Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Quincy, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
724 reviews
5 stars
415
4 stars
182
3 stars
53
2 stars
21
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for rudeness and lack of knowledge.
Product Availability
Customers appreciated the variety and availability of products, but there were complaints about stock issues and the inability to find specific items.
Store Cleanliness
The store was generally noted as clean and organized, although there were reports of unsanitary conditions in certain areas.
Staff Knowledge
While many customers found staff to be helpful, there were instances where employees lacked knowledge about products, leading to frustration.
Delivery Issues
Several reviews highlighted problems with delivery and installation services, including damaged items and poor communication regarding orders.
- SSScott Smeltser3 days ago5.0It's a huge home improvement warehouse store. Massive selection of nearly everything. Great selection. Good prices. Purchased a GE washer and dryer set here last year. It's one of my go-to places because of the huge selection of merchandise and competitive pricing.
- CPChuck Pryor5 days ago1.0First, the positive. Aiden in Appliances is AWESOME and that kid is going places. Hopefully they pay him well and find a way to keep him. Again, he's awesome and was very helpful. Bought a Fridge for my 83 year old mother Saturday who just moved into a new home with no fridge and was hoping to take it home that day. No go since it was not in stock but could deliver it Tuesday (today) so we didn't have a choice. Mom says she's be fine for a few days with no fridge (she's 83 and me and my brother both live out of state) Thankfully it was delivered to her today but that's where things start falling apart. First, the delivery driver was RUDE from the start and "on the phone" the whole time they we unloading. Then they open up the box and the fridge is trashed inside. Shevles broke, etc. My mom asks if they can get another one over today... "no, next week is the soonest" and pretty much blew her off and continued being rude. She calls me distraught (i personally purchased the fridge IN STORE Saturday) so I called them to see what they could do. Lady transfers me to Chris the GM and after I explain the whole situation he says "sorry, nothing I can do about it..." Didn't offer to bring her another one, didn't offer to refund the delivery fee, offer a rebate, etc... just "sorry, nothing I can do about it" So here's my 83 year old Mother going another 7 days with no refrigerator because Chris and Lowe's can't bother to be inconvenienced. Customer service is officially dead.
- JMJardin MartinNov 11, 20255.0The guy in the appliance section was very helpful!
- EEErnestSep 28, 20255.0Had supplies for a job that I needed, fair price. Staff were really friendly
- EFEric FosterSep 17, 20255.0Love my Quincy Lowe's! Doing the monthly kids builds with Steve is our favorite! STEVE IS THE BEST
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Quincy, IL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Quincy?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to receive updates.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. You can start online returns via your Order History or return items in-store with proof of purchase at the customer service desk.
Which payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places of interest around Lowe's that customers might want to visit?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, KeyMe Locksmiths for locking services, and Five Below for discount shopping.
What nearby stores can customers visit for electronics or sporting goods around Lowe's in Quincy?
Customers can visit Best Buy for electronics and DICK'S Sporting Goods for sporting goods and outdoor gear, both located near Lowe's.
Are there dining options near Lowe's Home Improvement in Quincy?
Yes, nearby dining options include Buffalo Wild Wings, known for wings and American cuisine, and McAlister's Deli for sandwiches and deli fare.
What installation services does Lowe's offer?
Lowe's offers a range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, flooring, lighting, playsets, water heaters, windows, roofing, fences, and more.