Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,952 reviews
5 stars
992
4 stars
509
3 stars
206
2 stars
76
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting their willingness to assist and provide guidance.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and unhelpful customer service regarding appliance deliveries.
Product Availability
Customers expressed frustration with inconsistent inventory and pricing, particularly regarding specific items and price matching.
Checkout Experience
There were complaints about the limited availability of staffed checkout lanes, leading to long wait times and dissatisfaction with self-checkout options.
Return Policy
Multiple customers reported dissatisfaction with the return policy, particularly regarding warranty claims and the handling of returns.
- MDMandie D.Nov 12, 20251.0I got scammed at this Lowe’s. Be careful buying gift cards here. The cashier got me.
- DKDanielle KoluschNov 9, 20254.0FREE AIR! LOWE'S HAS A FREE AIR PUMP! I never knew this.
- PCP COct 18, 20255.0Lowes is lowes, but the team members are pleasant and they actually ask if your doing ok if they walk by!
- JDJames deloachOct 10, 20251.0I recently bought some landscape lighting in Indianapolis at Lowe’s for $7.97 for a 2 pack. I needed more lights so I called the Columbus store and asked an employee in the lighting section if they had them. They had them but they were double the price. I explained the situation and asked if they could be price matched. The employee told me yes they could be price matched. I drove all the way to Columbus to purchase the lights. Had to wait on an employee to get them down from the top shelf. Then when I got up to customer service to pay for them I was told they could not be price matched even though I had receipts of the other ones I purchased. This was a bad experience and a waste of time. I will be shopping more at Menards and the Home Depot from now on.
- MJMona JalalOct 4, 20255.0Lowe’s for all things home improvement and appliances. You can find some of the best staff here. Everyone very friendly and approachable and genuinely wants to help you. I bought my first washer, dryer, and fridge for my first home online from Lowe’s but I got the help at the Columbus store for choosing. Today, Julio and Dariel delivered, setup, and installed my LG washer, dryer, and fridge, and walked me through steps necessary for maintenance and startup. They are friendly and very helpful and super polite. They used harness and there was no reason for my worries about new floor getting scratched. They had all the tools with them. They also dissassembled my front door for bringing the fridge and assembled it back. I am very happy with the professionalism of Julio and Dariel and would work with them. Everything was super seamless, from day of purchase, day of delivery, and I got notifications and calls throughout the process. Day of delivery, Julio called me and told me when he will arrive and he was very timely. Since this is a new build I was very nervous about the house getting damaged but the technicians exceeded my expectations. The house remained intact.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbus, IN?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Columbus, IN?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers various installation services such as appliances, blinds, cabinets, flooring, doors, windows, HVAC, roofing, and more to assist customers with their home improvement projects.
Can I pick up my online order at the Columbus Lowe's store?
Yes, Lowe's offers in-store pickup. You'll receive an email notification when your order is ready along with pickup instructions.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Are there any special benefits or policies like free delivery or easy returns at Lowe's?
Yes, Lowe's provides free delivery, free haul away, free shipping, easy returns, and easy exchanges to enhance customer convenience.
How can I contact Lowe's Home Improvement in Columbus for customer support?
You can reach out to Lowe's customer care via email at customercare@lowes.com or call their main phone number at +1 812-376-0521.
What nearby places can I visit while shopping at Lowe's Home Improvement in Columbus?
Nearby, you can visit Clifty Crossing park for some outdoor activity or grab a meal at Penn Station East Coast Subs and Chick-fil-A, both fast food restaurants located close to Lowe's.
Is there a place near Lowe's where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is located nearby, offering convenient propane tank exchange services.
Are there other stores near Lowe's Home Improvement where I can shop for electronics or appliances?
Yes, Best Buy is nearby and offers electronics and appliance products. Additionally, GameStop offers video games and hobby items close to Lowe's.