Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Lenox, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,144 reviews
5 stars
629
4 stars
230
3 stars
93
2 stars
47
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and lack of assistance.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or not matching online listings.
Delivery Issues
Several reviews highlighted problems with delivery, including delays and damaged items upon arrival.
Store Environment
The store is generally described as clean and organized, with a good selection of products, but some customers experienced long wait times for assistance.
Pricing Concerns
Customers expressed dissatisfaction with pricing policies, including perceived high prices and issues with discounts and rebates.
- CNClay N9IO1 day ago5.0Lowes is generally great which ever store you visit in my experience.
- JMJef Marek (Maverick)Nov 12, 20251.0I came to the New Lenox store on Sunday November 9th 2025 a garden associate approached me asked me if I needed any help. I told him I was looking at the Merry Christmas neon sign the app showed you guys had 2 of them. He searched the locations on his phone. Came up empty. Called the manager on duty. Alex and said can we sell the display? Alex said yes. He went and got this machine and brought it down. I asked since you had it on since September. Is there any discount? The price was $64.99 and you know it's probably been running 24/7. He says you would have to take it to the register there. I met Roxanne. She called Alex and asked is there a discount he said absolutely not. That's the price. That's what I'm going to sell it for. The customer can take it or leave it first off for being a manager of a retail store. What's with the attitude? Second of all you're selling used merchandise for full price. I would love to have a discount on this product. There was no box, no discounts and a very rude manager named Alex. So buyers beware if it's a floor model. As far as I'm concerned, it's used merchandise and they're selling it for full price. No discount, no nothing except a rude manager named Alex!!
- DRDale ReinhartNov 8, 20251.0I went to the Lowe’s in new Lenox Illinois to get some water softener, I live close so that’s why I go there last year. They Change their policy if there is a hole in the bag, they will still give you a percentage off, but it depends on how big the hole is and how much is missing of the water softener pallets. Today I go there to get the same bags of water softener. And the bag had a baseball size hole in it, and you can definitely feel that there is an invention of where some of the Pallets were missing and the lady said just cause there’s a hole in it doesn’t mean we’re giving you a discount so she was still gonna charge me full price and I said did you guys change your policy she goes I’ll just let you talk to the manager in a snooty voice and then a non-manager comes out and she goes what do you need in a snooty voice and she also said we’re not giving your discount and walks away. So because of their ratings are going down down down and people are slowly withering away from the store Lowe’s, which means they’re losing money. They gotta find ways to still make money so they’re making you buy Damage products for full price. But yet they don’t have the customer service to even want you to buy from them so even though Home Depot is eight minutes further I am gonna go to Home Depot from now on. Thanks Lowe’s for helping me to making my decision. This is strike three first one be in the window incident where you ordered the wrong window and then you tried to make me pay for it and then it took six months to get it and then haven’t common items that should be on the shelf that were out and the customers then were also very rude saying that I should just go someplace else And not even apologizing that they didn’t have it and now this. Wake up Lowes, you are losing business because of your own negligence and bad customer service.
- JLJeffery LindstromNov 6, 20251.0My problem was not directly with Lowes but the professional installation company they hired and complained to Lowes nothing became resolved. The installers did put the water heater in but also flooded an area of my basement by taking water out of heater way too fast the small room where the drain was and also my AC and water softener ended up flooded with inch of sewer and it went into a storage area outside the room. The installer then use the shop vacuum nearby but didn't ask me so left the filter in ruining it. They got most of the flood area up. Again using shop my vacuum after me throwing away destroyed filter but of course then I had to sanitize and the entire area! I also had to but a heavy duty brush and new shop vacuum filter. When someone charges you an exorbitant fee of 1500 dollars for less than 3 hour job, this should never happen.
- GDGreg DOct 29, 20255.0Great customer service. Sam in new lenox help me update my account and product
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in New Lenox?
You can find hardware, tools, paint, patio furniture, appliances, flooring, plumbing supplies, gardening equipment and more at Lowe's in New Lenox.
Does the New Lenox Lowe's offer installation services?
Yes, Lowe's provides installation services including appliances, flooring, cabinets, doors, HVAC, and more.
What are the store hours for Lowe's Home Improvement in New Lenox, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Can I purchase items online and pick them up at the New Lenox Lowe's?
Yes, Lowe's offers in-store pickup as a service for your convenience.
What payment methods are accepted at Lowe's in New Lenox?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or by logging into your MyLowe's account to view updates.
Are there any nearby places where I can get a locksmith service close to Lowe's in New Lenox?
Yes, Minute Key offers key and locksmith services near Lowe's, perfect if you need locksmith help while shopping for home improvement.
What nearby dining options are available around Lowe's Home Improvement in New Lenox?
You can visit restaurants like Lou Malnati's Pizzeria or North & Maple Kitchen + Bar nearby for a meal before or after your visit to Lowe's.
Are there any art or craft stores close to Lowe's in New Lenox?
Yes, Michaels Stores and Board & Brush Creative Studio are nearby, offering arts, crafts, and DIY activities that complement your home improvement projects.
Does Lowe's in New Lenox provide delivery services?
Yes, Lowe's offers delivery services in addition to in-store pickup for customer convenience.