Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
1,054 reviews
5 stars
1,029
4 stars6
3 stars2
2 stars2
1 star15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of Awab, Shaza, and Hodari providing exceptional service.
Product Knowledge
Reviewers highlighted the staff's expertise in explaining mattress options and features, helping customers make informed decisions.
Store Experience
The store was noted for its cleanliness and welcoming atmosphere, contributing to a positive shopping experience.
Follow-Up Issues
Some customers expressed disappointment with the lack of follow-up communication after their purchase, indicating a need for improvement in post-sale customer service.
Sales Approach
While many appreciated the non-pushy sales tactics, a few reviews mentioned a desire for better guidance during the setup and usage explanation of products.
- VVVito Di Vita1 day ago5.0Wonderful experience. Very patient and informative. Highly recommend coming to the store instead of doing purchase online.
- ANAnn Nonymous1 day ago5.0Great experience! Shaza was our salesperson and she did a great job helping us find exactly what we needed! No high pressure or anything. Highly recommend!
- LWLauren Wade6 days ago5.0Awab was great! Amazing person-centered service. Cannot wait to have a good night’s sleep in our new cold bed 🥰
- MWMarilin WarnerNov 17, 20255.0Excellent service! Away guided me through trying a variety of beds based on my needs and wants. He made sure I got every discount I qualified for and made the process seamless.
- RCRian ChrobocinskiNov 2, 20255.0Had a great experience at the Tempur-Pedic store! Awab was super patient as we tried every bed, multiple times, to find the right fit and answered all our questions. Highly recommend!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the Oakbrook store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames found in the U.S. Ensure your frame is flat, solid, and provides center support to avoid voiding the warranty.
How will my new Tempur-Pedic mattress be delivered from the Oakbrook store?
Most Tempur-Pedic mattresses, except the TEMPUR-Cloud, come with White Glove delivery where the mattress is set up in your home. The TEMPUR-Cloud ships compressed via UPS for self-setup without old mattress removal.
What differences should I expect between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrids combine TEMPUR material with a coil system for added responsiveness and slightly softer feel, making them distinct from the all-foam Medium models, ideal for those used to traditional spring mattresses.
Does the Oakbrook Tempur-Pedic store offer customizable mattresses for non-traditional uses like RVs or boats?
Yes, customization is available through an authorized partner. Having your custom dimensions ready can speed up ordering. Contact a Sleep Expert at 888-811-5053 for assistance.
Are replacement covers available for Tempur-Pedic mattresses at the Oakbrook store?
Replacement covers can be ordered online for current models, and store Sleep Guides can assist with covers for older mattresses or unavailable models.
What are the store hours for the Tempur-Pedic Flagship Store in Oakbrook, IL?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment options does the Tempur-Pedic Flagship Store in Oakbrook accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Financing, MasterCard, and Visa.
Can I pick up my Tempur-Pedic mattress in-store at Oakbrook Center?
Yes, both in-store pickup and delivery services are available at the Oakbrook store.
What nearby stores can I visit alongside Tempur-Pedic Flagship Store at Oakbrook Center?
Nearby stores include Abercrombie & Fitch for clothing, Arhaus for furniture and home goods, and Lovesac for furniture, making it convenient to shop for bedroom and home needs in one trip.
Are there nearby dining options close to the Tempur-Pedic Oakbrook store for a meal after shopping?
Yes, you can enjoy meals at nearby restaurants such as sweetgreen for healthy salads, Piccolo Buco for Italian dining and wine bars, and Roka Akor for steak and sushi.
What nearby entertainment is available near the Tempur-Pedic Flagship Store at Oakbrook Center?
For entertainment, you can visit Puttshack, a miniature golf course and amusement park, perfect for a fun outing before or after mattress shopping.