SiteOne Landscape Supply is the largest and only national wholesale distributor of landscape supplies in the United States and has a growing presence in Canada. Our customers are primarily residential and commercial landscape professionals who specialize in the design, installation and maintenance of lawns, gardens, golf courses and other outdoor spaces. Through our network of over 650 branches across 48 states and five provinces, we offer a comprehensive selection of over 90,000 products.
Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How can I create an online account with SiteOne Stone Center?
You can create an online account by completing the Request an Account form located at the top right corner of the SiteOne website. You'll need your SiteOne customer number. If you're not a current customer, call 1-800-SITEONE (1-800-748-3663) to become one.
Are all products available for purchase online at SiteOne Stone Center?
Most of SiteOne Stone Center's products are available online. If you can't find a specific item, you can add a note during checkout or contact the local branch for assistance.
What is the procedure to place an order online with SiteOne Stone Center?
Log in to your account, confirm your selected branch, add products to your cart, and proceed to checkout. You may choose either pickup or delivery for your order.
Does SiteOne Stone Center offer local delivery for online orders?
Yes, local delivery is available for most orders within 60 miles of the selected branch. Delivery charges may apply.
What do I need to bring when picking up my order from SiteOne Stone Center?
Please bring a government-issued photo ID and either your order number or the Order Ready notification email when picking up your order.
How long will my order be held for pickup at SiteOne Stone Center?
Orders are available for pickup for up to seven days after you receive the Order Ready notification. Unclaimed orders after seven days may be canceled.
What are the operating hours of SiteOne Stone Center?
SiteOne Stone Center is open Monday through Friday from 7:30 AM to 4:00 PM, and Saturday from 7:30 AM to 11:30 AM. It is closed on Sundays.
Where is SiteOne Stone Center located?
SiteOne Stone Center is located at 900 Bell Rd, Pingree Grove, IL 60140-6155, United States.
What nearby businesses can I visit along with SiteOne Stone Center for landscaping needs?
You can visit nearby businesses such as SiteOne Landscape Supply for landscaping supplies, Central Tree, LLC for tree services, and Hampshire Farms LLC for nursery and gardening needs, all conveniently located nearby.
Are there any recreational or community centers near SiteOne Stone Center?
Yes, nearby you will find the Cambridge Lakes Community Center, which offers gym and sports facilities, and Inspirations Dance and Tumbling, a dance school and active life venue, providing options for recreation before or after your visit.
What other businesses are located near SiteOne Stone Center that might be useful to customers?
Nearby businesses include Window Replacement | Door Installation for door services, Nationwide Mutual Insurance Company for insurance needs, and Roadside Solutions for towing and emergency roadside services, all potentially helpful when visiting the area.