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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Rockford, IL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,887 reviews
5 stars
946
4 stars
460
3 stars
205
2 stars
76
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and lack of assistance.
Product Availability
Customers frequently noted issues with product availability and incorrect orders, leading to frustration and dissatisfaction.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers experienced long wait times and poor communication.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and mishandling of items.
Pricing and Value
Customers found competitive pricing but expressed concerns over additional fees and the value of certain products.
- JSjohn stewart2 days ago5.0My go-to for pretty much everything
- GGGary GillamJan 3, 20265.0Clean store. Very well stocked with DeWalt tools and appliances. Friendly staff and service..
- TTTashuaJan 1, 20261.0I went to Lowe’s to get some wood for my small business. I asked them if they’d cut my wood to the size of my laser bed and they refused. I had to beg them the last time I was there and they wanted a good review. Which I gave. I am a small business that cannot afford big tools. I depend on both lowes and Home Depot to cut my wood to size for me. Never has Home Depot questioned the cuts I need but each time I go to Lowe’s there is hassle which really stinks because the wood I need is more affordable at Lowe’s but they refuse to help small businesses succeed by refusing to cut wood they claim is free to cut. “ the number of cuts” a worker can do
- DMDuWayne MooreDec 22, 20251.0Cabinet department is worthless!!! We are still trying to finish our kitchen after delay after delay after delay, and somehow these employees will straight up lie to you about ordering the right pieces and then a month later nothing has happened.
- JHJimmy HarrisDec 16, 20255.0Great store Average prices for the Big 3 stores.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rockford, IL?
You can find a wide range of products including hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and more.
What are the store hours for Lowe's Home Improvement in Rockford, IL?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours for certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my online order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, roofing, fencing, and more.
If I need propane for my grill or heating, is there a nearby location where I can exchange or purchase propane?
Yes, Blue Rhino Propane Exchange is located nearby and provides propane exchange services, making it convenient to refill your propane tanks after shopping at Lowe's.
Are there locksmith services close to Lowe's Home Improvement in Rockford, IL?
Yes, Minute Key and minuteKEY, both key and locksmith service providers, are located nearby and can assist you with key duplication or lock needs.
What dining options are available near Lowe's Home Improvement for a quick meal?
Chick-fil-A, a fast food restaurant specializing in chicken, is located near Lowe's, providing a convenient option for a meal before or after your visit.