Naperville Chimney Services

Reviews

• KB

  Kelly Banks

  4 days ago
  5.0
  Great experience. The young men that came did a thorough inspection and were very courteous and provided great explanations and tips for keeping my home safe. 10 out of 10!
• KK

  Karen Kratschmer

  Nov 12, 2025
  5.0
  If you're looking for peace of mind and trustworthy service, call Naperville Chimney Sweeps. Very respectful of the space where they are working. They lay down protective drop cloths, and were very careful with the actual chimney brush and all of the extension rods. They showed me pictures taken by their drone, showing the condition of my chimney on the outside. The whole process took less than a half an hour. They also had a new key for my gas line valve. I thought I needed to call a plumber to have that valve replaced but they said, no, you just need a new key. They did say if the key doesn't work over time, I may eventually have to have the valve replaced by a plumber, but they saved me a lot of money today by selling me a $9 key!
• TF

  Tereno Forbes

  Nov 7, 2025
  5.0
  I had an incredible working with my team at Naperville Chimney Services! The entire experience from top to bottom was fantastic. They were able to fix my gas burning fireplace, and provide excellent recommendations on upgrading my wood burning fireplace. I would HIGHLY recommend them for any Chimney services you may have!
• PP

  Prashant

  Nov 6, 2025
  3.0
  I utilized this company's services in 2024, largely due to my respect and high regard for the Naperville Fire Department, whose involvement factored into my decision. The work performed was satisfactory, and the overall process went smoothly. However, I found the cost to be on the higher side. The service includes a lifetime warranty, contingent upon the completion of an annual inspection, which is priced at $250—even though an inspection service is listed online at $69. While I understand this is part of their business model and accept the terms, my concern lies with their communication practices. Although the company sends annual reminders, those reminders fail to clearly state that failing to schedule the inspection with them will void the warranty. I made a reasonable request for them to either: Schedule me automatically for the annual inspection on a preferred date each year, or Add a simple note to their reminder email stating, “To maintain the lifetime warranty, an annual inspection must be scheduled with us.” Unfortunately, the representative repeatedly declined, citing that this requirement was stated in the contract and communicated verbally at the time of service. My request was not to alter the terms, but simply to help ensure clarity and continuity. As someone juggling many responsibilities—and growing older—I believe a small, customer-friendly addition like this could make a meaningful difference. Is it truly too much to ask for? The call ended with us agreeing to disagree. I hope that someone in management reviews this feedback and considers making small improvements to enhance customer experience. Thank you.
• NH

  Nichole Horwath

  Nov 6, 2025
  5.0
  We had Naperville Chimney Services out to inspect our chimney and they did a fantastic job! They were extremely thorough, professional, and took their time making sure everything was done properly. What really impressed me was how educational the visit was — they shared so many helpful fire-safety tips that we had never even thought about. Truly above and beyond! Highly recommend them if you’re looking for a knowledgeable and trustworthy chimney service.

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