La-Z-Boy Rockford

Reviews

• EJ

  Ed Jones

  1 day ago
  2.0
  Staff was great when we purchased our furniture in November of 2023. After having a repair person out 3 times in 6 months we just gave up. Recliners have already broken, couches have no cushion left to sit comfortably. Made the switch from Ashley to La z Boy but will be switching back. For what I spent on this furniture I shouldn't have had, or been having, the issues ive had. Never again!!
• SS

  Sandy Basel GRI, SFR, C2EX, SRES

  6 days ago
  5.0
  We had a wonderful experience with Val our Lazy Boy Asso. She is well versed in her knowledge of Lazy Boy products and very helpful to us. We already own Lazy Boy furniture so it was easy to come back 25 years later for another recliner. Thank you Val
• CC

  carla c

  Apr 25, 2026
  5.0
  I had a very pleasant shopping experience at La-Z-Boy. Jon, the salesman was helpful without being pushy, the price was right and the chair is so welcoming to my 80 year old bones. My physical therapist had suggested i could benefit from a recliner and specifically recomended a La-z-Boy.
• DS

  Dawn Schultz

  Apr 23, 2026
  5.0
  I have been looking for a new recliner, and I recently stopped and shopped at La-Z- Boy in Rockford. The staff were excellent! After I described exactly what I wanted, I was shown several recliners that would be most comfortable for my 5’1” size. My assistant was very knowledgeable and shared and explained features of each. Then my assistant left me alone so I could continue comparing and trying out the floor samples. The quality of all the recliners was great so I just focused on the chairs with features that appealed most to me. After selecting one, I was able to take fabric samples back home to see which best matched my home decor. The whole shopping experience was fun and very easy.
• YJ

  Yvonne Johnson

  Apr 20, 2026
  5.0
  Miguel and Omar delivered our furniture and we are so happy with their outstanding service. We received updates prior to the day of delivery and on the day of delivery. Miguel called when we were next on the delivery route to let us know when they were would be arriving. It was so nice to know when the delivery would arrive rather than having a 4 hour window and no specific time. Miguel and Omar were very respectful of our home. They removed their shoes before entering and were careful not to scratch the walls or furniture. They also made sure that furniture was placed according to our preferences. The furniture was assembled, connected, and mechanically tested to ensure it functioned properly before leaving our home. 😊 Thanks Miguel amd Omar- we appreciate your excellent customer service! We are so happy to have the opportunity to meet you and hope you deliver the rest of our furniture in a few weeks. Dr Yvonne Johnson

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