort Wayne, IN
46803, United States

Hours

Reviews

4.3
828 reviews
5 stars
607
4 stars
71
3 stars
25
2 stars
19
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praised the professionalism and helpfulness of drivers, others reported rude and unhelpful interactions with dispatch and operators.

Professionalism

Many customers noted the professionalism and care taken by individual drivers, but there were significant complaints about unprofessional behavior from some staff members.

Timeliness

Several reviews highlighted prompt service and quick response times, although there were also complaints about delays and miscommunication regarding arrival times.

Vehicle Handling

There are numerous reports of vehicles being damaged during towing, with customers expressing dissatisfaction over the handling of their cars.

Pricing Issues

Customers frequently mentioned unexpected charges and high fees, leading to frustration and claims of unfair pricing practices.
  • MS
    Marcia Sherman
    4 days ago
    1.0
    Worst customer service I have EVER received. NOT the driver that came out. He was GREAT Trying to arrange for the tow was a nightmare. Had to talk to an automated system and give them all the info. That was okay. Then I was sent to dispatch. Here is where it went to crap. I had to repeat ALL the information I JUST gave. She said she didn't get it. (Then what was the point of the auto system gathering my info??!) I was then quoted a price $50 higher than the first attempt. The customer service rep (if you want to call her that) kept talking over me after I repeatedly ask her NOT to do that. THEN was forwarded to a THIRD person and had to repeat all the info a THIRD time. NEVER AGAIN!!!!
  • CY
    Curtis Yoder
    5 days ago
    1.0
    Never again
  • MS
    Margie Smith
    Nov 26, 2025
    5.0
    Great customer service and Dan was very professional with his service call. I’m satisfied with there services will continue to use Blue Eagle for all my service calls.
  • BB
    Brett Boylan
    Nov 21, 2025
    1.0
    They damaged my car while it was parked in a lot. They paid for the fender and headlight but I still had to be the one to take it to where it would get fixed, and they are very unhelpful in phone calls. They promise to call me back with more information numerous times and have never called me back, the owner is apparently the busiest man alive and will not help whatsoever. The employees on the phones are all liars.
  • SZ
    Selena Zombayy
    Nov 20, 2025
    5.0
    had a really good experience with a worker named Justin. He helped me tremendously and handled my car with care. Very professional and knowledgeable. would recommend.
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Frequently Asked Questions About Blue Eagle Towing L.L.C.

What services does Blue Eagle Towing L.L.C. provide?

Blue Eagle Towing offers fast, dependable 24-hour towing services including flatbed and wheel lift towing for light, medium, and heavy vehicles, as well as roadside assistance.

What are the operating hours of Blue Eagle Towing L.L.C.?

Blue Eagle Towing is open 24 hours a day, 7 days a week.