Extra Space Storage

4.9
1062 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 175 W 162nd St in South Holland, IL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, alarmed units, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
175 W 162nd St, South Holland, IL
60473, United States

Hours

Reviews

4.9
1,062 reviews
5 stars
1,008
4 stars
24
3 stars
10
2 stars
5
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Dez Medina received numerous accolades for his exceptional customer service, being described as friendly, knowledgeable, and professional.

Facility Issues

Several customers reported serious concerns regarding pest infestations, particularly rats, leading to damage of stored items and dissatisfaction with the facility's maintenance.

Pricing Concerns

Customers expressed frustration over unexpected price increases and issues with contract terms, indicating a lack of transparency in pricing.

Cleanliness

While many reviews praised the cleanliness of the facility, there were significant complaints about unsanitary conditions due to pest problems.

Staff Performance

In addition to Dez, other staff members like Amber and Sabrina were noted for their helpfulness and professionalism, contributing to a positive customer experience.
  • EI
    Estelle Ishau
    Nov 8, 2025
    5.0
    I was at the storage today and Dez was of a great help and he was really nice and sweet and he was quick to help me resolve the issues I was having with my unit I’m 100% satisfied with Dez customer service
  • SD
    Shaun Don
    Nov 8, 2025
    5.0
    Great customer service very knowledgeable and helpful. Will recommend!
  • MB
    Melani Baines
    Nov 8, 2025
    4.0
    Dez! Excellent customer service and swift explanation of everything with regards to my storage needs. Appreciate the engagement and service!
  • PH
    Patricia Hawthorne
    Nov 5, 2025
    5.0
    Dez was very nice a intelligent and thankful for his assistance.
  • BL
    Brittany Love
    Oct 21, 2025
    1.0
    I do not like this storage place. In a little over a year, the price of my unit was raised TWICE. And for that price, my belongings didn’t appear to have the greatest protection. Some were damaged from the dampness. To make matters worse, mice chewed through one of my boxes. So essentially, I paid storage hundreds of dollars to bring mice into my new home. With those kinds of prices, pest control should be regular.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.