Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Anderson, IN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3335 South Scatterfield Road, Anderson, IN
46013, United States
Hours
Reviews
4.2
2,316 reviews
5 stars
1,290
4 stars
564
3 stars
217
2 stars
70
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Pricing
Many customers found prices to be higher than competitors like Menards, leading some to choose other stores.
Product Availability
Customers appreciated the variety of products available, but there were complaints about stock issues and delivery problems.
Checkout Experience
Frustration over the predominance of self-checkout lanes, with calls for more human cashiers.
Delivery Issues
Several customers reported significant problems with delivery times and order accuracy.
- RCRettak CollierNov 11, 20255.0Lowe’s is my go-to for home projects! The staff always help me find what I need, and my kid loves the free DIY workshops. Perfect weekend stop for families! #Lowes #HomeImprovement #DIYFun #FamilyTime #WeekendProjects
- TTThomas TempleNov 7, 20255.0Always have what I need
- PCPatrick CaldwellNov 4, 20255.0I bought a lawn mower from this store in August. Guy at the checkout told me it had a 90-day return policy. Went today and they said it's only 30 days. So, thanks for lying to me. EDIT: Called the number, said they’d reach out to me, never did. EDIT2: Had to reach out again to get this resolved. To be fair, the assistant manager made things right with me, so I appreciate this business for that and I've altered my review score accordingly.
- JCjim CairelOct 31, 20252.0Prices are high compared to Menards. I will shop at Menards from now on!!
- SBShawn BlairOct 27, 20251.0I came in today to return a set of lights from a renovation project for my business. I didn’t have the receipt with me, but I explained I’d be happy to take in-store credit. The associate immediately cut me off, was short, and very aggressive, saying “we don’t do that.” We then proceeded to try all of my business debit cards, and halfway through she asked for a phone number. which also wasn’t on file. After going through the rest of the cards, one finally pulled up the purchase but showed it was past 90 days. Instead of calmly explaining, she yelled it out across the counter almost as if she was excited to prove me wrong. This kind of treatment is completely unacceptable. I came in planning to spend over $4,000 today, but after this experience I left and took my business to Menards. On average, I spend over $8,000 a month at Lowe’s, but after being treated this way, I will no longer be shopping here
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Anderson, IN?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Anderson, IN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a variety of products including appliances, flooring, cabinets, countertops, HVAC systems, lighting, doors, roofing, and more.
Can I pick up my online order at the Anderson Lowe's store?
Yes, Lowe's offers in-store pickup where you can collect your order during store hours at the designated pickup area with your order confirmation and photo ID.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's Home Improvement provide delivery services?
Yes, Lowe's offers delivery services for your purchases, though same-day delivery is not available.
Are there any nearby stores where I can find similar home improvement products?
Yes, Sherwin-Williams is a nearby hardware and building supply store where customers can find specialized paint and related products to complement their Lowe's purchases.
If I'm visiting Lowe's, what other nearby service can help with key and locksmith needs?
Nearby the Lowe's store, minuteKEY and Minute Key provide key and locksmith services which can be convenient for customers needing such services.
Are there locations nearby where I can exchange propane tanks for my grilling needs?
Yes, Blue Rhino Propane Exchange is close to Lowe's Home Improvement where you can exchange propane tanks for your grills.
How can I contact Lowe's Home Improvement customer service?
You can reach Lowe's customer service via email at customercare@lowes.com or by calling their main phone number at +17656412586.