Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,042 reviews
5 stars
887
4 stars
70
3 stars
26
2 stars
29
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of salespeople like Ricky, Zoe, and Nathan.
Product Quality Issues
Several reviews highlighted issues with product quality, including damaged items upon delivery and concerns about the durability of furniture.
Order Fulfillment Problems
Customers expressed frustration over order mistakes, such as receiving the wrong fabric for custom orders and delays in receiving replacement parts.
Positive Shopping Experience
Many customers reported a pleasant shopping experience, noting the store's clean environment and good selection of furniture.
Pricing and Value
Customers appreciated the reasonable prices and good deals available, often comparing favorably to other furniture stores.
- DHDebra Hawkins2 days ago5.0Excellent customer service! The salesman was very knowledgeable of all the furniture etc. He also was not pushy .... which in turn made me more comfortable and enjoyed looking at everything. Highly recommend and I will be going back!!
- ESEric Sandrick4 days ago5.0It’s easy shopping at Furniture Row. Knowledgeable salesman and quality products.
- JBJames Bortell4 days ago5.0I very much like the way that the sales people deal with visitors. One has the sense that they are very willing to help. However, they do not hover over their guess. This makes the shopping much easier. Thank you.
- BSBonnie ScheffertNov 3, 20253.0I was disappointed that I couldn't return or exchange my lift chair. I also felt like the salesman was communicating with my friend, not me. I was the one interested in buying another lift chair. I did however order one anyway.
- HPHeather PaceNov 1, 20255.0I have been looking for a bed set that I have actually liked for years and I finally found one at furniture row. The team there was so helpful. Thank you Kaden for your help!
Frequently Asked Questions About Furniture Row
What types of products does Furniture Row offer?
Furniture Row offers a wide variety of home furnishings including leather and upholstered furniture, dining and accent tables, sofas, recliners, shelving, lamps, bedroom groups, mattresses, linens, rugs, and more.
What are the store hours for Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Where is Furniture Row located?
Furniture Row is located at 1001 Greenbriar Dr., Normal, IL 61761, United States.
Does Furniture Row offer delivery and financing services?
Yes, Furniture Row offers delivery and financing services to help with your furniture purchases.
What payment options are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has wheelchair accessible entrances and parking to accommodate customers with disabilities.
How can customers contact Furniture Row's customer service?
Customers can reach Furniture Row's customer service via email at customerservice@furniturerow.com or by phone at +1 309-888-4795.
What nearby places can I visit before or after shopping at Furniture Row?
Nearby you can visit the DESTIHL Brewery and Beer Hall for dining and drinks, Shepard Park for outdoor activities and dog walking, and Menards for home improvement needs.
Are there any nearby banks to Furniture Row for easy transactions?
Yes, PNC Bank is located nearby Furniture Row, making it convenient for customers who need banking services during their visit.
Can I find other furniture or mattress stores near Furniture Row?
Yes, Denver Mattress is a nearby store offering furniture and mattresses, providing additional options for your home furnishing needs.