Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Northbrook, IL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
761 reviews
5 stars
408
4 stars
157
3 stars
71
2 stars
21
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude or unprofessional behavior.
Product Availability
Customers frequently mention issues with product availability and inaccurate online inventory, leading to frustration.
Store Organization
Many reviews highlight the store's cleanliness and organization, making it easy to navigate.
Checkout Experience
Several customers expressed dissatisfaction with the self-checkout system and the lack of traditional cashiers.
Staff Knowledge
While some staff members are noted for their expertise and helpfulness, others are criticized for being unhelpful or lacking product knowledge.
- VRVINNY RENDAZODec 24, 20255.0Very well organized store. I was annoyed by a sales associate that stood 2 feet away from me while I used the self check out. If they’re so interested, why don’t they scan my items? Other than that, the store is well stocked and well organized. Don’t forget to visit the clearance section in the store! It’s worth it!
- SSSaraiDec 24, 20255.0We were able to pickup a pre-lit Christmas tree at the last moment before they closed 🎄
- JSJack StanleyDec 24, 20251.0Called to inquire about a product availability to ensure they have the seasonal item in stock like the online inventory said there was, however knowing they are often inaccurate I called to ensure the items were there before placing the order. I had two separate employees tell me they personally went a guaranteed the product was there, so I placed my order. Four hours later, I got a notice saying the order has been canceled as the item is out of stock. I call the store back, only for the same employee from earlier who told me he went and visually saw the product himself) that the product is out of stock and they have been for days. Either way, I was lied to. I feel incredibly frustrated as a customer.
- DCDaniel T CarrollDec 12, 20255.0Was looking for a Little Giant ladder. They had the size and it was on sale.
- BLBrian LamerdinNov 20, 20255.0They had what I needed in stock
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main products available at Lowe's Home Improvement in Northbrook, IL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Northbrook?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary; for example, it is closed on Thanksgiving Day and Christmas Day.
Does Lowe's provide in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment options including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's provides many installation services such as appliances installation, flooring installation, cabinet installation, lighting installation, fencing, and more.
How can customers return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can start online, while in-store returns require proof of purchase at customer service.
What nearby places can I visit when shopping at Lowe's in Northbrook?
Nearby, you can visit Willow Festival shopping center for additional shopping, grab coffee or a snack at Starbucks, or enjoy Mediterranean cuisine at Roti Modern Mediterranean.
Are there locksmith services close to Lowe's in Northbrook?
Yes, minuteKEY and Minute Key locksmith services are located nearby, convenient if you need key or lock assistance before or after your visit to Lowe's.
What healthcare facilities are near Lowe's Home Improvement store in Northbrook?
There are several healthcare facilities nearby including MinuteClinic at CVS for urgent care, ADVENT for ENT services, and Restore Hyper Wellness medical spa.