Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Springfield, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,430 reviews
5 stars
705
4 stars
383
3 stars
155
2 stars
43
1 star
144
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers frequently reported problems with appliance delivery and installation, including delays, damage, and poor communication from third-party services.
Staff Helpfulness
Many reviews highlighted the helpfulness and friendliness of the staff, with several customers praising individual employees for their assistance.
Inventory Problems
Customers expressed frustration with inaccurate inventory information, leading to wasted trips and difficulty finding items.
Customer Service
Mixed experiences with customer service were noted, with some customers receiving excellent support while others faced rude or unhelpful interactions.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- MWMelissa WoodsJan 2, 20265.0Staff was really helpful. I was looking for marked down items and for Christmas clearance. They directed me where to go!!
- HKheath kavanaughDec 31, 20253.0Nice
- WAWes AlveyDec 4, 20251.0Ordered washer/dryer installation. Delivery drivers were late then refused to deliver and install the product due to snow being on the ground (not actively snowing). Driveway could easily be backed into, my wife's prius made it in the driveway. Driver said he was scared he "may slip". Hire a deliver company who aren't sissys, or don't offer installation during the winter in Illinois.
- JPJeff PaciniDec 3, 20254.0Lee the tool manager was very helpful. He help me match up my thermostat.
- EMexcept for me and my monkeyNov 21, 20253.0Appliance delivery people are absolutely worthless store staff are great but those delivery people have me absolutely livid!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Springfield offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Springfield, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and include some closures and adjusted hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Springfield store?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if there are changes to your order status.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa credit cards.
What are some nearby places of interest around Lowe's Home Improvement in Springfield?
Nearby places include Blue Rhino Propane Exchange for propane needs, Monarch Cabinetry Springfield for cabinetry and countertops, and Gordon Food Service Store for groceries and supplies.
Are there key and locksmith services near Lowe's Home Improvement?
Yes, Minute Key offers key and locksmith services nearby, which can be convenient if you need keys or lock assistance during your Lowe's visit.
Where can I find paint and building supplies close to Lowe's Home Improvement?
Sherwin-Williams Paint Store is located nearby and offers paint and building supplies complementing your shopping at Lowe's.
What installation services does Lowe's offer at their Springfield location?
Lowe's offers numerous installation services including appliances, blinds, cabinetry, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, playsets, water heaters, smart home products, siding, sinks, showers, shutters, tile flooring, toilets, vanity, washers, dryers, water filters, windows, roofing, fencing, and more.
How can I contact Lowe's Home Improvement for customer care or support?
You can contact Lowe's customer care by email at customercare@lowes.com or by phone at +1 217-787-2300.