Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Vernon Hills, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1660 N Milwaukee Avenue, Vernon Hills, IL
60061, United States
Hours
Reviews
4.1
907 reviews
5 stars
521
4 stars
189
3 stars
74
2 stars
19
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Many customers reported significant delays and poor communication regarding installation services, leading to frustration and disappointment.
Staff Friendliness
Several reviews highlighted the friendliness and helpfulness of staff members, with specific employees receiving praise for their exceptional service.
Product Availability
Customers appreciated the wide selection of products available, although some noted issues with pricing and stock discrepancies.
Installation Problems
Numerous complaints were made about installation services being outsourced, resulting in poor coordination and service quality.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
- KGK GNov 3, 20255.0Vitto was super helpful it was insane. Called me when a product showed up that i needed that was on a delayed truck. Went way out of his way to ensure I got what i needed. Anytime im back in this area I will go out of my way to return to this store specifically due to his help. Thanks Vitto! Till next time!
- SMSvetlana MenNov 2, 20255.0Very helpful and attentive staff.
- RMRicky MitchellNov 1, 20253.0I’m now going on week two with no dryer. I ordered a washer and dryer set from Lowe’s with delivery and installation to my home. The washer was delivered and installed on October 25th without issue. However, the dryer was delayed because it wasn’t in stock at the time. Update. After reading other reviews, this place(Venon Hills Lowes) sucks at installations for some reason. I thought it was a one time issue but it seems to be more than that. I'll just go pick it up myself and pay some kids take it upstairs since im two weeks post op surgery which is why I picked delivery and installation the first place. Lowe’s received the dryer on October 28th, but I was incorrectly told I had to pick it up myself—even though delivery and installation were part of my order. After some discussion, we agreed that the dryer would be delivered and installed on November 1st between 1 p.m. and 3 p.m. Unfortunately, that delivery never happened. I was later told it was now scheduled for November 15th. Update. After reading other reviews, it seems the Vernon Hills Lowe’s location has consistent problems with installations. I initially thought my situation was a one-time issue, but it appears to be a recurring problem. Lowe’s received my dryer on October 28th, but I was incorrectly told that I needed to pick it up myself—even though delivery and installation were included in my order. After some discussion, we agreed that the dryer would be delivered and installed on November 1st between 1 p.m. and 3 p.m. Unfortunately, that delivery never happened. I was later told it had been pushed back to November 15th. At this point, I’ll probably just pick it up myself and pay someone to help me carry it upstairs—which is frustrating, especially since I’m only two weeks post-op from surgery. The entire reason I paid for delivery and installation was to avoid this exact situation. I’ve been a loyal Lowe’s customer for over 20 years, purchasing all my tools and lumber from your stores. I’m hoping this is just a store-level issue, but this experience has been very disappointing and not the level of service I’ve come to expect from Lowe’s. Hopefully, the dryer will still arrive and be installed on Monday as promised.
- KAKarl AndersonOct 21, 20255.0Very friendly staff
- HLHeather LandersOct 16, 20255.0I misplaced my bed bolts, washers , wood screws and tools while moving from Alabama to Highland Park. Our movers had delivered our bed so we needed to buy everything that I had misplaced. George from the hardware section helped us find what was needed and we got a great night's sleep, thanks to his knowledge and great customer service. Thanks George!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Vernon Hills, IL?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, grills, lumber, outdoor and gardening equipment, home décor, kitchen remodeling supplies, and more.
What are the store hours for Lowe's Home Improvement in Vernon Hills?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having shortened hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if there are any changes to your order status.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts payment by American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange items purchased from Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started through your order history online. In-store returns require proof of purchase at the customer service desk.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services such as appliances, blinds, cabinets, flooring, doors, HVAC, roofing, fencing, and more. They also provide free delivery, free haul away, easy returns, and easy exchanges.
What nearby places can I visit before or after shopping at Lowe's in Vernon Hills?
Nearby you can visit Mariano's supermarket for groceries and pharmacy needs, Starbucks for coffee and snacks, and Panda Express if you want a quick Chinese meal. These spots offer convenience for shopping and dining.
Are there any nearby automotive services close to Lowe's Home Improvement?
Yes, AAA Vernon Hills Car Care Plus and AAA Car Care Plus are nearby for automotive repairs and travel services. These can be convenient if you need car care during your visit to Lowe's.
Where can I find shipping and courier services near Lowe's in Vernon Hills?
Nearby UPS Access Point location and UPS Alliance Shipping Partner offer courier and delivery services for your shipping needs close to Lowe's.