Lowe's Home Improvement

Reviews

• DB

  Dylan Barausov

  3 days ago
  2.0
  This store always leaves me with nothing but positive impressions, so I have no idea what was going on there today. I went in to return an item I had ordered online by mistake. A woman—wearing a bunch of pins like a Girl Scout—asked me somewhat rudely, "So, what's wrong with this item?" I told her that absolutely nothing was wrong with it; the adapter hadn't even been opened. She then simply stated that the refund would be credited back to the original card and handed me a receipt. I thought to myself, "Okay, these things happen; maybe she just had a rude customer right before me." Five minutes later, while I was standing there looking at garage storage mounts, a guy with Lowe’s vest approached me and asked if everything was okay. I told him everything was fine—just looking at some mounts. He then started asking whether I rented or owned my home, followed by questions about my HVAC system, and began quite insistently trying to sell me a "free inspection" of my system—claiming it would take "literally just a minute." Anyway, it was weird. I turned him down about three times; he remained persistent, so I finally told him that when I actually needed something, I would go to Lowe's or Home Depot, or find a professional online whom I actually wanted to work with—and that inspections and estimates are free everywhere anyway. All in all, the whole experience was strange; I’ve never encountered anything like this before at any store in this chain. It all just struck me as very odd.
• SG

  San G

  5 days ago
  5.0
  I went to Lowe's to get assistance with buying paint for my home project. Let's just say that I know NOTHING about paint (colors, what type, etc) and I get frustrated very easily with home projects. Julie was beyond helpful!!! She was very patient (explaining the types of paint that are good for each project) and very knowledgeable. I have more paint projects coming up and will make sure Julie is there to assist me each and every time!
• RS

  Rejin Seethalekshmi

  5 days ago
  1.0
  I had a disappointing experience at Lowe’s today. I initially purchased six 12x4 and nine 10x4 AC vent covers, which qualified for a bulk discount (over $6 off per piece when buying four or more). After getting home and starting the installation, I realized I had miscounted—I actually needed four 12x4 and eleven 10x4. I returned to the store to exchange two 12x4 covers for 10x4 ones, hoping the bulk discount would still apply. While I was waiting in line at return section, an associate called me over to ask about my return. I explained everything calmly, but she took a phone call in the middle of our conversation and then seemed frustrated, saying she couldn’t handle multiple things at once. It was confusing, since she had called me forward before she was ready to assist. Once she finished her call, she said she couldn’t process the adjustment and that the only way to get the discount would be to return everything and repurchase it. Not wanting to escalate the situation, I completed the exchange but ended up paying full price for the replacement items. What made the situation worse was the lack of basic courtesy and practical judgment in handling a simple request—an unfortunate combination that turned an otherwise straightforward exchange into a frustrating experience. Overall, the experience was frustrating due to the lack of flexibility and the way the situation was handled. I expected better customer service.
• DD

  Diane

  Apr 29, 2026
  5.0
  I came to Lowe's looking for and an EGO battery for my lawn mower. Neerja and DeNeal helped me find the right one. The were approachable, professional and helpful.
• FZ

  Fabiola Z

  Apr 28, 2026
  5.0
  I had an excellent experience at Lowe’s in Naperville today. Joe helped me find everything I needed for three home projects. This experience keeps me coming all the way from the city to Naperville for great customer service every time. Thanks again, Joe!

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