Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Springfield, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2560 North Dirksen Parkway, Springfield, IL
62702, United States
Hours
Reviews
4.1
1,057 reviews
5 stars
577
4 stars
244
3 stars
88
2 stars
41
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported unprofessional behavior and lack of assistance.
Stock Availability
Many customers expressed frustration with items being out of stock or not easily found in the store.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing positively to the shopping experience.
Product Quality
There are complaints regarding product quality and issues with returns, particularly related to appliances and custom orders.
Pricing
Customers find prices to be competitive, but some feel that certain items are overpriced.
- BRBrett RohlfsNov 16, 20255.0Helpful staff
- AAabdallah abu-saraNov 14, 20251.0Worked with Lynda M to get a quote for some bamboo hardwood, stated I’d come by to pick them up the next day. She said she was willing to hold them since there were only 46 cases left. Someone else ended up getting them. If you get routed to Lynda M for an order, don’t hold your breathe on her following through.
- JJjacob jokischOct 18, 20252.0Honest to God, they are always out of stock and you won’t be able to find a worker who knows a single thing anywhere.
- TCTim ClowSep 26, 20255.0Always good selection easy in and out. Prices comparable to other stores.
- DSD ShawSep 24, 20253.0Stopped at this location because the one in Forsyth didn't have what I needed. This one had a few of the items. Some of the plumbing fittings were out of stock here as well. Many more were in the wrong place. More buckets for the misplaced items could have been filled.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Springfield, IL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Springfield, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You'll also receive email updates if your order status changes.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online in your Order History. For in-store returns, bring your proof of purchase to the customer service desk.
Are there any nearby places where I can get food or refreshments before or after visiting Lowe's?
Yes, nearby you can visit Penn Station East Coast Subs for sandwiches, Little Caesars for pizza, Culver’s for fast food, and Dotty's cafe and coffee shop for snacks and coffee.
Where can I find nearby services like propane exchange or key and locksmith near Lowe's Springfield?
Close to Lowe's, you can find Blue Rhino Propane Exchange for propane supplies and Minute Key or minuteKEY for key and locksmith services.
Are there any nearby medical facilities close to Lowe's Home Improvement in Springfield, IL?
Yes, nearby medical facilities include Joshua Ellison, MD, Memorial Physician Services-North Dirksen, North Dirksen ExpressCare, Memorial Care on N. Dirksen, Mary Saunders, MD, Kanna Nallamothu, MD, and North Dirksen Medical Associates.
How can I find product recall and safety news for items purchased at Lowe's?
Recalls and safety news for products sold through Lowe's are posted on the Lowe’s Recalls and Product Safety News page online.