Business Details
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Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStoolsFurniture Row
Furniture Row® Extended New Year's Super Sale - Save $100 Per $1,000 Spend. Visit Our Store or Shop Online! Sale Ends Wednesday, 01/12.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,187 reviews
5 stars
980
4 stars
108
3 stars
50
2 stars
19
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting the positive experiences with salespeople like Courtney and Jacob.
Delivery Issues
Several reviews expressed frustration with delivery delays and poor communication regarding delivery schedules, leading to disappointment among customers.
Product Selection
Customers appreciated the variety and quality of furniture available, noting that they found exactly what they were looking for.
Sales Experience
The shopping experience was generally described as pleasant, with many customers valuing the non-pushy sales approach and the helpfulness of the staff.
- EWEmily Waldman6 days ago5.0This was a very good furniture buying experience. The staff was very helpful and gave me a great deal
- JDJoan DanielsJan 5, 20265.0Purchased a sofa with reclining seats and a matching rocker recliner. Excellent guidance and ordered.
- TSTonia SmithDec 27, 20255.0Courtney was very friendly and knowledgeable about the furniture I was looking for and helped me with my decision.
- YUyl uDec 7, 20251.0My wife went in to buy a recliner. I couldn't try it because I was in hospital. when I got home we realized that it didn't work because it had no lever and you needed to push it back with your core. due to broken ribs it wasn't going to work. salesman who was new told my wife and son don't worry you have 30 days to try it out. once we were able to get help to return it I called and same salesman said you can exchange but no return but If you pick out something cheaper we will refund difference. once we got to store the manger says it was all wrong information and you can only exchange for something of same value or pay difference if more. even got regional manager on the phone and he said sorry salesman was new and gave you wrong information. I am so disappointed in how they handled it. I will tell anyone and everyone to avoid the store. terrible customer service considering the circumstances.
- ATAshley ThewlisDec 4, 20251.0If I could give 0 stars I would. I ordered dresser that was supposed to be delivered on 11/26. They called and said they would need to cancel the delivery and couldn't tell me when it would be delivered. This is second time this has happened to me. This same thing happened last year when I ordered a table with chairs. I had to wait 8 weeks plus an additional two weeks because they didn't have staff to deliver. Do not purchase from here unless you plan to pick it up yourself!! UPDATE: They responded to this review asking me to reach out to them. I have reached out to them and have gotten no response. It has been a week and nothing. I suggest using a different furniture store such as Sherman's who offers faster delivery.
Frequently Asked Questions About Furniture Row
What types of products does Furniture Row offer?
Furniture Row offers a wide range of home furnishings including leather and upholstered furniture, dining and accent tables, sofas, recliners, beds of various styles, bedroom furniture, home office furniture, home entertainment units, and home accents like lamps and rugs.
What are the operating hours of Furniture Row in Peoria, IL?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Where is Furniture Row located?
Furniture Row is located at 7618 N. Route 91, Peoria, IL 61615, USA.
What payment options are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Does Furniture Row offer financing options?
Yes, Furniture Row provides financing services to assist customers with their purchases.
How can customers contact Furniture Row for customer service?
Customers can reach Furniture Row via email at customerservice@furniturerow.com or by phone at +1 309-693-9196.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What nearby furniture stores can customers visit in Peoria?
Near Furniture Row, customers can also visit Sofa Mart and Denver Mattress, both furniture and mattress stores located nearby to offer more shopping options.
Are there nearby dining or entertainment options after shopping at Furniture Row?
Yes, customers can visit nearby spots like Double A's Pizza Sports Bar and Grill, Tilted Kilt Pub & Eatery, or Doubles A's sports bar for dining and entertainment after shopping.
What accommodations are available near Furniture Row for out-of-town customers?
Nearby hotels include Wingate by Wyndham Peoria, Hampton Inn and Suites Peoria at Grand Prairie, and Hampton by Hilton, providing convenient lodging options for visitors.