J & S Locksmith and Lawnmower

Reviews

• PS

  Phillip Stone

  Nov 21, 2025
  2.0
  I called about getting my door lock changed and was told someone would be by that day. No one showed or called. I called back the next day asking for an update and the same guy gave me an attitude about me calling back and said that someone would be by when they were ready. It's been over a week now. Maybe they're good locksmiths but the guy who answers the phones isn't good at his job
• VL

  Vinal Lee

  Mar 22, 2023
  1.0
  I really hate to give 1 star reviews, but my overall experience warrants one star. I first called needing to get two locks rekeyed for my thrift store on February 8th, at that time I was informed I was placed on the schedule, but nothing happened beyond that first call. Time got away from me and I realized this job never got completed, so I called again March 14th I was once again placed on the schedule and was informed someone would call me back - but nothing. After multiple phone calls, speaking with several different employees, I finally pestered enough and was scheduled for March 17th. By March 20th the job was still not completed. (According to my phone records I called 7 times over the course of multiple days) On March 21st at 12:45 they arrived to do the work. At 1:45 I received a phone call (one of only two calls I ever received from them) asking "when would be a good time to send someone out to do the job"...while one of their own staff were currently onsite doing the job. It is indicative to me that there is a major management issue. I would have abandoned working with them back in February if they had not already, previous to me, rekeyed our entire building, so I, wrongfully, assumed it would be a quick and easy job for them to tackle the two locks that were not in the initial project. I would love the opportunity to change my experience with J&S, but I struggle to see a future where I initiate that opportunity. I also want to believe I had a unicorn experience, but it certainly has left an impression.
• AS

  andy scheerer

  Apr 18, 2018
  5.0
  Prompt service and gets the job done. Used their service twice now, wouldn't go anywhere else. Thanks J & S !
• MA

  Michael Alvarez

  Feb 9, 2015
  2.0
  Had an appointment and came in, no one was there who could help me. Waited 30 min for a key smith, still no show. Someone tried to help but couldn't and said I needed to wait for someone else. They told me someone would call me when a technician came in so i left. No one called. Desperately need competent management, or employees who can manage themselves better.