Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Peoria, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,382 reviews
5 stars
701
4 stars
365
3 stars
127
2 stars
48
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products available, but some report issues with specific items being out of stock or difficulties with online orders.
Store Organization
Several reviews mention that the store can be disorganized and difficult to navigate, leading to frustration when searching for items.
Installation Issues
There are complaints regarding installation services, with reports of damage during installation and poor follow-up on issues.
Positive Employee Interactions
Many customers highlight positive interactions with specific employees who provided excellent assistance and made their shopping experience enjoyable.
- PCPatrick CarrOct 30, 20254.0We had a very helpful and knowledgeable sales person.
- WPW PVRSep 18, 20253.0I’ve shopped at this Lowe’s location several times, and while the store itself is well-stocked, the customer service when it comes to loading assistance is consistently disappointing. On multiple occasions, I’ve asked for help loading heavier items into my truck, and no one ever shows up. I end up either doing it myself or relying on the kindness of another customer walking by. It’s frustrating and frankly unsafe at times. This seems like a recurring issue that needs attention.
- TBTammy Pickard BabcockSep 9, 20255.0Bought 8 dwarf pines
- SJStephany JohnsonAug 12, 20251.0Today at Lowe’s on Big Hollow, my elderly father was discriminated against for wearing a political hat. I approve of all people regardless of their thoughts politically. My father, 72, asked for help from an associate (description was orange/ blue hair and nose piercing but he didn’t see his name), and the associate started calling him names for his hat and refused to help him. My father is disabled. I called the store to see what happened in regards for corrective action and was told they would “look into it.” Beware of this Lowe’s if you have a differing political opinion from a worker. Apparently, it’s okay to scream at elderly and disabled people. I hope one day we can all agree this political separation doesn’t define us as humans ♥️
- SDSamuel DeadmondJul 29, 20255.0Friendly staff and a wide selection of goods, especially the outdoor section. We purchased an electric lawnmower that was perfect for our small yard.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Peoria, IL?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Peoria, IL.
What are the store hours for Lowe's Home Improvement in Peoria?
Lowe's in Peoria is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. They may have special holiday hours as well.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent for status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History page, while in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's?
Yes, Lowe's provides installation services including appliances, flooring, blinds, cabinets, roofing, HVAC, and more.
Which nearby places can I visit along with Lowe's in Peoria for convenience?
Nearby you can find PetSmart Dog Training for pet care needs, Starbucks for coffee, and Minute Key for locksmith services, making it easy to combine your visits in one trip.
Is there an electronics store near Lowe's Home Improvement in Peoria?
Yes, Best Buy and RadioShack are close by for electronics, IT services, and computer repair, perfect for tech purchases after visiting Lowe's.
Where can I find additional shopping options near Lowe's in Peoria?
Nearby shopping options include T.J.Maxx for clothing and home goods, Kirkland's for furniture and décor, and Target Store Peoria for groceries and general shopping.