Brand Certified
Lowe's Home Improvement
4.0(1326 reviews)
Certified by Lowe's Home Improvement • Apr 05, 2026
Business Details
2480 E. Lincoln Highway, New Lenox, IL
60451, United States
Certified by Lowe's Home Improvement • Apr 05, 2026
(815) 215-6000
Certified by Lowe's Home Improvement • Apr 05, 2026
https://www.lowes.com/store/IL-New-Lenox/2580?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-2580-_-na-_-0-_-0
Certified by Lowe's Home Improvement • Apr 05, 2026
About
Certified by Lowe's Home Improvement • Apr 05, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Lenox, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 05, 2026
Hours
Certified by Lowe's Home Improvement • Apr 05, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
4.0
1,326 reviews
5 stars
740
4 stars
252
3 stars
105
2 stars
49
1 star
180
- GBGary Bebar3 days ago4.0I go to all the big box stores for shopping cuz of what I do and I like Lowe's a lot better than Menards but I go to Menards a lot too so I will stick with Lowe's as much as they stay open
- RKRalph KossApr 1, 20261.0As a longtime Lowe’s customer and former employee, I’m extremely disappointed by the experience at this location. I ordered two toilets to be delivered and installed, with pickup scheduled for the morning of April 1. After being told there would be a delay, I was given a new pickup window of 10:00–10:30 a.m., but by 3:30 p.m., we still hadn’t received any updates. When we called the store, we were placed on hold for 20 minutes, only to find out through the automated system that the order hadn’t even been picked up. We attempted to contact the third-party installer through Angi multiple times by phone and message, but received no response at all. The lack of communication and professionalism from Angi was the biggest issue in this entire situation. The customer service rep from Angi would not let us speak with a manager when we tried to resolve the situation, which was very frustrating. It wasn’t until my daughter went to the store in person that we were able to get any information. We were simply told that the installer’s next availability would be the following week, rather than making any effort to address the missed appointment or prioritize a delayed job. Due to the complete lack of communication, accountability, and basic customer service—particularly from the third-party provider—we ultimately canceled the order. This experience has significantly impacted my trust in Lowe’s, especially in how they manage and stand behind the services they outsource.
- MMMichaelMar 27, 20265.0Surprisingly large selection with friendly, helpful staff.
- MMMatt MiltenbergerMar 15, 20265.0Lowes has almost everything you need from.lawn and garden to appliances and hardware. Decent prices and great customer service. You can even hire them to do small jobs like hang a new screen door. We shop here all the time and have used there services. All around a great place to shop.
- CCCharlesMar 14, 20261.0Terrible place, buy from Amazon and save the headache of self check out and lazy customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in New Lenox?
You can find hardware, tools, paint, patio furniture, appliances, flooring, plumbing supplies, gardening equipment and more at Lowe's in New Lenox.
Does the New Lenox Lowe's offer installation services?
Yes, Lowe's provides installation services including appliances, flooring, cabinets, doors, HVAC, and more.
What are the store hours for Lowe's Home Improvement in New Lenox, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Can I purchase items online and pick them up at the New Lenox Lowe's?
Yes, Lowe's offers in-store pickup as a service for your convenience.
What payment methods are accepted at Lowe's in New Lenox?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or by logging into your MyLowe's account to view updates.
Are there any nearby places where I can get a locksmith service close to Lowe's in New Lenox?
Yes, Minute Key offers key and locksmith services near Lowe's, perfect if you need locksmith help while shopping for home improvement.
What nearby dining options are available around Lowe's Home Improvement in New Lenox?
You can visit restaurants like Lou Malnati's Pizzeria or North & Maple Kitchen + Bar nearby for a meal before or after your visit to Lowe's.
Are there any art or craft stores close to Lowe's in New Lenox?
Yes, Michaels Stores and Board & Brush Creative Studio are nearby, offering arts, crafts, and DIY activities that complement your home improvement projects.
Does Lowe's in New Lenox provide delivery services?
Yes, Lowe's offers delivery services in addition to in-store pickup for customer convenience.
Brand Certified Facts from Lowe's Home Improvement
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