Room & Board

Reviews

• CB

  Chaunessie (BlueBerry)

  Aug 4, 2024
  4.0
  Nice furniture store...for people with money lol
• TD

  The Red Dog

  Apr 22, 2023
  5.0
  Beautiful furniture, very well laid out store, very helpful people
• DM

  Diane Miller

  May 5, 2021
  5.0
  I have recently bought two chairs and a floor lamp from R & B, all at different times. Chose all online, but went into the Skokie store to try out the recliner. All experiences were great. The website, the service in the store (Sherri K) the delivery and the products.
• MM

  M M

  Apr 6, 2021
  5.0
  Nice, helpful staff. Quality, stylish furniture. Prices are not cheap but I think it’s ok for the quality—other places that are equal price are not equal quality, and there are places that cost even more for not much gain in functionality or quality. Since they NEVER have sales or discounts, you don’t have to wait for a certain season or hunt for coupons—just pull the trigger when you’re ready. This store is very pleasant to be in, with lots of space and tons of furniture on display. One downside is it may take months to receive your item after ordering it—we ordered a couch in late March and could have gotten it in July if we picked a standard fabric, or September with a custom color. Not the kind of place where you run to grab a piece for your in-laws to sleep on when they visit next week. Overall we had a pleasant experience and would recommend the brand and this store specifically.
• YK

  Yana Kotlyarenko

  Feb 7, 2021
  1.0
  We came to take a look at the furniture on 02/07/21 at this location. Store supposed to close at 6:00pm, we came in 5:15. There was about six sales people who was not working with everyone. Nobody greeted us at all. We made couple of rounds around the store trying to find a bed that we are planning to buy next week. The sales where practically running from us. Not even one person came to ask if we needed help. As much as we like the quality of the furniture the costumer service at this particular location is appalling. One of the male sales was walking past us pointedly looking at his watch. We are previously shopped at this location and to be honest, the sales are extremely rude and unprofessional here. I wouldn’t be surprised that a lot of people who comes to this particular location and meet this unwelcome atmosphere taking their business elsewhere. You would think for the prices they charge for the furniture costumer service should be at least equally great. Unfortunately this is not the case. Very disappointed.

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