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Find everything you need for home upgrades at Lowe’s in Anderson, IN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3335 South Scatterfield Road, Anderson, IN
46013, United States
Hours
Reviews
4.2
2,326 reviews
5 stars
1,295
4 stars
564
3 stars
217
2 stars
71
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unhelpful.
Pricing
Customers frequently mention higher prices compared to competitors like Menards, with some expressing dissatisfaction with the value for money.
Product Availability
Generally, customers find a wide range of products available, but there are complaints about stock issues and incorrect information regarding return policies.
Delivery Issues
Several customers reported problems with delivery schedules and communication, leading to frustration and inconvenience.
Store Experience
The store environment is often described as clean and organized, but there are complaints about the prevalence of self-checkout and difficulty finding staff for assistance.
- JTJewel Toye6 days ago5.0Love this store staff is always super nice and very well clean and stocked
- KHKatie HJan 2, 20261.0This is based on the delivery & installation of our new washer & dryer specifically. The first person who came didn’t even attempt anything after seeing our laundry room. The second guys tried, but couldn’t get it. It took a maintenance guy from our apartment complex to explain it to the third set of delivery guys because they didn’t want to try either. I understand the space is small, but if you’re going to send out someone to deliver new units when the customers specifically paid for that - they need to be more professional & actually attempt to do their jobs. Or hire more people that would be willing to try instead of just giving up the moment you walk in the door.
- RPRenee PorathDec 6, 20251.0Don't carry the general items that they should be carrying.
- EMEric McDanielNov 30, 20251.0Scheduled for delivery today 10:00-2:00 they called at 12:00 can’t come due to inclement weather 😡 looks really bad out.
- AAAmandaNov 26, 20251.0Had a quite unpleasant experience with Adawna in customer service. She was okay right up until she hear me speaking Spanish and then became the very definition of a "Karen" - was loudly rude to us for the rest of the visit as she finished processing our return. We had been planning to exchange an unopened home good item. However, when I asked to exchange for a different color, she "informed" me that I had to do a return and rebuy the different color, NO EXCHANGES. (According to Lowes' own policy as stated on their website, this is not, in fact, true for anyone except us. Returns and EXCHANGES are allowed within 90 days -- and we were within 24 hours, not that she asked.) She also nearly screamed at us that our dog needed to be on a leash. The 4lb dog we were CARRYING with no plans to put down. I have never had such a problem before in other Lowes and the only policy I can find online says "Lowe’s requires all animals to be on a leash, in a crate/cage, or in your arms at all times during your visit." And, hey, maybe this store is SUPER SUPER STRICT about leashes and requires them even on pets in carriers and maybe the manager has a big problem with people carrying their little pups 10 feet into the store, but there's a way to communicate that nicely and she did not. She seemed on the verge of refusing to finish the transaction once she noticed our dog and started freaking out that is wasn't on a leash while we carried it. I even asked her, "But we're carrying her?" To which she physically leaned over the desk to get in my space and "emphasize" that is needed to be on a leash because "we've had other dogs..." at which point she trailed off and left me waiting awkwardly for her to turn that fragment into a logical and complete thought. Pet-friendly this store is not and people-friendly Adawna is not. She clearly had a problem with us and succeeded in making us very uncomfortable. We left as soon as we could -- and won't be back. It's disappointing that Lowes maintains such an employee in a customer-facing position.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Anderson, IN?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Anderson, IN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a variety of products including appliances, flooring, cabinets, countertops, HVAC systems, lighting, doors, roofing, and more.
Can I pick up my online order at the Anderson Lowe's store?
Yes, Lowe's offers in-store pickup where you can collect your order during store hours at the designated pickup area with your order confirmation and photo ID.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's Home Improvement provide delivery services?
Yes, Lowe's offers delivery services for your purchases, though same-day delivery is not available.
Are there any nearby stores where I can find similar home improvement products?
Yes, Sherwin-Williams is a nearby hardware and building supply store where customers can find specialized paint and related products to complement their Lowe's purchases.
If I'm visiting Lowe's, what other nearby service can help with key and locksmith needs?
Nearby the Lowe's store, minuteKEY and Minute Key provide key and locksmith services which can be convenient for customers needing such services.
Are there locations nearby where I can exchange propane tanks for my grilling needs?
Yes, Blue Rhino Propane Exchange is close to Lowe's Home Improvement where you can exchange propane tanks for your grills.
How can I contact Lowe's Home Improvement customer service?
You can reach Lowe's customer service via email at customercare@lowes.com or by calling their main phone number at +17656412586.