Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Elkhart, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,588 reviews
5 stars
879
4 stars
408
3 stars
161
2 stars
43
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report poor service and lack of assistance.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about stock issues and delivery delays.
Store Environment
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Installation Issues
Several customers reported problems with installation services, citing poor execution and communication.
Return Policy
The return policy is frequently criticized for being overly strict and confusing, leading to customer dissatisfaction.
- ARAndres RodriguezOct 29, 20255.0I had been struggling all day trying to install a toilet and was completely overwhelmed. After realizing I needed to go back to the store for the right valve, I asked if someone could help me who really knew this stuff. That’s when Tom came over at the Elkhart Lowe’s off of County Rd 6. From the moment he started talking to me, he immediately put me at ease. I was already feeling embarrassed because I’m 37 and never learned how to do things like this growing up, but Tom never made me feel judged or dumb. He listened, asked the right questions, and helped me understand what I needed to do with patience and kindness. Because of him, I left feeling confident enough to finish the job, and I did. It may have been a small thing to him, but it made a big difference to me. Thank you, Tom, for your professionalism, empathy, and genuine care for customers. I hope you get the recognition you deserve from your leadership team!
- OOOllieOct 11, 20255.0Staff was very friendly, greeting me right away. Their app helps you find stuff so easily around the store! Lastly their pro program is amazingly done! Easy to apply, and the savings are very abundant.
- CCChris ConleySep 9, 20254.0Always have what you need and staff is always ready to help. Best hardware store among the many.
- NRNathan RasbaughSep 6, 20251.0Placed an order for a dryer that was supposed to be shipped and installed the next day. I chose that dryer specifically because of the quick turn around. I understand that Lowe's installation instructions are for me to uninstall my current dryer and have it removed. I am recovering on back surgery, so I got some people to come to my house and remove my current dryer. Then I coordinated someone else to pick up that dryer. Now my wife and I wait for our excited new Dryer. Unfortunately that delivery never happened. It said it was delayed ... I get it, things happen. So I call to get a better idea of when my dryer will be delivered. After being on the phone for a few hours and being transferred multiple times, I finally get information that my dryer will be shipped from the Elkhart location (about 50 minutes away). However, when I call this location, they are unable to process the order. So they tell me I have to cancel the order and start over... Now it'll be a week before I can get that dryer ... unless I come in and get it myself (but remember, I am recovering from back surgery). The gentleman on the phone was nice, and I realize it wasn't his fault, but an error happened somewhere with Lowe's department and somehow I am the one stuck without a dryer. I called customer service and they offered me a $10 e-gift card ... I also ordered carpet from Lowes, and the installation was TERRIBLE. Love the carpet, but the "free" installation of it was so poor. They put carpet over vents, and upstairs there is a lump where there is an obvious object underneath the carpet. I want to like Lowe's ... but I think I am done. I am going to have to take my business elsewhere, unless something changes.
- HHHolly HouchinSep 2, 20251.0Service sucks. If you need help finding something, you're on your own. No employees will even say hi or offer even though you've walked past them several times. You have to use self checkout or the associates complain the entire time they're ringing up your items. When you use self checkout, God forbid your item doesn't have a barcode on it. You'll be waiting for 10 minutes while they try to figure out what it is, despite you telling them several times. When they inevitably can't figure it out, you'll have to walk all the way to the other side of the store to take a picture of the label yourself because the person working in that section is too busy sitting around doing nothing to go look at it. You're better off going to Home Depot or Menards.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands are available at Lowe's Home Improvement in Elkhart, IN?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more from brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Elkhart?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in Elkhart offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates are provided if status changes.
What payment options does Lowe's accept at the Elkhart location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there product recall or safety notices for items sold at Lowe's?
Yes, recalls and safety news for products sold by Lowe's are posted on their Recalls and Product Safety News page online.
What services does Lowe's Home Improvement provide in Elkhart?
Lowe's offers installation services including appliances, flooring, cabinetry, blinds, decks, HVAC, plumbing, roofing, and more.
What are some nearby places of interest around Lowe's Home Improvement in Elkhart?
Nearby places include Blue Rhino Propane Exchange, Minute Key locksmith services, Carquest Auto Parts, Sakura Japanese Steakhouse, Dollar Tree, Wings Etc., Twisted Cow Frozen Treats, ALDI supermarket, Jet's Pizza, Popeyes Louisiana Kitchen, and Jimmy John's sandwich shop.
How can nearby Minute Key services help customers visiting Lowe's?
Minute Key provides key and locksmith services nearby, allowing Lowe's customers to conveniently get key duplication or lock assistance before or after their home improvement shopping.
Are there dining options near Lowe's Home Improvement in Elkhart for customers?
Yes, customers can enjoy meals at nearby restaurants such as Sakura Japanese Steakhouse, Wings Etc., Jet's Pizza, Popeyes Louisiana Kitchen, and Jimmy John's sandwich shop before or after shopping.