Business Details
About
Home FurnitureHome Goods StoreLovesac
At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love.
Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge. This immersive audio system features speakers and a subwoofer, seamlessly embedded inside Sactionals for a 4D sound environment that truly surrounds you.
Now’s the perfect time to create, customize, and design your own Sac or Sactionals. Plus, find out about our latest offers, sales, and financing options. Remember, every order comes with free delivery and our risk-free 60-Day Home Trial.
Whether you're looking for a sectional couch, bean bag chair, outdoor furniture, or even just an ottoman, Lovesac has something to fit your needs.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
172 reviews
5 stars
139
4 stars
13
3 stars
7
2 stars
3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful throughout the purchasing process.
Product Quality
While some customers appreciated the quality and comfort of the furniture, others reported issues with defects and dissatisfaction with the price.
Delivery Issues
Several reviews highlighted problems with delivery and assembly, including wrong items being sent and long wait times for replacements.
Store Experience
Customers enjoyed the in-store experience, noting the helpfulness of staff and the comfortable atmosphere, although some mentioned the store could be better lit.
Pricing Concerns
Many reviews mentioned that the products are expensive, with some customers feeling that the quality did not justify the high prices.
- BPBradley PetrichDec 1, 20251.0Would not recommend buying their products. Quite expensive for them to not stand behind their products when it has clear and obvious defects to them.
- RPRachel Warnick PettyJul 26, 20255.0The Sactional ultimately wasn't the right fit for us, but I just can't say enough nice things about the quality and the service. The pieces are well designed and exceptionally high quality. Michelle and the team at the Old Orchard store provided the best customer service I've experienced.
- VGValerie GreeneNov 20, 20185.0Great in-store experience! Felt right at home and loved working with Felipe. He made the experience totally enjoyable! We are looking forward to having our sactional delivered!
- JDJulie DallmannOct 23, 20185.0Excellent and knowledgeable staff! Understood our needs and met them! Exceeded expectations!
Frequently Asked Questions About Lovesac
Where is Lovesac located?
Lovesac is located at 4905 Old Orchard Center, Skokie, IL 60077, in the Old Orchard area.
What are the business hours for Lovesac?
Lovesac is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Does Lovesac offer in-store pickup or delivery services?
Lovesac does not offer in-store pickup. However, every order comes with free delivery and a risk-free 60-Day Home Trial.
What products does Lovesac offer?
Lovesac offers customizable furniture including Sacs, Sactionals (sectional sofas), bean bag chairs, outdoor furniture, and ottomans, all designed to be washable, changeable, and long-lasting.
What payment options are accepted at Lovesac?
Lovesac accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa as payment methods.
Does Lovesac have wheelchair-accessible entrances?
Yes, Lovesac has wheelchair-accessible entrances to accommodate all customers.
What nearby shopping options are available close to Lovesac?
Nearby shopping options include Westfield Old Orchard, Macy's, Lids, Dry Goods, and Hollister Co., providing a variety of fashion and retail stores for customers to explore before or after their visit to Lovesac.
Are there any nearby health and medical services near Lovesac?
Yes, near Lovesac you can find medical services such as Dr. Humera Khan MD, Doctors of Optometry at Old Orchard Center and Macy's, Bahk Eye Care, and Louis E. Halkias D.D.S.
What dining options are nearby Lovesac for visitors looking for a meal or snack?
Nearby dining options include Frontera Fresco for Mexican cuisine, Cinnabon for sweet treats, and Pom Pom Cafe and PomPom Bubble Tea for bubble tea lovers.
Does Lovesac have a social media presence where customers can stay updated?
Yes, Lovesac can be found on Facebook at LovesacOldOrchard and on Instagram and Twitter under the handle 'lovesac'.