Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rockford, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,874 reviews
5 stars
939
4 stars
461
3 stars
205
2 stars
76
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and lack of assistance.
Product Availability
Customers frequently noted that the store often has a good selection of items, but there are complaints about items being out of stock or not carried.
Delivery Issues
Several reviews highlighted problems with delivery services, including items being left outside and lack of communication regarding delivery times.
Store Cleanliness
Many customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.
Pricing Concerns
While some customers found competitive pricing, others felt that certain fees, especially for delivery and installation, were excessive.
- LWLauren WichmanNov 11, 20255.0Oh my gosh, if you have children, you have got to go there right now over the holiday season to see the 8 foot abdominal snowman that they have in there right when you walk in the door, everyone was looking at them and they even have the characters from Rudolph, the reindeer and their Christmas decorations are beautiful. So many things to buy there or anything for your house they have great recommendations for decorating. They have everything from nails and hammers all the way up to appliances carpeting floor choices. It’s got everything and it’s so fun to walk through. They always give good service there and it’s a beautiful store and it is handicap parking friendly.
- TFTimothy FairNov 9, 20251.0Continues to sell items online that it does not have. Absolute waste of time!
- LKLaura KosturikNov 2, 20251.0Terrible experience spending 13k+ on kitchen cabinets. I learned the hard way to never go to a big box store for a purchase like this ever again. The cabinet “specialist” had little knowledge of her products. She kept apologizing and saying it was because she was new. I still decided to stick with Lowe’s because we’ve had a good experience with Jen at the Pro desk in the past. I had to look through the spec book myself to figure out what products Kraftmaid offered. The cabinet specialist couldn’t answer a few questions for us when we ordered and told us she would find the answers. We tried following up with her several times via email and phone after our order was placed and would not get a response. Then we learned she was leaving out of state. This left our questions and missing pieces to our kitchen up to the cabinet supervisor to figure out. Communication was terrible. We were given wrong information. It took months to finally get the correct range hood ordered which delayed our kitchen remodel. Wrong products have been ordered by the supervisor now several times. We still have island end pieces that were recommended to us to order by the cabinet specialist and cost over $400 that have not been installed because we are missing pieces to install them. We have tried to order several times and have not been successful due to being ignored or the wrong items being ordered by the supervisor. We have given up at this point. Kraftmaid is also poor quality for the money you spend. Many of our drawers have broken and required us to put in longer screws. Several doors were delivered uninstalled to the cabinet requiring my husband to assemble which seems ridiculous for the amount of money you spend for “assembled” cabinets. Very dissatisfied with our experience and wish we would have chosen a local wood worker instead.
- LRlorenzo reyesOct 21, 20255.0Competitive value.
- DSDoug sSep 30, 20251.0I ordered a front door and install from Lowes. I have been lied to about the door being ready for install, wrong pieces needing to be reordered to now the door has never arrived and wont for weeks. Never again with this company! The outside sales rep basically quit communicating altogether. I had to get the Store manager involved finally after several days of trying to get a hold of anybody. They should realize this cost them a kitchen remodel and a new deck project. And Kobyco will be doing all the windows and doors from now on. Avoid Lowes. Find local reputable companies.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rockford, IL?
You can find a wide range of products including hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and more.
What are the store hours for Lowe's Home Improvement in Rockford, IL?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours for certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my online order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
Lowe's offers a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, roofing, fencing, and more.
If I need propane for my grill or heating, is there a nearby location where I can exchange or purchase propane?
Yes, Blue Rhino Propane Exchange is located nearby and provides propane exchange services, making it convenient to refill your propane tanks after shopping at Lowe's.
Are there locksmith services close to Lowe's Home Improvement in Rockford, IL?
Yes, Minute Key and minuteKEY, both key and locksmith service providers, are located nearby and can assist you with key duplication or lock needs.
What dining options are available near Lowe's Home Improvement for a quick meal?
Chick-fil-A, a fast food restaurant specializing in chicken, is located near Lowe's, providing a convenient option for a meal before or after your visit.