Brand Certified
Lowe's Home Improvement
4.0(869 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
1000 Willow Road, Northbrook, IL
60062, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(847) 418-4540
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/IL-Northbrook/2728
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Northbrook, IL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
869 reviews
5 stars
472
4 stars
169
3 stars
79
2 stars
27
1 star
122
- PPPK2 days ago5.0This Lowe’s shows up the way a home improvement store should. Clean. Organized. Stocked with intent. As a handyman and homeowner, I don’t have time to wander—I need to execute. The layout makes sense, the inventory is dependable, and when you need help, the team steps in with answers—not guesswork. This is a store built for momentum. You walk in with a problem and walk out with a plan. That’s the difference.
- WEWilliam Esquivel5 days ago5.0Went in to check out appliances, and was assisted by Eduardo, Kyle and Jonathan. Was going to head to Home Depot to check them out but after talking to these gentlemen I was sold on the appliances I was looking at. Pricing was competitive but it ultimately came down to the exceptional customer service I received. Johnathon quickly got everything ordered, and explained delivery and installation. Thank you guys! Appreciate the help!
- ZGZoey GranitzFeb 3, 20265.0Extremely helpful and attentive staff. Large selection of items. Cheaper than Home Depot.
- MZmary zentzJan 15, 20264.0Have been buying remodeling products...all their bathroom sink vanities made from non wood products making them Unrepairable for average consumer. Have been at 3 Lowe's recently. Their samples and vanities are very pedestrian. Most of their medicine cabinets are 20 feet up in the air and the sample info is unreadable and poor quality....most samples have damaged glass on samples. Buyers are not doing a good job. Most of the vanities come with black hardware....that's a fad....not something you will want for longterm...I'm mentioning Lowes but all big box in my area: Home Depot, Lowes and Menards have same issues. Crappy merchandise
- UPU PfeifJan 12, 20261.0The customer service in this store is absolutely horrible. I wanted to purchase an item that was behind a Secure cage. I want to one of the employees and ask them if they could open up the cage for me. She said she didn’t know the combination so she called for help over the speaker. She told me somebody would meet me there. I waited there for over five minutes and nobody showed up. After that, I had to go look for somebody which I cannot find. Once I did find a person and asked him to do it, he told me to wait for a second because he was helping another customer who had just approached him too. Once he was done with the other customer, he started to walk away and then ended up proceeding to help somebody else, even though I was standing right there next to him. Not one word out of this guy‘s mouth. I will never ever purchase another item from this Lowe’s ever again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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