Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Springfield, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,419 reviews
5 stars
696
4 stars
383
3 stars
154
2 stars
43
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are generally reported as friendly and helpful, with many customers praising their assistance in finding products.
Delivery Issues
Numerous complaints about delivery services, including damage during delivery and poor communication regarding installation and order status.
Inventory Problems
Frequent issues with inventory accuracy, leading to customers finding items out of stock despite online availability.
Store Cleanliness
The store is often described as clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
Customer experiences vary widely, with some praising the service while others report rude staff and unhelpful interactions.
- EMexcept for me and my monkey2 days ago3.0Appliance delivery people are absolutely worthless store staff are great but those delivery people have me absolutely livid!!!!
- OAOld AccountNov 2, 20251.0Don’t be a grown woman who looks young for her age and deal with one of their male employees at this location who I refuse to name out of kindness—he’ll condescend you like you’re young and have no idea what you’re getting into, and then when you show him the store website asking for help with something in stock he’ll ask you in an uninterested way “why you need that”—mansplain what it is, and proceed to say they don’t have it in stock even though the website LITERALLY says they do..:and then you and your other female friend go thorough the entire lumber section, scan each barcode with the app, and manage to find exactly what you’re looking for on your own.
- TFTeresa FrazierOct 25, 20255.0Employees are always willing to help you find what you're looking for.
- CDClaria DuncanOct 23, 20251.0Absolutely hate this place!! 0/10 I will never return to this place again.
- SSSarahOct 9, 20251.0Came in to buy something I saw online. It was a different price in person but not at this location, so I have to drive clear out of my way to go get the same item.... what stupidity is this place!? Do you not care about customers anymore and just about making a small profit vs one store?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Springfield offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Springfield, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and include some closures and adjusted hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Springfield store?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent if there are changes to your order status.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa credit cards.
What are some nearby places of interest around Lowe's Home Improvement in Springfield?
Nearby places include Blue Rhino Propane Exchange for propane needs, Monarch Cabinetry Springfield for cabinetry and countertops, and Gordon Food Service Store for groceries and supplies.
Are there key and locksmith services near Lowe's Home Improvement?
Yes, Minute Key offers key and locksmith services nearby, which can be convenient if you need keys or lock assistance during your Lowe's visit.
Where can I find paint and building supplies close to Lowe's Home Improvement?
Sherwin-Williams Paint Store is located nearby and offers paint and building supplies complementing your shopping at Lowe's.
What installation services does Lowe's offer at their Springfield location?
Lowe's offers numerous installation services including appliances, blinds, cabinetry, carpet, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, playsets, water heaters, smart home products, siding, sinks, showers, shutters, tile flooring, toilets, vanity, washers, dryers, water filters, windows, roofing, fencing, and more.
How can I contact Lowe's Home Improvement for customer care or support?
You can contact Lowe's customer care by email at customercare@lowes.com or by phone at +1 217-787-2300.