Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.6
891 reviews
5 stars
739
4 stars
59
3 stars
17
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and knowledgeable staff, highlighting their helpfulness and attentiveness during the shopping experience.
Product Quality
While many customers appreciated the quality of the furniture, some expressed dissatisfaction with the durability of specific items, particularly regarding issues with leather peeling.
Sales Experience
Several reviews noted a positive sales experience with no pressure tactics, although a few customers felt pressured during their visits.
Delivery Issues
There were mixed reviews regarding the delivery process, with some customers experiencing timely and efficient service, while others faced delays and additional fees.
Design Assistance
Customers valued the design consultation services offered, with many praising the expertise of staff in helping them choose suitable furniture and decor.
- DPDavid PhillipsNov 17, 20255.0Salesperson was very knowledgeable and kind. Got what we wanted and was an enjoyable experience. Thanks.
- KWKathy WatkinsNov 17, 20255.0They fix when need to .need guy to come back material is still not right
- KTKathy TooheyNov 4, 20255.0We were very happy with the customer service and knowledge of the employee who helped us. We will recommend the lazy boy store to our friends.
- VTVicki ThomasOct 29, 20255.0I’ve bought all my tv room furniture (2 sofas and a recliner) and 2 of my living room chairs from La-Z-Boy, as well as 2 sofa beds in my previous home. All the sales personnel I’ve dealt with were knowledgeable, helpful and patient. The delivery personnel were efficient.Will choose them again.
- EBEsther BoehmOct 15, 20251.0I won't buy another lazy boy again. We have purchased furniture from this store in the past. I bought an electric recliner spring 2025. I sat in two recliners in the store. One was a rocker and one wasn't. The salesman said otherwise they were the same chair. In both chairs my feet touched the floor. This was the most important thing to me in a new chair. They delivered it in July. My feet hung down, nowhere close to touching the floor! They said you have to sit in the chair over time so it moulds to your body. Eventually the seat would go down and my feet would touch. Because this chair hurts my shoulders, I could only manage to sit an hour a day. A tech came to my house and adjusted something which made very little difference. The manager at the store refused to trade or refund my money. I think the reason they tell you to sit in it so it will mould to your body is so they can say you've had it to long and will do nothing about it.
Frequently Asked Questions About La-Z-Boy Springfield
What products does La-Z-Boy Springfield offer?
La-Z-Boy Springfield offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers, all customizable to match your unique look.
Where is La-Z-Boy Springfield located?
La-Z-Boy Springfield is located at 3440 W. Wabash Ave., Springfield, IL 62707, USA.
What are the store hours for La-Z-Boy Springfield?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 18:00 PM. Holiday hours vary.
Does La-Z-Boy Springfield offer delivery services?
Yes, La-Z-Boy Springfield provides delivery services for purchased furniture.
Are there any special payment options accepted at La-Z-Boy Springfield?
La-Z-Boy Springfield accepts American Express, Discover, MasterCard, and Visa credit cards.
Is proof of COVID-19 vaccination required to shop at La-Z-Boy Springfield?
No, proof of vaccination is not required to shop at La-Z-Boy Springfield.
Can you tell me about the craftsmanship and design services at La-Z-Boy Springfield?
La-Z-Boy Springfield offers high-quality construction and professional design services to help customers create comfortable and personalized home furniture.
What furniture stores are nearby La-Z-Boy Springfield where I might also find mattresses?
Nearby, you can find La-Z-Boy of Springfield and Joynight Mattress, both offering furniture and mattress options to complement your shopping experience.
Are there any banks near La-Z-Boy Springfield if I need financial services while visiting?
Yes, several banks are nearby including Bank of Springfield, bankwithBOS, BOS Investment Services, Prairie State Bank & Trust, West Central Bank, and INB Illinois National Bank.
What other stores or services are near La-Z-Boy Springfield that I might visit along with furniture shopping?
Nearby, you can visit Half Off Rugs for carpets, Noonan True Value Rental or Noonan Equipment and Event Rental for hardware and party supplies, and Dick Van Dyke Appliance World for appliances and retail shopping.