Extra Space Storage

4.8
309 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 880 E Rollins Rd in Round Lake Beach, IL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, deliveries accepted, drive-in building, non climate controlled units available, parking spaces and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
880 E Rollins Rd, Round Lake Beach, IL
60073, United States

Hours

Reviews

4.8
309 reviews
5 stars
274
4 stars
18
3 stars
4
2 stars
4
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Price Increases

Several reviews expressed dissatisfaction with sudden and significant price increases, leading to frustration and loss of trust in the business.

Facility Condition

Customers consistently noted that the facility is clean, well-maintained, and secure, contributing to a positive overall experience.

Mixed Experiences

While many customers had positive interactions, some reported negative experiences related to pricing and management practices.
  • RZ
    Ryan Zander
    Jan 3, 2026
    1.0
    I rented a space for 67 dollars a month then after 4 months, and now its november they upped my rate to 122!!! When i called and asked about it i was told that was normal and they up rates to match the other storage facilites near by. So i called a near by one and got a space for 56 dollars a month. When i called back i was told they would lower to 76...smh. Now i'm sure they'll offer a move in special at a lower rate then i had.... Terrible business practice, i DO NOT recommend but if you do rent here, keep an eye on your invoices. Fyi i just checked and now they are offering the space 51....its crazy that anyone would treat their customers this way. Smh In response to the owner... I did after you double my rent without notice, you guys said the 76 was the lowest you could and that you would have no problem renting it for more.......any more comments?
  • AF
    Amber Foley
    Dec 29, 2025
    5.0
    We really like extra space. The staff is very friendly and the facility is well maintained.
  • RR
    ryan
    Dec 23, 2025
    5.0
    Smooth and excellent experience
  • SD
    Sabrina D
    Dec 17, 2025
    5.0
    Amber is Amazing! Great customer service. She goes above and beyond. Handled my issue professionally and timely!
  • MM
    Mike
    Dec 7, 2025
    1.0
    Would give zero if I could. Rented a space for our camper, signed a contract at $57 per month. 3 months in we received a note telling us that there was a bogus promotional period and our new monthly total was now doubled to $114. Watch out for the bait and switch. We cancelled immediately, which is probably what they wanted. Now they can move in someone willing to pay a lot more. Shame on them for this business practice. Stay clear! Response to owners reply: Yes, this does reflect your values. Just because you reply to these posts apologizing, it doesn't mean you're a good business. The fact that you allow innocent folks to move all their items in, get settled and then double the rent is disgusting. Most have no choice now because it would be too much work to move out.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.